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Paradisus Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,753 Reviews from our TripAdvisor Community

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Showing 5,495: English reviews
Reviewed 19 March 2017 via mobile

As soon as you get there they push to sell this special program, that basically does not add any benefit. What you end up getting is rudeness from the staff, specially manager and people from the help desk staff. When you ask for something there is no one able to help and redirect to somewhere else. Once we called the...

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Thank Alberto G
Frisco, Texas
Reviewed 19 March 2017

I was part of a Spring Break group of 14 moms & their daughters plus extra friends who were Seniors in high school. The Paradisus was what we expected for the price and location of an all-inclusive hotel in Cancun. The hotel was clean, the rooms spacious with nice views, and the property was nicely maintained. However, the food was...

Review collected in partnership with this hotel
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2Thank H8447DLjulies
Toronto, Canada
Reviewed 19 March 2017

Enjoyed every moment. Food is excellent quality. Bars were great. Everyone is very friendly. Staff is amazing. It was an amazing experience. Restraints were great, Naos and Vento. Although the two restaurants were not inched in all inclusive package, I think it will be great if they can add them to all inclusive. Will sure go again. Would benefit by...

Review collected in partnership with Meliá Hotels International
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Thank rajesht531
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear rajesht531 On behalf of all who make up the great family of Paradisus Cancun we thank you for sharing these comments. We were delighted to hear that you enjoyed a wonderful stay with us. We hope that in the future we will give you the opportunity to stay again and so you can experience the great experiences that only...

Genoa, Ohio
Reviewed 19 March 2017

Would suggest the all inclusive package to everyone! Our experience was amazing and we can't wait to go back for our anniversary and eventually with children. We had delicious food and drinks (all unlimited) and wouldn't want to go anywhere else for vacation.

Review collected in partnership with this hotel
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2Thank allison m
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear allison m For us your comments are great joy, through this platform, we can know that our team is on the right path in the pursuit of perfection. That is why we thank you for the comments you have left us, I can assure you that we will share them with the rest of our team. We hope that...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 19 March 2017 via mobile

I am fortunate enough to have visited many resorts around the world, and I need to report that the pool and beach lounge chairs are the most uncomfortable I have ever experienced. They are either completely broken or in terrible disrepair. Additionally, there are several meal options and restaurant choices on the property. However, I found too many "fusion" choices...

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2Thank A TripAdvisor Member
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Appreciable guest I would like to start by offering you an apology for the inconveniences you experienced on your most recent visit to our hotel. I want you to know that comments like yours help us to be better. It is a shame to know that we were not aware of these inconveniences while still in our hotel, I can...

Reviewed 18 March 2017 via mobile

Overall, the resort had exceeded my own expectations in terms of quality of service and food. My comments resonant other positive comments made about this place in the previous posts, but one thing I do want to highlight is the baby club/kids zone, which was a life safer for my wife and I. My 2 year old son and 6...

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1Thank Phil L
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Phil L Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of...

Atlanta, Georgia
Reviewed 18 March 2017 via mobile

The location of the hotel was excellent. The beach, although rough when we were at the resort - it was spectacular. Although the hotel was full, it did not seem that crowded, given the vast. size of the hotel. The service was friendly and efficient One complaint I had was that the cocktails were really watered-down. I would avoid having...

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Thank Quantummottle
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Quantummottle Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. I want to extend to you the most cordial invitation to stay with us again in the future so you can still enjoy the wonderful things...

Texarkana, Texas
Reviewed 18 March 2017

Short and sweet review... rooms were nice; typical hotel beds. (Lots of Spanish channels on tv lol) Mini frig stocked daily. Pools were not crowded, and felt like they were heated which was nice. Beach is pretty, but waves are very rough. Food was plentiful and everything we ate was wonderful. The #1 thing I can tell you about this...

Review collected in partnership with Meliá Hotels International
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Thank Mark W
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Mark W Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that...

Los Angeles, California
Reviewed 17 March 2017

We had a great time at Paradisus. The best part of the trip was our butler, Erik. We had the royal service and Erik assisted us the entire time. He made the trip so much better and he was there to assist us anyway we needed.

Review collected in partnership with Meliá Hotels International
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Thank benjaminrB6632KX
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear benjaminrB6632KX We are proud to read these good reviews that you have shared with us. We are glad to know that the time you spent with us was full of good things. Remember that for Melia Hotels International there is no greater reward than be recognized and valued for the quality of all our services. We hope that in...

Monroe, Michigan
Reviewed 17 March 2017

Hello travelers, This was the first time my husband and I stayed at an all inclusive. We have always thought we would not get our money's worth since we are not big drinkers. We were wrong and are hooked. Let me first say we did stay on the Royal service side and did not share in the spring break experience...

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5Thank Audrey S
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Appreciable Audrey S We are more than proud to have met your expectations. For us there is no greater reward than that of our good work. I want to thank you on behalf of all who work here, for taking the time to share this grateful experience. We hope that in the future we will have the opportunity to stay...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $411 - $778 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
815 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 19 Apr 2017 | Read review
5 of 5