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Hotel direct offer!Dream destinations
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About

#9 of 27 resorts in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Discover The Reserve's (+18 years) and Nikté's superior services, designed to enhance your vacation's luxury with exclusive perks. You will also be surprised by the perfect balance between exuberant nature and local traditions: enjoy wonderful sunsets from your room. You can enjoy the most exquisite vacation services to ensure that everything goes exactly as you planned. An incredible choice of dishes and flavors of the world awaits you. Snorkeling, scuba diving, exploring the reef and cenotes... endless activities for discovering the essence of Cancun.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Dream destinations

Location

Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
Name/address in local language
Paradisus Cancun
4.5
4.5 of 5 bubbles19,659 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Paradisus Cancun earns praise for its stunning beachfront location and the warm hospitality provided by its dedicated staff. While the resort's atmosphere is generally considered relaxing, and the amenities receive applause for diversity and quality, guests have called out disturbances from noise, including construction and nightclub sounds, that can detract from the tranquility. Although the resort's cleanliness is often commended, travelers note that outdated room decor and maintenance issues, along with hidden fees, affect the overall value and guest satisfaction.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Outstanding
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19,659Reviews1,932Q+A100Room tips
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Tam wrote a review Yesterday
Barnet, United Kingdom1 contribution
Service was great from Jorge at Lemon Fish. Probably the most friendly, kind and attentive waiter on the property thus far after only arriving for two days. The host was also very friendly and helpful. The Loma Saltado steak was lovely and flavourful as well as all the Nigris but the sushi rolls and Shoyru Ramen were a bit lack luster in taste and execution. They used regular spaghetti pasta for the ramen and the sushi rice was way too dense. Surprisingly, the house white wines Chardonnay and Sauvignon Blanc were nice! The Sweet Corn panna cotta with coconut ice cream was the highlight of the whole meal for me and my husband. The chef could do without the heaviness of the cinnamon, crumbs and sponge. It’s not needed since the cinnamon and crumbs adds a gritty texture that fights against the sheer beauty and smoothness of the pan a cotta. For a 5 star resort, I was expecting a bit nicer quality food and alcohol. To be honest, after reading all the reviews I’m left a bit surprised that lemon fish is the most popular restaurant on the Paradisus Cancun hotel property for food, but I can’t fault the service as it was great.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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joni51 wrote a review Jan 2023
Louisville, Kentucky75 contributions56 helpful votes
+1
Hotel's Favourite
Paradisus Cancun This resort was spectacular. Our room was the Reserve Ocean View suite. Upon arrival we were directed to the Reserve area, which was in building 5. The Reserve check in was absolutely stunning. The relaxing music, the subtle smells of vanilla and lavender, the pools of running water, the hanging vines, the lanterns, all just a sensory delight. Check in took just a few minutes and we were escorted to our room by our concierge Jose. Jose made our dinner reservations for the week and said if we needed anything to let him know. Our room was just mere feet from the all day charcuterie board and bar. Julio made the perfect drinks. In the morning, there was a variety of fruits and breakfast snacks along with a coffee bar, juices and morning beverages, yes you could get a Mimosa or Bloody Mary. In the afternoon, this area has drinks alcoholic and non-alcoholic as well as meats, cheeses, warm snacks and desserts. Room Our room was perfect for us. Upon entering, the bathroom was on the left. The bathroom had a single sink with hand soap and lotion, as well as a few other boxed amenities, which we never opened. To the left of the sink was the water closet, to the right of the sink was what can only be described as a shower room. The shower room included the large soaking tub and the rainfall shower. The shower had excellent water pressure, one of the best showers we have experienced at any resort. The shower room was all glass, separated by a somewhat sheer curtain, perfect for the ocean views and sunlight, but not perfect for privacy. The shower included Biology shampoo, condition and shower gel. To the right across from