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Paradisus Cancun

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Traveller (9527)
Pool & Beach (1962)
Room & Suite (1359)
Overview
Hotel website
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Paradisus Cancun
Offers & Announcements: ROYAL SERVICE BENEFITS
Hotel deals
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Rooms
Nov. 4Nov. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (11,217)
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7,111 results
Traveller rating
4,329
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4,329
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670
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441 - 445 of 7,111 reviews
Reviewed May 22, 2018 via mobile

Been to paradisus punta cana three times and just went to paradisus Cancun, wow! Was blown away with the service level in Cancun! Wanted to say thank you to Andres our waiter at the market grill everyday was amazing! The bartender Timoteo made the best...More

1  Thank cruz5010
Response from Jair P, Gerente at Paradisus CancunResponded May 23, 2018

Dear cruz5010 It´s for us a pleasure to know that the time you spent in our resort our team could make you feel at home. All the Paradisus team has a strong commitment with our customers, for us there is nothing more important than satisfy...More

Reviewed May 22, 2018

My girlfriend and I spend a four day weekend at the Paradisus in the beginning of May. We'd researched and found Paradisus to have outstanding reviews and ratings. Our experience was enjoyable and memorable. The only complaint I have is the Royal Service wasn't worth...More

Thank Brendan M
Response from Jair P, Gerente at Paradisus CancunResponded May 23, 2018

Dear Brendan M We thank you for sharing your last experience with us. We are sure that this will not be the only time we see you in this wonderful place. Please allow us to pamper you with the great wonders that only the Mexican...More

Reviewed May 22, 2018

Though we had issues and had occupied 3 rooms within our 5 night stay, staff were friendly and tried to help us as much as they can. Some may need more training but they tried their best and work hard.More

Review collected in partnership with this hotel
Thank mcernest2018
Response from Jair P, Gerente at Paradisus CancunResponded May 22, 2018

Dear mcernest2018 We are happy to know that the time you were with us was able to fill you with good experiences and wonderful moments with your loved ones. We hope that in the future we will be able to surprise you with the great...More

Reviewed May 21, 2018 via mobile

Paradisus lived up to our expectations from the time we walked through the door. We had excellent food and fantastic service. The resort is clean, beautiful and the people are extremely friendly. We were a bit surprised that tipping was quite common so we also...More

Thank Julianne H
Response from Jair P, Gerente at Paradisus CancunResponded May 22, 2018

Dear Julianne H It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will give us the oportunity to stay here again...More

Reviewed May 21, 2018 via mobile

Excellent service! Andres Contreras goes above and beyond to make my family and I happy. I am very please to be here at paridisius because of the great service. Andres and his co-workers in the morning are the best! Thank you Andres!!More

Thank George T
Response from Jair P, Gerente at Paradisus CancunResponded May 22, 2018

Dear George T I want to thank you for sharing with us your most recent experience at the Paradisus Cancun hotel. Comments like yours encourage us to continue giving the best of us to all our guests. Please accept my most cordial invitation to stay...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$249 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$249 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (9,527)
Pool & Beach (1,962)
Room & Suite (1,359)
Dining (855)
Family and Play Areas (123)
Amenities (88)
Business Centre & Event Rooms (37)
Nearby
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Questions & Answers
Ask a question
sakaphle
October 16, 2018|
AnswerShow all 3 answers
Response from rzolt | Reviewed this property |
We’ve been to Paradisus Cancun 9 times including 2 Thanksgiving weeks and never had problems with alga on the beach. I’ve read that there have been problems on specific weeks, but that may be the ebb and flow of the tides... More
1
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Room Tips
"Royal service a plus"
nl751
yesterday
Read review
"Keep your eyes open for insects so you don't take any home with you."
FaritaSF
yesterday
Read review
"I am a member, check out sites some members rent their weeks. Try and get an Ocean view, sunrise and..."
hotrod11296
6 days ago
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"royal service seems to be the only way to go."
JTomaaque
1 week ago
Read review
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