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Sandos Cancun Luxury Resort

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4,012 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,867: English reviews
Reviewed 7 July 2016 via mobile

This hotel is beautiful but the service in front desk and reservations are horrible. When my husband and arrived at the property we were told that our reservations were showing up in their system. We showed the staff our confirmation email but they still were saying that our names didn't show up. They had us waiting in the lobby for...

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Helpful?
1Thank Glife78
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Glife78, Sandos Cancun Luxury Resort would like to kindly thank you for choosing us as your destination resort. It's unfortunate to know about your experience and we absolutely understand the situation expressed on the review of your recent stay, we do hope that our reply to your feedback restores some semblance of trust on us, and give us renewed...

Reviewed 7 July 2016

My wife and I traveled to Sandos Cancun from June 30th to July 5th. Great flights and landed in Cancun at 1:40PM. Getting through immigration was no problems along with customs, just be sure to have your passport handy the entire time. Cancun International is a nice airport with all signs in both English and Spanish. If you have a...

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1Thank Dawn M
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Dawn M, On behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write such detailed feedback and review about your recent stay in our very privileged resort. Your comments are very important for us and will be shared with the rest of the staff. It's also very pleasant to know you were...

Lodi, New Jersey
Reviewed 7 July 2016

Great Service , great personal , Maria ( New worker ) , Luis , and rest of the personal taking care of the drinks around the pool and bar were always exelent . Sun was almost 90 degree and they still always have a smile and move quick enough we didn't have to move from the pool to get any...

Review collected in partnership with this hotel
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Thank Ramon C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Ramon C, On behalf of all the staff from Sandos Cancun Luxury we would absolutely like to thank you for taking the time to share with us and our future travelers your marvelous recent stay and also for giving us five stars. We're very glad to know you had a wonderful stay and you were able to enjoy most...

Washington DC, District of Columbia
Reviewed 6 July 2016

I just got back from a fun and relaxing trip at Sandos Cancun! This was my first visit to Cancun and second stay at an all inclusive place. While everything is still fresh in my mind here are my thoughts for future travelers: 1. I was super worried about the Zika epidemic but luckily there are very few mosquitoes at...

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2Thank mhn5c
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear mhn5c, Sandos Cancun Luxury Resort would like to thank you for taking the time to share such a detailed overview of your stay. Our guests' feedback is truly appreciated in our constant commitment to keep providing excellence. Regarding to the mentioned points, as we are in a tropical zone, Zika mosquitoes are not in this zone, specially in the...

Reviewed 6 July 2016

Sandos was great with very friendly and attentive staff. My girlfriend and I really enjoyed all the daily activities they provided like Volleyball and Ping-Pong. We also liked that it was smaller and it never felt crowded in the pool in any of the restaurants. We always had a place to sit or lay down at the beach and the...

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2Thank John D
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear John D, Sandos Cancun Luxury would like to thank you for your detailed feedback about your recent stay in our resort. We absolutely appreciate your comments as we take them very serious and they help us to keep improving and working on the mentioned areas to provide a better service to our future guests. Also, your kind comments will...

Grand Rapids, Michigan
Reviewed 6 July 2016 via mobile

I loved this hotel! Visited from June 29-July 6th, 2016. It's smaller size allows the friendly staff to really get to know you. But don't lets this mid sized resort fool you... It has everything you need or want out of an all inclusive. The rooms are great... The farther away from the beach, the bigger they are! If you...

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1Thank Jackie T
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Jackie T, Thank you very much for such kind comments and positive feedback about your recent stay in our resort, Sandos Cancun Luxury. It's pleasant for us to hear you had a wonderful experience and everything exceeded your high expectations. It's our pleasure to assist our guests before and throughout their stay to make them feel at home. We...

Collinsville, Oklahoma
Reviewed 4 July 2016 via mobile

Wow do not know what to say about the Sandos Cancun. We have stayed in lots of resorts in cancun. I would say Sandos is in the top 2. It is a smaller resort but we loved that, it was never busy at the restaurants or the pools. The staff was excellent from the time we checked in to the...

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2Thank Jay G
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Jay G, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your recent stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you had an overall amazing experience once again enjoying most of our renewed facilities with us and we were able to...

Southend-on-Sea, United Kingdom
Reviewed 4 July 2016 via mobile

I thought I would say overall we loved the hotel but I will also be critical to help you and the hotel Rooms They were a little dated and could do with a refurb the sofas were new but furniture look tired. I am used to the staff really going all out with the rooms such as towel designs and...

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2Thank michaelclarke1983
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear michaelclarke1983, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for choosing us as your destination resort, and also for taking the time to write such detailed review about your experience. As we are a sumptuous luxurious boutique resort, the décor is inspired on specific themes that create a modern environment in...

Vancouver, Canada
Reviewed 4 July 2016

This is a great resort in Cancun. Unfortunately I was not there long, but the food and service I experienced was amazing. The rooms were spacious and well appointed and the spa was beautiful. At first I wondered if it was too quiet for me, but the lobby lounge had an amazing trio called Il Divo (not the originals, how...

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Helpful?
Thank CherylAS
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Opinión de CherylAS, On behalf of all the staff from Sandos Cancun Luxury we would absolutely like to thank you for taking the time to share with us and our future travelers your marvelous recent stay and also for giving us five stars. We absolutely appreciate your kind comments and positive feedback, it will motivate us to keep providing...

Turlock, California
Reviewed 2 July 2016 via mobile

I am writing this review from our room, as we are 5 days into our trip. I spent months researching places in Cancun, as this was both my husband and I's first time here. I have been reading reviews for several months before choosing this hotel, and read most reviews up until our trip. This hotel was not at all...

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Helpful?
4Thank julied17829
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear julied17829, First if all, on behalf of Sandos Cancun Luxury we want to thank you for taking the time to write your feedback about your stay at our resort. We are very sorry to hear your not so fortunate experience and regret that you were not satisfied; As a Four Diamond Resort is a priority to offer our guests...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $409 - $2,158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
260 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is not near the bank of elevators. Make sure your room is not on the side facing the Secrets, Vine.”
Reza-Ladan, 17 Apr 2017 | Read review
“Most east rooms have at least a partial view of the ocean. Windows are also pretty thick but you can open them.”
hittheball2017, 11 Apr 2017 | Read review
“Pick a room on the side that is away from the terrace otherwise you will hear everything.”
nicholef966, 10 Apr 2017 | Read review
“North rooms get the sunrise, south rooms see the sunset. Choose which you want to view!”
  • Balcony view
mOksanam, 7 Apr 2017 | Read review
“try and stay far away from elevators and Secrets side ( air conditioning units are very loud )”
DimasV475, 3 Apr 2017 | Read review
5 of 5