the bathroom was the closet that included a safe, ironing board and umbrella. The closet had a light that doubled as a night light to the bathroom when the room was dark. The room had a king sized bed that was a bit hard on my back, but a mattress topper was added, and it was very helpful. The room had a sitting area near the balcony as well as a table with 2 chairs. It was sparsely decorated, but comfortable. The morning sunrise with ocean views was incredible beyond words. Restaurants When staying in the Reserve area you have access to Sante. This is where we ate upon arrival. Sante turned out to be our favorite place for breakfast and lunch. The food was fantastic and had the perfect ocean views. The staff at Sante was very attentive and made sure we didn’t need a thing. Sante is located right by the adult-only reserve pool. The restaurants we’re beautiful. They all had a different decor that was reflective of the menu and style of cuisine. There were many options that could accommodate a variety of tastes. That said, while the service and menu options were always excellent, the execution of the meal itself was somewhat anticlimactic given the beauty and attention that surrounded you. The food wasn’t bad, but it just seemed to be less elevated than all the other sensory queues. When staying in the Reserve area, you had a one time access to Sal’s Steak house (this restaurant is an extra charge if not staying in the reserve). Like Sante, Sal’s was excellent, the quality and creativity of the food were elevated compared to the other restaurants. We also had the opportunity to dine at Ceilo, Aqua Marina, Lemon Fish and Cappella. There were 2 mornings we opted for Malva, the breakfast buffet. However, once we discovered Sante had breakfast, we never went back to the buffet. Sante was just superior. One “must”, is the Kanna Beach Club (food at this location is an extra charge). Upon entering there is a small bar with swings and multiple seating areas. We discovered this small, out of the way spot while exploring the resort after dinner on a warm evening. The location is nestled into the side of the hotel facing the shore with about a 10 to 15 foot drop to the sand. It’s almost like a deck built on the side of a cliff overlooking the ocean. The surroundings are very casual, we sat on a couch near a coffee table facing the ocean. That in itself was great, but the way the location as designed meant that there was very little light from the adjacent facilities, meaning the view of the stars was absolutely breathtaking. They seemed so close, and we just sat listening to the waves and marveling at the heavens. Words fail to describe the experience. Off Resort Dinner One of the great things about Mexico, and Cancun in particular, are all the off-resort options for excursions, dining and shopping. We always felt completely secure and didn’t feel the need to take any extra precautions beyond what we would normally do with a trip downtown in our home town. During this vacation we decided to explore dining options outside of the hotel. Our concierge helped us decide which options fit our taste and even made reservations for us at two nearby eateries, The Crab House and RosaNegra. Both of these were only a short walk from the resort so we didn’t need transportation. The Crab House was very good, specializing in seafood fare that went well beyond what you might normally expect in the US. It’s a bit pricey, but worth the extra money to dine on high quality ingredients while watching the sunset over the lagoon. Our second dining experience was really one of exploration and surprise. We arrived at RosaNegra and were escorted through a very busy restaurant by an army of young, chic attendants. Sitting at our table, we found it difficult to talk due to the surrounding noise. Some may like that kind of bustling environment, but we prefer something a little more subdued and less busy. For us, this just wasn’t the place, so we politely told our waiter that we were going to go find something a little less energetic. The next thing we knew, the manager arrived at our table, explaining that there were other dining options that would be a better fit just a short walk from where we were. She offered to take us. We were off! Instead of walking us back out of the restaurant, she escorted us to a boardwalk on the bay that led to an Italian restaurant called Parole. Apparently there are five different venues all connected and owned by the same company. Shocked at the beautifully lit paradise in the distance, we were completely intrigued by what lay ahead. We were warmly greeted and found a great table overlooking the lagoon. The menu was huge and included some really creative Italian favorites as well as some really nice wine options. I could go on about this experience but it was just what we were looking for. In short, the Wagu meatball