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Hotel Xbalamque Resort & Spa

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Hotel Xbalamque Resort & Spa
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396 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We chose Xbalamque hotel Spa because its impressive Maya decor and its central location in Cancun Centro. What a spot on choice! while the hotel is somehow 'aged', it is nonetheless well maintained clean and shall something needs attention, the hotel staff response is casi-immediate! All staff have been utterly friendly, professional and responsive to all our queries and needs!... More 

Helpful?
Thank Myriam M
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2016 via mobile

This is way I never pay for the full stay . The place looks nice from the outside the picture online and videos is very deceiving The hotel rooms are very rundown the first room was fs ing the back on the second floor the first thing was the door very weak and cheap easy to open to easy.. Second... More 

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Thank Tony A

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016

The staff was very helpful and friendly, decent prices, decent rooms, however I wish the mattress and pillows weren't so hard. I did try to go to the restaurant once, because a friend in Cancun told me that it was a great place to eat. My daughter and I waited 20 minutes for someone to wait on us, and there... More 

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Thank Debbie d
Level Contributor
4 reviews
3 hotel reviews
Reviewed 30 September 2016 via mobile

I thought it was a cool looking hotel , but I didn't check my surroundings very well when booking, There's a school right across the street so they do ring a bell at 6 & 7 am ! And there's a club under the hotel so they party till 1 or 2 am. So it's pretty much noisy ALL THE... More 

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Thank AdrianaKay
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2016 via mobile

We stayed only 1 short night on our way through Cancun, but this was such a cute hotel in a great location. It was so much fun taking photos of the Mayan Theming. The pool area and restaurant were nice, as were the pina coladas! It was 100m away from Las Palapas, which was amazing to see! So many food... More 

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Thank Carlieleo
Chiavari, Italy
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2016

Just spend one night in this terrible .....hotel ..Arrive in the eveniong and one person bring me to the room .Bed sheets dirty maybe was not change after some guest sllep before there shower dirty dirty dirty faucet dirty . Ok move from room to the reception and ask for a director but the personell say is not here i... More 

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1 Thank sergiogll
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2016

My partner and I were got into Cancun late so needed a hotel there to save arriving in Tulum in the middle of the night. We booked this place on-line last minute as it looked cute and it was only for a night. It is cute. Kitsch and cute (we loved it for that reason) The room we had (I... More 

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Thank Chantal S
Brookeville, Maryland
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2016

This is a Fantastic property in the El Centro (town center) of Cancun. It is quaint, well located for shopping and restaurants visited by both locals and tourist and personally some of the better food in Cancun. The rooms are sparse but clean, comfortable and air conditioned. They have a small restaurant where an appealing and filling buffet breakfast can... More 

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Thank rla1947
Penrith, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2016 via mobile

I was looking for a reasonably priced hotel to crash in and potentially sleep off any jet lag before checking in to club med and hotel Xbalamque provided that. I loved the decor and that was what attracted me to it besides the price. It is a little bit away from some of the main tourist attractions but is close... More 

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Thank Kelis89
Edinburgh, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 May 2016

I have been for 11 days in Cancun staying at Xbalamque. The first night has been very poor, I have been woken up by a noisy couple who decided to copulate at 4am in the corridor right outside my door. Thankfully it got much better the following nights. Breakfast was ok, nothing special. I need to mention Juan Carlos, a... More 

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1 Thank Fabio A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
Official Description (provided by the hotel)
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 

Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $36 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
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Also Known As:
Xbalamque Hotel Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Xbalamque Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Hotel Xbalamque Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“amazing frescoes throughout the hotel; super friendly staff. Rooms on the 3rd floors are best choice!”
 of 5 bubbles 361myriamm, 25 Nov 2016 | Read review
“Any room is good and the suites are GREAT”
 of 5 bubbles rla1947, 25 May 2016 | Read review
“This is NOT a wheelchair accessible hotel!”
 of 5 bubbles paulynnita, 21 Apr 2016 | Read review
“Rooms are filled w/ mold. Travelers beware.”
  • MOLD MOLD AND MORE MOLD! ACTIVELY GROWING!!
 of 5 bubbles 625erickaa, 19 Apr 2016 | Read review
“top floor had better air conditioner than others.”
  • loosy window handle
  • leaking water
 of 5 bubbles kumelys, 22 Feb 2016 | Read review
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