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Hotel Riu Cancun

#32 of 180 Hotels in Cancun
Certificate of Excellence
19/06/2017 20/06/2017
1 room 2 adults 0 children
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Hotel Riu Cancun
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9,767 Reviews from our TripAdvisor Community

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Showing 6,606: English reviews
peoria illinois
Reviewed 31 March 2010

up front when you first walk in the doors the hotel seemed very nice. but when you got into the pools and the beach and the rooms it wasnt good. the beaches had rocks under the water that u could slip on or stub a toe on and because they were submerged you wouldnt be aware. the pool had sharp...

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1Thank codyg1
Milwaukee
Reviewed 29 March 2010

Stayed a week at the Riu Cancun. I liked the location of the hotel, near shopping and nite life. But on the other hand you can hear the night clubs until 4:00 in the morning. The beach and pools are nice but small. Food was OK. Don't bother with the speciality resturants. The food was much better at the Don...

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Thank rmyaeger
Newfoundland
Reviewed 25 March 2010

We just returned from a week at the Riu Cancun and can't say enough about what a wonderful experience it was. We arrived midday and check in was a breeze. The reception staff were wonderful. All of the rooms have an ocean view. We were on the 12th floor and when I walked in the view took my breath away....

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2Thank KCD10
Ottawa, Canada
Reviewed 23 March 2010

My sister and I stayed there from February 27th to March 13th. We arrived early long before check-in time but were given a room right away. It was a great room on the 14th floor virtually at the centre of the hotel where the 2 wings meet - #1418. It had a fantastic view and because of it's location was...

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5Thank KanataGurl
san diego, ca
Reviewed 23 March 2010

Stayed at the Grand Oasis for 3 nights, visited Tulum, then stayed at the Riu for 2 nights. The Riu is upscale compared to the Grand Oasis. Service, food, location, and rooms are all superior. The downside; a very, very small beach. Remember this – you cannot swim in front of this hotel without risking injury from rocks. During busy...

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Thank ctoberle
Michigan
Reviewed 22 March 2010

Four life-long girlfriends celebrated our "50th" birthdays at the Riu Cancun and it was a wonderful experience. The lobby was beautiful and made a nice first impression. Check in was smooth, no problems and no delays. We requested adjoining rooms and got them on the 13th floor. Beware that the 13th floor has a wide decorative ledge that cuts off...

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4Thank Michaelle
Bay Area
Reviewed 22 March 2010

I'm happy. Two couples we met during our stay said they had come back to Riu Cancun 3-5 times, and keep coming back. Now, that's what a call a good testimonial. Check-in: There were no lines and we were immediately helped. We got there at 6 pm and got put on the 2nd floor. It was loud there... a lot...

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3Thank chelc
New York
Reviewed 21 March 2010

We stayed in the annex. Room setup was nice and spacious but unusually and uncomfortably damp. The refrigerator was not stocked upon our arrival. Neither was the bathroom. Had to borrow conditioner from another patron. There was a lack of outdoor evening activities and the theaters that the shows were in was damp and smelled of mold. Same with the...

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Thank MariBluNY
missouri
Reviewed 20 March 2010

Let me start out with that we are not picky travelers. As long as a place is clean, we are okay with it. We wanted to stay at a hotel that we could get an ocean view room without having to pay a lot extra. Hotel - check in was fine. We had two other couples that they were trying...

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3Thank lovetotravel930
iowa
Reviewed 19 March 2010

The Riu Cancun has absolutely no beach and no sun after two pm. The lobby bar stunk like puke during our entire five day stay. The rule book states no saving of poolside chairs, but everday there would be towels left out overnight for the next morning. We returned to the hotel one night to find a drunk passed out...

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2Thank ernie2010

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19/06/2017 20/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $304 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Reservation Options:
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor for good view..”
cypress101, 19 May 2017 | Read review
“Stay here!”
walkdbeachnobx, 18 May 2017 | Read review
“beautiful Ocean view .”
Contactsistravel, 16 May 2017 | Read review
“Request rooms on level 4 or above otherwise the views aren't that great.”
CLK1979, 15 May 2017 | Read review
“Higher rooms have better views/ more sun for balcony.”
614emm, 11 May 2017 | Read review
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Prices are for 1 room, 2 adults
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