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Paradisus Cancun

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Traveller (9102)
Pool & Beach (1942)
Room & Suite (1315)
Ratings and reviews
#28 of 180 Hotels in Cancun
Certificate of Excellence
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“royal service”(1,531 reviews)
“market grill”(815 reviews)
“mole”(635 reviews)
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What's included
Free Internet
Free Parking
Free Breakfast
Air Conditioning
Beachfront
Pool
4 Star Hotel
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as...
Offers from Paradisus Cancun
Offers & Announcements: BIG DISCOUNTS!
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Location and contact
Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Hotel website
11.3 km to Cancun Airport
23 restaurants are within a 0.5 km radius
2.7 km from Playa Delfines
View nearby attractions and restaurants
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Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,792)
There are newer reviews for Paradisus Cancun
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6,865 results
Traveller rating
4,187
1,668
644
183
183
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4,187
1,668
644
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183
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All reviewsroyal servicemarket grillmoleblue agavebali bedsfamily conciergeavenue barnaos restaurantyhi spakids zonedinner reservationsmain pyramidlagoon viewpersonal butlersushibutler serviceresort is beautiful
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441 - 445 of 6,865 reviews
Reviewed March 22, 2018

We spent six nights here in the middle of March. The vibe of the hotel was welcoming and pleasant. Every step of the grounds smelled excellent, thanks to well-placed aroma dispensers. Our Junior Suite Lagoon View Room was gorgeous; it was spacious, comfortable, and provided...More

Thank Dylan P
Response from Jair P, Gerente at Paradisus CancunResponded March 23, 2018

Dear Dylan P We are glad to know that your holiday with us was a success. I take this moment to thank you for the time invested in sharing with us your most recent experience. We hope that in the future you will give us...More

Reviewed March 22, 2018 via mobile

The Paradisus is beautiful but has some glaring problems. The service was fantastic, especially Francisco in the red lounge. He took care of our every need and was extremely friendly and funny. However our experience at the front desk was painfully difficult. The beach and...More

Thank Wyatt M
Response from Jair P, Gerente at Paradisus CancunResponded March 23, 2018

Dear Wyatt M On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to...More

Reviewed March 22, 2018

Location, infrastructure, architecture, design, room comfort = 10/10. ICT (pre-check in, registration, customer monitoring, invoicing, check out) = complete chaos. How does this hard working amiable front office desk staff (there are 10 of them) manage to cope with this situation, day after day ?...More

Thank fransvan0
Response from Jair P, Gerente at Paradisus CancunResponded March 23, 2018

Dear fransvan0 Thank you for these words, we also thank you for helping us to improve through your comments. Believe me that for our team this feedback is crucial for the improvement of all our services. I can assure you that your comments will be...More

Reviewed March 21, 2018 via mobile

Went for six days and literally I have no complaints! The food is wayyy beyond expectations at an all inclusive. The drinks were well made and timely, and the staff cannot be raved about enough - they are so sweet, helpful, and hard working! The...More

Thank Haley A
Response from Jair P, Gerente at Paradisus CancunResponded March 23, 2018

Dear Haley A It is a pride to know that your last experience with us will leave you the best memories of this wonderful destination. We hope it is not the only time you visit us and we hope that in the future you will...More

Reviewed March 21, 2018 via mobile

This is our second time at Paradisus Cancun. Our son requested to come back after spring break last year. Kids club is great, pool bar is great. Grounds are kept up. Avenue bar with Samuel, Benito, and Luis is exceptional.More

Thank Sara D
Response from Jair P, Gerente at Paradisus CancunResponded March 23, 2018

Dear Sara D It gives us great joy to know that your vacation with us was full of good times. For our team it will always be a priority to offer the best we have. Thank you, on behalf of all our colleagues, for taking...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$274 - US$732 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$274 - US$732 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (9102)
Pool & Beach (1942)
Room & Suite (1315)
Dining (840)
Family and Play Areas (120)
Amenities (88)
Business Centre & Event Rooms (29)
Questions & Answers
Ask a question
Tre B
July 17, 2018|
Answer
Response from Rich C | Reviewed this property |
Hi, The prices seem to fluctuate with the time of year (high deman seasons vs low demand seasons). It appears as if the fall may be the cheapest time. We paid $100/person/night all inclusive fee, and we paid a $200 booking... More
1
Vote
Lina L
July 12, 2018|
Answer
Response from Dennis D | Reviewed this property |
Marta was our 'Butler'. She was great but I made all the reservations for the restaurants. All she did was set up our time share promotion and get the discounts for sitting at the presentation. We saw her a couple of times... More
0
Votes
Room Tips
"It is very humid so if you leave balcony door open too long the floor can get a little slippery"
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"High floor stay in tower 3"
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"Get an ocean view"
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"In my opinion the view of the lagoon side was really nice and peaceful"
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