is huge and excellent as were all the courses we enjoyed. Additionally, Parole had some fantastic entertainment that included an electric violinist and a painter. Yes, a painter (I won’t spoil the surprise.) I would highly recommend either of these as a great addition to the on-resort amenities. Evening Entertainment To be honest after dinner most evenings, we loved looking at the stars from the seating area at the Kanna Beach club. We did spend one evening at the Ginger bar. It had a band that played 80s music and were very good. However after long days in the sun, we were tired and ready to sleep by 2300. Spa One afternoon we spent at the spa. Left our phones in the room safe, (Believe it or not, lol). Upon arrival to the spa my husband and I were each escorted to the male/female dressing areas. Once undressed, we were given a robe and taken to the hydrotherapy area. Each dressing area had access to a steam room and dry sauna. After about 10 minutes, we were brought to a cool water shower area with a variety of water jets. We were lead to the hydrotherapy pool. It’s a cool water pool with various jets and sprays to relax your muscles. It was wonderful. Once you completed your time in the pool, you were offered water or green tea and had a few minutes to lounge on a couch before moving to the massage area. On our way to the massage area, we were escorted back through the dressing room and out into a public hallway area in our robes. This was a bit unnerving and did take away from the newly induced relaxation. The massage, for me, was a bit disappointing. The face pillows were very firm and I ended up with a headache by the time the massage completed. I was also disappointed because the therapist asked what area to focus on, which for me was neck, scalp and shoulders. Unfortunately, the therapist failed to really attend to those spots, spending most of the time on my legs and back. My husband also felt the face pillow was firm, but he managed to find a comfortable spot. His massage was focused on the lower back, and seemed better than mine. Overall it was a disappointing experience for me. Marching through a common hallway, pressed into a concrete face pillow and misaligned massage left it difficult to find a benefit from the therapy. Pool The adult reserve pool was nothing short of perfect. It was heated and always seemed just the right temperature. Surrounding the pool were Bali beds, complete with additional loungers for those times you wanted extra sun. Reserve guests are guaranteed a Bali bed for 2 days of your stay. Additional Bali bed access is granted via requesting placement on a waiting list. You may or may not get one depending on availability. We were lucky enough to have one every day of our stay. Go to the towel hut to coordinate Bali bed access. Jennifer and Nicole managed that amenity and were excellent, handling our requests and setting up our pool side oasis. Food and drink service is also available right from the bed. Valeria and Oscar were our pool-side concierges and they brought us drinks and food throughout out the day. They made sure we had an ice bucket filled with bottled water and seemed to effortlessly insure that anything you might need was already at your disposal. The food came from Sante so it was always excellent. One day we asked for a Bali bed over looking the ocean, this was not ideal as it was windy and a bit cold. The next day we chose to go back to our pool view Bali bed. The pool was perfect for floating on a raft and getting some sun. Special thanks to Nicole, Jennifer, Valeria and Oscar, they made sure we were comfortable, well fed and well hydrated! Beach Standing in surf up to my waist, i could see my feet resting on the white sand. The water was clear and magnificent. The waves were active and a bit rough for some, but I found it wonderful - an almost spiritual experience of the power, majesty and beauty of nature. The sand between the resort and edge of the water was not very long and the drop off to the ocean was steep. The sand was clean and soft, except for the occasional tuft of seaweed. Our daily routine included getting up and going to the coffee bar just outside of our room. We would have our coffee and watch the sunrise from our balcony. Then we would get dressed in our swim suits/coverup and go the Sante for a leisurely breakfast. After that we would make our way to the towel hut to talk with Jennifer or Nicole and find our Bali bed. We would alternate laying on a lounge chair for sun, swimming and then laying in our hut reading or napping. We also took random walks to the beach through out the day. Oscar and Valeria also made sure we didn’t skip any meals. We would return to our room in the afternoon, stopping at the Reserve charcuterie and bar before getting ready for dinner. After dinner we typically found our way out to Kanna beach club for drinks and stargazing. Overall this was resort speculator, from the sunrise views from our room, the food at Sante and the very attentive staff/concierge at the pool. Reserve is a must!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Cant wait to go back! Excellent staff!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Center Management, Owner at Paradisus Cancun
