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Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!FREE ANTIGEN TEST
Expedia.com
US$452
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Free cancellation until 22-02-05
Booking.com
US$444
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Free cancellation until 22-02-05
Reserve now, pay at stay
Traveluro
US$400
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Melia.comUS$444
Hotels.comUS$452
PricelineUS$444
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (13218)
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Panoramas (165)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-09-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 20-09-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:FREE ANTIGEN TEST

Location

Full view
81Good for walkers
Grade: 81 out of 100
27Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
15242Reviews1780Q+A100Room tips
Traveller rating
  • 9,835
  • 3,203
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  • 464
Traveller safety
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Popular mentions
Julia S wrote a review Yesterday
1 contribution
My boyfriend and I stayed at Paradisus over winter break in the reserve. Our personal concierge Aaron was wonderful and very accommodating throughout the entire experience sending us the daily activities, booking our restaurants for us, and reserving a cabana for us at the pool every day. He was quick and professional to answer our questions if we needed help. Food was subpar, a lot of the restaurants had small portions and not a lot of food on the menus. The room we stayed in in the reserve was fantastic except for how dry the air was, some nights you couldn’t breathe properly. All of the staff was very friendly special shout-out to Hugo manager of the lemon fish restaraunt and some of the guys at the Malva restaraunt who treated us very well. As well, I happened to leave some personal belongings behind on our trip a few days ago that were pretty valuable because we were in a rush to leave. We have tried to reach out the the hotel by calling them messaging them on several different platforms and nobody seems to care or want to help me get my personal belongings back.
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Date of stay: January 2022Trip type: Travelled as a couple
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Tammy S wrote a review Aug. 2021
Fort Smith, Arkansas8 contributions8 helpful votes
Hotel's Favourite
I was looking for a relaxing first trip to Mexico and found it in the quiet serenity of Paradisus Cancun. I upgraded my room to a junior suite and received the benefit of "The Reserve" amenities, including all the perks of an all-inclusive, an upgraded room, cabana rental, adults-only pool area, AND a personal concierge (Rafael). My room had a beautiful ocean view, comfy bed, walk in shower with rain showerhead, and a gorgeous soaker tub. Rafael took care of my reservations: dinner, spa, and antigen testing. He ensured my minibar was stocked with my favorite beverages and provided gracious and helpful service throughout my stay. He also stayed connected to check on me in case there were anything additional I needed. Dinner each day was a treat but my favorite dinner spot was Mole, where the entree of roasted pork leg was only upstaged by the dessert (coconut cream with chocolate crumble). A close second would be Capella which served a tiramisu that was beyond delicious. Yes, I ate dessert at every meal. :) Now for the negatives: I did not enjoy the breakfast buffet. Thankfully there were so many other options for food throughout the day and night that it did not dampen my overall enjoyment of the resort. Check-in took quite a bit longer than I expected. It was a little confusing not knowing where to stand (or sit) while waiting for someone to assist me, but someone eventually came over and let me know that there were two other groups ahead of me. Also, one of the staff came and offered me a beverage while I waited to check in (now THAT is what I like to see - lol). Just a word of advice: be sure to bring plenty of smaller bills for gratuities. The staff are super attentive and you want to be sure to reward them for that premium service.
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Date of stay: August 2021
Value
Cleanliness
Service
3 Helpful votes
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded Aug. 30, 2021
Dear tammys318, It is a pleasure for me to read the good comments you have shared with the traveling community. We greatly appreciate your thank the efforts of our collaborators, for us, there is no greater reward than creating unique and unforgettable experiences. Please do not hesitate to return with us in the future and relive the great wonders that we have to offer. Best regards, Guest service management
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Melynda D wrote a review Yesterday
2 contributions
I can't express how happy we are about the service Tania provided on our wedding day at the resort! She was their at any given moment ready to ensure our day was exceptional! Tania was extremely personable, professional in her position!
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Date of stay: December 2021Trip type: Travelled with family
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded yesterday
Dear Melly1228, Receive cordial greetings from the Mexican Caribbean. Thank you for these comments and thank you for sharing your hosting experience with us. We are happy to have filled your most recent event with good experiences. We hope that you will soon give us one more chance to serve you again, and thus you can enjoy the great qualities and services that only Paradisus can offer. Best regards Guest service center management
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Chloe M wrote a review Jan. 17
1 contribution
Wendy from ginger bar was the best waitress and person ever she makes me want to come back to Paradisus hotel. She was very nice and always made sure we were taken care of. She made sure we had the best time of our lives she was wonderful.
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Date of stay: January 2022Trip type: Travelled with family
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded yesterday
Dear W1115GCchloem, On behalf of all who make this great team I want to thank you for sharing your comments, It's an honor for us be part of the greatest memories that you have from this paradise. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Cordially Guest service center management
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Expedition770312 wrote a review Jan. 17
3 contributions1 helpful vote
Moises was wonderful helping us with our room and navigating the system. We had some issues with our room and overall service, and we were upgraded. Moises took great care, in particular de-escalating the situation. A+++ service
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Date of stay: January 2022Trip type: Travelled with family
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded yesterday
Dear Expedition770312, Nothing brings me more joy than reading this type of comment about the outstanding staff we have, because, in the end, is our staff that makes all the difference, with warm welcomes and attentive care throughout your stay, I will gladly to share the positive feedback to the staff. Always consider us your home away from home. Best regards, Guest service center management
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PRICE RANGE
US$266 - US$649 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
678
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Chambao Cancun, and Tora Cancún.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.