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Gran Caribe Resort

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#32 of 183 Hotels in Cancun
Certificate of Excellence
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7,345 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Caribe Resort
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Showing 5,452: English reviews
Washington DC, District of Columbia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 October 2010

My wife and I are just back from spending a week at the GCR. It's our fifth visit so that should tell you something about how we rate the hotel. Our dates are flexible so we usually go when the rates are lower and the hotel is fairly quiet - as was the case last week. The GCR has our... More 

Helpful?
5 Thank Philip_000128
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon! More 

Hammond, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 11 October 2010

Ok fellow travelers, I said I would keep you informed with this travel process with several updates. First let me tank you for some of your questions, I will be sure to pay pecial attention to your questions. So far all I can say is the on loine check in was very easy and makes you feel like someone is... More 

Helpful?
1 Thank Jesme
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon! More 

Whitchurch-Stouffville, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 October 2010

My husband, my son (11), my two daughters (5 & 3) and I stayed at the Gran Caribe Real Resort from 9/20 to 9/27. We actually ended up having a great time! Like one of the recent reviewers, I was concerned about the weather forecast, but ended up being sunny or a bit cloudy 6 out of the 7 days... More 

Helpful?
3 Thank Alma A
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again. More 

New York City, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 October 2010

They gave us the wrong room at 1st but after speaking to the Manager they took care of the problem. Room was spotless staff was friendly pool was small but still refreshing. Beach was great water was amazing & clear blue. Great time in Cancun

Helpful?
2 Thank BlondieNYC
Matias K, Director General at Gran Caribe Resort, responded to this review

Please know that we will take the matters you expressed in your feedback seriously into consideration for improvement, in order to be a lot more attentive towards your needs in order to accomplish them, and to make your stay as memorable and unique as it could possibly be. I hope you allow us another opportunity to welcome you once again More 

pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2010

We went to the Gran Caribe on Monday Sept 27 and checked out on Thursday the 30th . We stayed on the 6th floor and loved all the additional amenities . My husband loved the 24-hr lounge .Betweent he free internet and the his Remy Martin he wouldn't change anything for the world .On his birthday the maid decorated the... More 

Helpful?
2 Thank evilone24
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again. More 

Kansas City, Missouri
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2010

Took a family tip to Cancun and found a great all inclusive package at Gran Caribe. Hotel was just as described on website. Front desk staff was efficent. Service was alright.... not good nut not bad. Conceirge workers stood out the most. Always got taxis when asked and very funny. Always made us laugh. Pools were nice. Loved they provided... More 

Helpful?
3 Thank BeachBound816
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran Caribe Cancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future. More 

Coventry, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2010

This is the first time i have ever felt the need to write a review i always say i will as i study these sites before a holiday but i never usually get round to it. This hotel was that good i have to write!! It was the best hotel i have ever stayed in and was truely 5 star... More 

Helpful?
5 Thank naps112
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion More 

Boston, MA
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 September 2010

It started off negative Check in was awful. We got there and waited in a line that we were pointed to by a concierge only to be told at the front of the line that we needed to go to the next counter. We proceeded to wait another 15 minutes before my 18 month old started feeling the effects of... More 

Helpful?
Thank Maui_10_07
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again! More 

Chicago, Illinois
Level Contributor
81 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 26 September 2010

Our rooms did not have a full bar. The pool was small. The food and liquor selection was a 5 out of 10. The beach was great with lots of chairs and cabanas. No great bars. No night club. The service was great. The wifi signal was weak. The rooms were spacious and no bed bugs. No free upgrades. Front... More 

Helpful?
1 Thank Tunera
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future More 

Kildare
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 September 2010

Stayed in this all inclusive hotel for 8 days in Sept 2010 and it well and truly exceeded our expectations. Hotel rooms are spacious and spotlessly clean, in fact the whole hotel is just so clean & well maintained. We had an ocean view room which costs a little extra but its worth it for the fab view. The hotel... More 

Helpful?
1 Thank holmakerrachel
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $288 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Odigeo and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
576 questions
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See all questions (576)

Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a sea view are best as I believe rooms facing out on to the road have the noise of a large generator to contend with.”
 of 5 bubbles kmol2016, 2 Dec 2016 | Read review
“the family suite was very nice it had a nice king bed and three bunk-beds”
 of 5 bubbles cesare19692016, 30 Nov 2016 | Read review
“There were rooms with little balconies right over the beach. If we had to do it over again, I would have wanted to stay in one of those.”
 of 5 bubbles jgroce2016, 29 Nov 2016 | Read review
“Ocean view or beach walk out only or you get stuck looking at the lagoon”
 of 5 bubbles WorldTraveler1976, 28 Nov 2016 | Read review
“Ask for a quiet room”
 of 5 bubbles markkK5766UA, 27 Nov 2016 | Read review
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