We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Xbalamque Resort & Spa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Xbalamque Resort & Spa
Hotel Xbalamque Resort & Spa
Panoramas (5)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

411 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 167: English reviews
Brampton, Canada
Reviewed 2 weeks ago

Last year we also stayed at this downtown, inexpensive Cancun Hotel. This year we noticed some changes and not all for the better. This year the front desk staff was nearly all non-English speaking. We often played charades to get our point across. Last year there was always someone who spoke English. Also there use to be water coolers on...

 Report
Helpful?
Thank kathy d
Reviewed 3 weeks ago

This hotel is so Fabulous, so many mexican culture in just one place, the pool is outside whit a beautiful view, has a little buffet but its ok, during our trip in Mexico this hotel is in our heart, the staff was great, i loved.

 Report
Helpful?
Thank JANET W
Eugene, Oregon
Reviewed 6 January 2017 via mobile

I was tempted by the very cheap prices and the pool and the artwork and all of those are neat. The patio is great and the people are kind, but man.... rooms not ready hours after checkin. Bumping salsa from either the in-house bar or the bar across the street, all hours of the night. Here is a list of...

 Report
Helpful?
Thank A W
Xi'an, China
Reviewed 9 December 2016 via mobile

Stayed in the hotel zone one night dislike the prices. Came here for our last night and because it is right across the street from Pescaditos Restaurant and the park to go walk around at night with the locals. We had previously seen the hotel when we went to pescaditos and made a mental note to check it out. We...

 Report
Helpful?
Thank Ericsosa
Reviewed 25 November 2016

We chose Xbalamque hotel Spa because its impressive Maya decor and its central location in Cancun Centro. What a spot on choice! while the hotel is somehow 'aged', it is nonetheless well maintained clean and shall something needs attention, the hotel staff response is casi-immediate! All staff have been utterly friendly, professional and responsive to all our queries and needs!...

 Report
Helpful?
Thank Myriam M
Reviewed 28 October 2016 via mobile

This is way I never pay for the full stay . The place looks nice from the outside the picture online and videos is very deceiving The hotel rooms are very rundown the first room was fs ing the back on the second floor the first thing was the door very weak and cheap easy to open to easy.. Second...

 Report
Helpful?
Thank Tony A
Reviewed 7 October 2016

The staff was very helpful and friendly, decent prices, decent rooms, however I wish the mattress and pillows weren't so hard. I did try to go to the restaurant once, because a friend in Cancun told me that it was a great place to eat. My daughter and I waited 20 minutes for someone to wait on us, and there...

 Report
Helpful?
Thank Debbie d
Reviewed 30 September 2016 via mobile

I thought it was a cool looking hotel , but I didn't check my surroundings very well when booking, There's a school right across the street so they do ring a bell at 6 & 7 am ! And there's a club under the hotel so they party till 1 or 2 am. So it's pretty much noisy ALL THE...

 Report
Helpful?
Thank AdrianaKay
Reviewed 19 July 2016 via mobile

We stayed only 1 short night on our way through Cancun, but this was such a cute hotel in a great location. It was so much fun taking photos of the Mayan Theming. The pool area and restaurant were nice, as were the pina coladas! It was 100m away from Las Palapas, which was amazing to see! So many food...

 Report
Helpful?
Thank Carlieleo
Chiavari, Italy
Reviewed 27 June 2016

Just spend one night in this terrible .....hotel ..Arrive in the eveniong and one person bring me to the room .Bed sheets dirty maybe was not change after some guest sllep before there shower dirty dirty dirty faucet dirty . Ok move from room to the reception and ask for a director but the personell say is not here i...

 Report
Helpful?
2Thank sergiogll

526 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (257)
Viewed
Room/Suite (27)
Viewed
Hotel & Grounds (100)
Viewed
Pool/Beach Area (13)
Viewed
Bathroom (19)
Viewed
Family/Play Areas (4)
Viewed
View from Room (5)
Viewed
Dining (1)
Viewed
Other (88)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (255)
Viewed
Amenities (23)
Viewed
Pool (18)
Viewed
Dining (44)
Viewed
Standard Room (29)
Viewed
Suite (41)
Viewed
Suite (Earth Theme) (41)
Viewed
The Hotel (59)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Room/Suite (2)
Viewed
Hotel & Grounds (3)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.6 km away
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla
#105 of 182 in Cancun
197 reviews
0.4 km away
Antillano Hotel
Antillano Hotel
#102 of 182 in Cancun
118 reviews
8.1 km away
Grand Royal Lagoon
Grand Royal Lagoon
#121 of 182 in Cancun
197 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Maria De Lourdes
Maria De Lourdes
#139 of 182 in Cancun
30 reviews
0.4 km away
Hotel Parador
Hotel Parador
#167 of 182 in Cancun
92 reviews
0.7 km away
Hotel Plaza Kokai
Hotel Plaza Kokai
#125 of 182 in Cancun
115 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Free Parking
Official Description (provided by the hotel)
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 

Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $38 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with HostelWorld, Travelocity, Priceline, Hotels.com and Booking.com so you can book your Hotel Xbalamque Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Xbalamque Hotel Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Xbalamque Resort & Spa staff and other travellers.
8 questions
Ask a question
Questions? Get answers from Hotel Xbalamque Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“amazing frescoes throughout the hotel; super friendly staff. Rooms on the 3rd floors are best choice!”
 of 5 bubbles 361myriamm, 25 Nov 2016 | Read review
“Any room is good and the suites are GREAT”
 of 5 bubbles rla1947, 25 May 2016 | Read review
“This is NOT a wheelchair accessible hotel!”
 of 5 bubbles paulynnita, 21 Apr 2016 | Read review
“Rooms are filled w/ mold. Travelers beware.”
  • MOLD MOLD AND MORE MOLD! ACTIVELY GROWING!!
 of 5 bubbles 625erickaa, 19 Apr 2016 | Read review
“top floor had better air conditioner than others.”
  • loosy window handle
  • leaking water
 of 5 bubbles kumelys, 22 Feb 2016 | Read review
5 of 5