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Secrets The Vine Cancun

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7,151 Reviews from our TripAdvisor Community

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Showing 6,030: English reviews
Saint Louis, Missouri
Reviewed yesterday NEW

This was one of the best experiences we had at a Secrets. Everyone was extremely professional and well trained in the customer service department. Totally "my pleasure" training! The rooms were are ocean view and very nice. The swimming pools and the beach access are awesome. I can't say enough about the service and the luxury details. All the restaurants...

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Thank lelahjthomas
New York City, New York
Reviewed yesterday NEW

My wife and I decided to take a quick 5 day vacation at Secrets the Vine Cancun. Overall, our vacation was very enjoyable and Secrets the Vine is an excellent establishment. The grounds were impeccable, SPA was amazing (will talk more about this in a bit) and the staff provided excellent customer service. Compared to other Unlimited Vacation Club resorts...

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Thank RJBNYC23
Reviewed 2 days ago NEW

Our holiday to this resort is like a second honeymoon . I tell you , the hotel is very beautiful & clean , the food is very fresh & delicious . Our favourite meal was the breakfast . It is the best . The service is excellent . All the employees are wonderful & friendly . But Mr. Jesus ,...

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2Thank Ghassem Z
Huntington Beach, California
Reviewed 2 days ago NEW

This Hotel is the greatest place I have ever stayed. Can't wait to go back. All the staff were very kind and interactive in all things necessary and the accommodations were luxury to me. You will not want for anything at this all inclusive hotel. \

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2Thank Shelly9922
London, England, United Kingdom
Reviewed 3 days ago NEW

Looking back our honeymoon in Cancun and Playa del Carmen, the most memorable moment was actually the moment we stepped in our hotel room in Secret the Vines. We were kindly offered an upgrade to a Master room with sea view on the 22nd floor. The moment I opened the glass doors the view was just breathtaking. Waking up and...

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2Thank Xinxin_lai
Reviewed 3 days ago NEW

We had a great time! the Hotel was excellent and their staff is SUPER. Maria, Gustavo, Andres we beyond our expectations! The restaurants were good, though I found the room service to be better. I would certainly go back

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1Thank Gina G
Denton, Texas
Reviewed 3 days ago NEW

I called to make a reservation and was given incorrect information. I called back to speak to a supervisor "Dee" who said she would research my recorded conversation and call me back. She called and I was unable to take the call but called her back very quickly and left another message. It has been 2 weeks and I have...

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1Thank 532amanda
SecretsTheVine, Director General at Secrets The Vine Cancun, responded to this review

Dear 532amanda; It is with regret that we read the comments about some issues you unfortunately experienced with AM Resorts call center offices in the United States, and we hope you would accept our sincerest apologies on behalf of them. Our reservations team has been in constant communications with you in order to fix the issues you had with the...

Detroit
Reviewed 4 days ago NEW

My fiancé and I had a great time from the beginning of check in all the way to our check out five days later. All the restaurants were fantastic and our maid Anna on the 16th floor ensured that we wanted for nothing. During the lunch period, I frequently ate at the Market café. Our waiters and waitresses were amazing....

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Thank Randy C
newjersey
Reviewed 4 days ago NEW

After reading all the wonderful reviews, I was expecting a fabulous stay at Secrets. Fabulous.. no.. Good.. yes I had a preferred club jr suite room. It was very nice and big. Bathroom set up is strange. There is NO door separating the bathroom from the main room. Fine for couples, but not ideal for a "friends" getaway! Tried all...

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2Thank newjerseysunseeker
SecretsTheVine, Director General at Secrets The Vine Cancun, responded to this review

Dear newjerseysunseeker; Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the feeling of not being wowed by us during your stay,...

Evanston, Illinois
Reviewed 4 days ago NEWvia mobile

My wife and I recently stayed at the Secrets The Vine in Cancun. The physical layout of the hotel is spectacular. Great pools , several restaurants and the rooms were large and nicely appointed. We stayed on a preferred floor. While the physical plant is great, the attention to details is where there is room for improvement. The air conditioning...

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Helpful?
Thank Warren W
SecretsTheVine, Director General at Secrets The Vine Cancun, responded to this review

Dear Warren W; Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. There seems to have been a number of aspects in your review which are very atypical and not reflective of our brand experience; we humbly apologize if you stay experience...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 

Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $486 - $1,458 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Reservation Options:
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Hotel Style:
#1 Business Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#11 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Secrets The Vine Cancun staff and other travellers.
733 questions
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Questions? Get answers from Secrets The Vine Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms had views of the beach and the gulf!!!”
 of 5 bubbles lelahjthomas, 8 Dec 2016 | Read review
“rooms with Higher floor & toward ocean side have less A/C unit noise .”
 of 5 bubbles ghassemz, 7 Dec 2016 | Read review
“The higher the floor the better the view.”
 of 5 bubbles Shelly9922, 7 Dec 2016 | Read review
“Corner suits can have both lake and sea view.”
 of 5 bubbles Xinxin_lai, 6 Dec 2016 | Read review
“All rooms have gulf & bay views. The south rooms overlook the pools. Go for preferred if you really want to feel spoiled.”
 of 5 bubbles LizKrim, 5 Dec 2016 | Read review
5 of 5
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