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GR Solaris Cancun

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Traveller (4035)
Pool & Beach (967)
Room & Suite (739)
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Overview
  • Excellent53%
  • Very good29%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“marco polo”(855 reviews)
“swim up bar”(289 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jul. 5Jul. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,168)
There are newer reviews for GR Solaris Cancun
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4,282 results
Traveller rating
2,059
1,306
528
235
154
Traveller type
Time of year
LanguageEnglish
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2,059
1,306
528
235
154
Show reviews that mention
All reviewsmarco poloentertainment staffswim up barmagic showtime shareocean viewadult poolkids clubper devicelower poolnightly showsmain poolmexican nightmake reservationspicky eatertimeshare presentationall inclusive resort
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11 - 15 of 4,282 reviews
Reviewed 6 days ago via mobile

What can I say about this hotel Not only was the beach clean and clean and Extremely clear but the staff!! Is what made the Stay super clean and very attentive. If you go there make sure you ask for Alan Garcia, Hamilton and Andres(bar...More

1  Thank Emmeline G
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 4 days ago

Dear Emmeline G: Thank you very much for taking the time to share your comments through this means and for the opportunity of having been your host in Cancun. Also It is an honor to read how our staff members did everything in their hands...More

Reviewed 1 week ago

I have been a member with Solaris since 2014. On this last trip The Entertainment Staff provided exceptional fun while we were pool side. Luisma left us all breathless with his dancing, David conducted fun water aerobics that had to be like herding cats after...More

Thank n0te2patd
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 5 days ago

Dear n0te2patd: First of all, it is always a great pleasure to welcome back members of our great Solaris family. Also it is an honor to read how our staff members did everything in their hands to assure you a memorable experience. It is an...More

Reviewed 1 week ago

I am giving this hotel a 1 star review because of the Marco Polo restaurant and its manager Arturo. We had eaten there before in casual wear and had no problems. The second time around, Arturo requested we dress “nicer” and had let us in...More

3  Thank suckit2015
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 6 days ago

Dear Suckit2015: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all of our guests. One of our...More

Reviewed 1 week ago via mobile

Freddy who worked at zai was awesome and very professional. All the staff there was awesome. Luis at the lounge was awesome. Roxy by the pool was nice and friendly. Adrien the Bell person was exceptional. Manricio the concierge was very friendly and professional. These...More

Thank brucegrimes2509
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 1 week ago

Dear Brucegrimes2509: It is such an honor to read how our staff members did everything in their hands to assure you a memorable experience. Also we appreciate the opportunity of having been your host in Cancun as well for your time by sharing your review...More

Reviewed 1 week ago via mobile

I absolutely loved it here ! The resort was so nice as well as the staff ! The entertainment crew was EVERYTHING, they made the trip so fun .. everyday there was something to do with them . Orfa and Luisa and David were my...More

Thank keishalamereaux
Response from SolarisHotels, Social Media Manager at GR Solaris CancunResponded 1 week ago

Dear Keishalamereaux: We are so happy to read that you loved your experience at GR Solaris as well for the opportunity of having been your host in Cancun. Also it is an honor to read how our staff members did everything in their hands to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$191 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#30 Spa Hotel in Cancun
#34 Luxury Hotel in Cancun
#35 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$191 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Cancun
#29 Business Hotel in Cancun
#30 Spa Hotel in Cancun
#34 Luxury Hotel in Cancun
#35 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#37 Romantic Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4035)
Pool & Beach (967)
Room & Suite (739)
Dining (352)
Amenities (158)
Family and Play Areas (56)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
phyllisorlando
June 16, 2018|
Answer
Response from Naresh S | Reviewed this property |
Hi Phyllis, I honestly can’t remember what’s on Monday but I due remember on Tuesday there is a Mayan show while having a dinner buffet.
1
Vote
phyllisorlando
June 12, 2018|
AnswerShow all 4 answers
Response from SolarisHotels | Property representative |
Hello Phyllisorlando: Please contact us at this number 1-877-270-04-40 and we will gladly help you giving answers to all your doubt regarding fees, payment methods and cancellation policies. Regards!
1
Vote
Google Translation
phyllisorlando
May 25, 2018|
Answer
Response from SolarisHotels | Property representative |
Dear Phyllisorlando: No, only 1st and 7th level are for smokers. In the other levels the smoke does not come to the rooms. Regards!
1
Vote
Google Translation
Room Tips
"We usually get a room on the side, with views of both the ocean and the laguna. This year I was upgraded to..."
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"Try to get a room with ocean view."
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"Ocean view was a view of the garbage / power washing area with a slight view of the ocean. My recommendation..."
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"Request an upgrade, it’s worth the money"
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