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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,602 Reviews from our TripAdvisor Community

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Showing 5,404: English reviews
Chicago
Reviewed 7 February 2017

I went on the trip with my boyfriend. It was his first all inclusive and my second. I had previously stayed at the Me by Melia resort however this time it was under construction and went with the sister resort. It was huge and we loved the location in Cancun. In the hotel, we had a great room location too...

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Thank Jessica F
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jessica F Thank you for taking a few minutes to share your most recent experience at Paradisus Cancun hotel. I want you to know that for us there is no greater reward than be recognized for the good work that we do. That is why we are glad that our work is appreciated. We hope that in the future...

Petersburg,IL
Reviewed 7 February 2017 via mobile

This place is Awesome. Our concierge Paulina is the best. Check in was quick and the ocean view from our room is great. The staff is very helpful and you never go without a drink of any kind.The nightly shows are very good and enjoyable. I would definitely recommend this to anyone.

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Thank ahorn56
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear ahorn56 I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. We look forward to your visit again in the future to still enjoy the wonders of this beautiful country. Kindest...

San Diego, California
Reviewed 7 February 2017

I spend 5 days at this hotel and it ranks as the most luxurious experience of my life so far. My girlfriend and I stayed in the Royal Services section which has a butler who really does take care of almost all the busy work which goes into a vacation: unpacking, restaurant reservations, handling hotel issues, etc. The food was...

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2Thank Eric S
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Eric S It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able to serve you in everything you need. We look forward to your visit again in the future to still enjoy the wonders...

Hamilton, Canada
Reviewed 7 February 2017 via mobile

We came here the last week in January. What a fabulous resort. We have always stayed in the mayan riviera but thought we would venture to cancun since the brach is so wonderful. We were worried about cancun being a Spring break place..well not at all at this hotel..we stayed in the adults only section and had a room facing...

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2Thank jenandjay10
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. As you mention, the hotel has a large number of qualities that distinguish it and make it stand out from among the options for accommodation...

Newville, Pennsylvania
Reviewed 7 February 2017

We loved our stay at the Paradisus Cancun. It is a beautiful hotel with a beautiful pool area. And a nice beach just steps away. Staff was extremely nice and helpful. Food could have been a little better but was still pretty good.

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Thank cynthiacV4209JK
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear cynthiacV4209JK On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. Our whole team has a strong commitment to our guests; because for us the greatest satisfaction is know that all are taking home wonderful...

Roslyn, Washington
Reviewed 6 February 2017

We made friends with several of the servers. We especially liked Effrain in the Market Grill and Darwin in the Japanese restaurant. We also enjoyed Fuego and the servers at the poolside were helpful and accommodating.

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Thank Jean M B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jean M B Thank you for sharing with us your latest experience at Paradisus Cancun. We are happy to know that the moments that you lived with us were full of good things. For our team, the most important thing is to meet the expectations of our guests. We thank you for recognizing this effort. We hope to see...

Roscoe, Illinois
Reviewed 6 February 2017

The service was great glad we upgraded to Royal service. Antonio our Butler was amazing. Food was great. The only thing lacking was a nice show with a stage. The shows were put on in a bar and not enough seats for people to see.

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Thank H1604ZBsonial
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Estimate H1604ZBsonial Thank you for taking the time to share your most recent experience at our hotel. On behalf of all who work here I want to extend to you a cordial and affectionate greeting as a token of our gratitude for having chosen us as your host hotel. We hope to have the privilege to host you again and...

NY
Reviewed 6 February 2017

Nothing short of amazing. Food was great, beach and pools were amazing! You can eat off the floor the hotel was so clean. The rooms were huge and very clean every day. There was plenty room for storage and to completely un pack and get settled. There were armoatherapy diffusers throughout the hotel therefore it smelt incredible. The staff was...

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2Thank Alexandra K
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Alexandra K It's nice to hear from you again. And we are happy to know that the time you spent with us was full of good things and incredible moments. We thank you for sharing these good comments and for recognizing the good work of our colleagues, this is the main motive that drives us to always seek improvement...

Albertville, Minnesota
Reviewed 6 February 2017

Went on this trip not knowing what to expect! It was amazing! The staff was the nicest we have ever met. Everyone was always willing to help, and always had a smile on their face! The food was excellent, with so many different options to chose from, you never ever got bored with food and the beach was AMAZING. Best...

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Thank alissaa23
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear alissaa23 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our...

Denver, North Carolina
Reviewed 6 February 2017

There is nothing bad I can say about this place. Amazing resort and wonderful entertainment every night!! Fantastic restaurants especially the Peruvian restaurant. Service from the time we arrived until the time we left was unbelievable!!! Definitely 5 star service!

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Thank karendanza
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear karendanza Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best. Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $417 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View Room is breath-takin. Families go with family concierge service”
 of 5 bubbles ashishpandita2017, 28 Mar 2017 | Read review
“Higher floors, ocean view definitely nicer. ”
 of 5 bubbles Thoms249, 28 Mar 2017 | Read review
“There is NOTHING you can do to select a good room. Horrible hotel and corporate Melia communication. They basically ignore you!!!”
 of 5 bubbles G2582DJlaurenb, 27 Mar 2017 | Read review
“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 24 Mar 2017 | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 23 Mar 2017 | Read review
5 of 5