Responded Jan 30, 2023
Dear joni51, Thank you for share with us your comments about your most recent experience. We are happy to know that the good service that our staff offer you fulfilled your expectations. I would also like to thank you for highlighting the good work of our colleagues. I can assure you that your comments will be share with all of them and we hope that the next time you visit us you give us the opportunity to be your hosts again so you can enjoy once again the great wonders that only Paradisus Cancun can offer. Please do not hesitate to contact us for any additional information on your next trip to Mexico. Best regards Guest service center management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SuzanneA wrote a review Yesterday
Guilford, Connecticut5 contributions3 helpful votes
This was my 5th time at this hotel and I will have to think long and hard about coming back. Hotel has become really run down, with the pool visibly dirty and some days water level was so low it was pretty gross. Room was in sad shape- lots of lights out, in need of a deep clean and entire wall outside my room was being worked on the entire time. Nikte has replaced family conceirge and, while costing the same as the adult only reserve upgrade, really was worthless while the same cost of the reserve provides significant benefits and access. Sal access was useless for families since you had to be over 18 to access and on vacation people eat dinner with their families. I am disappointed as Paradisus Cancún used to be the go to place for my family and the level of service, food and hotel condition have really gone downhill while Paradisus prices and advertises as a 4/5 star resort- it’s sadly become a 3 star resort with significant room for improvement. Check in was a nightmare- Nikte no longer gets private check in while the same cost of Reserve gets a private check in. Mini bar was never refilled during my 6 nights, my Nikte excursion that was supposed to be included was never mentioned, no free bottle of wine either that was supposed to be included with Nikte. I called and asked for a hair dryer and at first was told no and that the hotel didn’t have any available all were in use. The a la carte restaurants were not that great and mostly all the same food from the buffet was seen again in the other restaurants. Dinner at the buffet was just plain gross- we ended up going out most nights after a while. I was never contacted when my room became available despite being told I would be at check in. Coffee was never replaced after I used it the first morning. Advice to hotel: return to private Nikte check in similar to how Family conceirge check in used to be. Check in and how it was handled really started the vacation off wrong- after all that hassle then I had to wait to meet the person assigned to me- which was the last thing I wanted to do after a flight and dealing with the hassle of the existing check in process, it became an aggravation and another annoyance. My “concierge” didn’t really do anything either to make my stay more enjoyable- a text every morning isn’t the level of service I had received in the past and they didn’t do really do anything to enhance my stay. Check out left a pretty bad taste with the bellhop harassing my son and I for our bags when we showed up 2 minutes before our pickup and didn’t need help- and had to say as much too many times. The bellhop wouldn’t leave us alone asking us about our ride and did we pay already and what company did we use and was just in general obviously trying to get a tip but when I said leave us alone we are all set- he persisted. So both check in and check out were bad experiences due to the staff. Those that were fantastic were Luis and pool waiter Hernandez (I hope I am remembering his name correct) at the pool as well as the man working at the coffee bar. All three should be recognized for their great customer service, not just to me but to all customers they interacted with.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Keep your expectations low/ don’t pay full price this hotel isn’t what it used to be sadly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Masuma Z wrote a review Apr 13
Port Washington, Wisconsin2 contributions
Jorge was an amazing server and was very patient with us. He provided us with quick service and chef Marcos provided us with great tasting food. We will definitely be back again and recommend to everyone. The sushi was magnificent and we all enjoyed it.
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Date of stay: April 2024Trip type: Travelled with family
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Julian P wrote a review Apr 13
1 contribution
+1
We had a 5 nights/6 days stay at The Reserve in April 2024 and we thoroughly enjoyed our experience. I would strongly recommend others to visit this resort. The Reserve is the adult-only exclusive part of the resort, and you definitely should select it because it gives so much more perks and benefits. The resort has 5 pyramids (buildings) and The Reserve is on the 5th one, North of the property. The Reserve guests have their own exclusive lounging area, exclusive check-in desks, personal concierge, exclusive pool, exclusive restaurants and bars, while also having access to everything else in the resort. There is a definitely a noticeable difference in hospitality, professionalism, facility quality and such between the regular and The Reserve. On one of the raining day during our stay, our Reserve pool maintained well and was blue, clean and beautiful as usual with lots of guests swimming in the rain, but it was not the case with pools on the non-reserve side of the resorts. IMPORTANT: This resort's theme has a more mature and relaxed atmostphere. It is reflected in several of their policies and the way they cater to your experience. You can get a better feels of this by reading other comments. There are events and music throughout our stay, but if you want rowdy crowds and party atmostpheres with tequila shots and frequent DJs, I would suggest looking at the other 50+ neighboring resorts on the same road. We loved this atmostphere because we were looking for a mostly chill, quiet and relaxing time, with some fun sprinkled in and Paradisus Reserve delivered just that. Biggest shoutout to our personal concierge Juan Garcia. He was extremely professional, polite, personable and willing to help us with EVERYTHING we needed. He made the stay very enjoyable and addressed any questions we had. He is very experienced with making sure you're most comfortable and make the most out of your stay. If I had any issue or concern whatsoever at anytime, Juan was able to address it right away. Regarding the staff, they are very professional and polite. They are always smiling and will greet you everytime the walk by you anywhere in the resorts. The Reserve staff hospitality and professionalism are noticeably better compared to the staff on the regular side though. We had a great experience here and would come back to enjoy more without a doubt! Tips: Take Ocean-View room if you want to see the sunrise and Lagoon-View room if you want to see the sunset.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sabrina I wrote a review Apr 13
2 contributions
Excellent vacation and great resort. The service by the pool is very good. Baltzar is a great server and waiter. He is very friendly and provided fantastic customer service. I would return to this resort with my family. Thank you Paradisus for a fun filled family vacation.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jacqui C wrote a review Apr 13
Bryn Mawr, Pennsylvania7 contributions3 helpful votes
Had the best time at Paradisus Cancun. The resort was lovely and the staff were amazing. Especial Stef our personal concierge who made sure we had reservations at all the restaurants we wanted and the servers at the adults only pool bar who took great care of us each day.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: Highly recommend the adults only experience!
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Reta P wrote a review Apr 13
6 contributions3 helpful votes
The wonderful alrjandro from nespresso was smiling everyday and every time and every minute never got tired . The person Daniel our concierge was super amazing and answered every text anytime and did every request of him. And martin the captain in buffet was as always available for my gluten free needs. The hotel needs better entertainment and more activities and bathrooms especially the door knobs need to be worked on big time other wise we had great time
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Date of stay: April 2024Trip type: Travelled with family
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Jenny R wrote a review Apr 13
1 contribution
We had an excellent experience, once again, at Paradisus! Everyone takes such great care of you during your stay and goes out of their way to serve. Alejandro at the Nespresso bar greeted us each morning with a smile and we looked forward to seeing him. We hope to return to the Paradisus soon!
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Date of stay: April 2024Trip type: Travelled with family
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Denise S wrote a review Apr 12
1 contribution
Overall, the resort was exceptional. Didier and.Flor we’re very good at what they did and made us feel welcome at the pool every day with exceptional service. Our rooms were comfy, cozy, and connected, which was a nice bonus, Malva rhe morning buffet was always delicious and full of variety, the entertainment in the bar was fun, the entire complex was immaculately, Mexican restaurants were delicious, The Italian had exceptional, Burrata and calamari, aqua marina had really good lunches and dinners. It was a favourite of ours for the entire trip.. I wouldn’t hesitate to come back here again and bring my entire family to enjoy the paradise at Paradisius.
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Date of stay: April 2024Trip type: Travelled with friends
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PRICE RANGE
C$570 - C$855 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
658
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Paradisus Cancun - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Bohemian Square Cancun (0.3 km) and Extreme Games Cancun (0.1 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Chambao Cancun, and Carajillo Cancún.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.