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Gran Caribe Resort

Bookit.comUS$269*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Gran Caribe Resort
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7,991 Reviews from our TripAdvisor Community

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Showing 5,870: English reviews
Reviewed 13 June 2011

Everything was the best. The room, the beach, the food, the climate, the staff.... we loved it and will go back.

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2Thank breaktheirneck
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

Chicago
Reviewed 13 June 2011

We just returned from our 3rd visit to GCR. My husband, our daughter and I went to celebrate our 18th wedding anniversary. We got to see many of the same staff and really feel this has become our home away from home. Special thanks to Lou Lou Patino for making us feel welcome right away. Romy, our concierge, was a...

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3Thank dmalone505
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

Denver Colorado
Reviewed 11 June 2011

I thought I was paying for extra for an ocean view room - they gave us a room of the bay and the loud airconditioning system. We did get our room eventually changed however, they did this very reluctantly. There is no hot water at this hotel - buyer beware. The grounds are beautiful, food is average, lots of things...

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1Thank steelerfanden
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for leaving us a review of your stay. We value your comments and feedback immensely. We very much appreciate you providing us with the areas of opportunity you experienced during your stay as it allows up to see where we need to improve. We hope you will allow us the opportunity to welcome you again in the near...

San Jose, California
Reviewed 10 June 2011

BEWARE POTENTIAL BRIDES AND GROOMS. DO NOT GET MARRIED HERE!!!!!!!!!!! I was sooooooooo excited for this trip. My dear friend was geting married at the hotel and luckily most of her guests were staying there too. I do not have enough space to put down all my complaints. Service was poor to say the least, they changed the wedding location...

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4Thank jelCA
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking your time to write this feedback , its very important for us to know which areas in need of improvement are. Once again, thank you for your feedback and we hope you can give us a second chance in the future!

Kansas CIty, MO
Reviewed 10 June 2011

I will start this review by saying that we got a REALLY GOOD deal to stay here, so we thought it was good for the money. If we had paid even $100 a day I would've been disappointed. This was an all inclusive stay, but I still wouldn't have even paid $100 a day for it. The beds are hard...

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3Thank lowens311
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for taking the time to review your stay. We are continually evaluating our services to best fit the needs of our guests and your feedback is very valuable. See you soon.

Cambridge, United Kingdom
Reviewed 10 June 2011

We had such a fun time here, it was just brilliant. Food was good, i'd avoid the upstairs buffet one though as the others are much better! Miguel and Omar on the entertainment teams were really good fun and looked after us in the clubs every night! Our favorite waiter was Alejandro on the beach- he was fab! All the...

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3Thank spud1985
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

Yorkshire, England
Reviewed 9 June 2011

Tho room/food/beach was very good and MOST of the staff very helpful, we had problems with a couple of staff on reception/check in (both female) being extremely arrogant and up their own backsides, full of self importance and for that reason alone I will NEVER return to this hotel. It is a far step down from previous visits at The...

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5Thank Mountain2109
Matias K, Director General at Gran Caribe Resort, responded to this review

We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We hope to have the opportunity to welcome you back so you can witness the changes we implement on a daily basis.

Newcastle, United Kingdom
Reviewed 7 June 2011

Bad points - Night entertainment is boring & repetitive. One of the managers, Jesus, is miserable as sin. Could do with a bigger pool. That's it. Good points - Even the lowest grade rooms are top notch. Great food, great drinks, lots of choice - Don't miss the sunset grill at night. I thought it was just a daytime burger...

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4Thank TJnSJ
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

newcastle
Reviewed 6 June 2011

This Hotel is a ten minute walk to a great shopping centre and about a twenty minute walk to the night clubs or only a two minute ride by bus.We only really ate at the seaside grill which was amazing steaks to die for.The basic room we had was very clean and quite big,the only downside we felt that in...

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9Thank stets
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

Evansville, Indiana
Reviewed 5 June 2011

My first stay at this resort was awesome! This visit, well where do I start!! Our room was in an odd location on the second floor with no elevator for luggage etc. The first night the power went out for approximately 5 hours finding out later that it was planned. The hotel provided no extra warnings no flash lights NOTHING...

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2Thank mlnsmps
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much sharing your recent experience at Gran Caribe Cancun. We are very sorry to read that we were unable to meet your experience during this visit. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service you and all our valued guests reserve.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $303 - $770 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#23 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
774 questions
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Australia
Dublin, Ireland
2 months ago
Preston, United Kingdom
3 months ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Beach Front rooms, you will not regret it”
jeffgarza65, 23 May 2017 | Read review
“Get a room at the end of the hall - very quiet!”
chrismeisel2017, 23 May 2017 | Read review
“Lagoon side is quietier”
CoachHolland, 20 May 2017 | Read review
“Pay the extra for the "Gran" suite!”
attymbuck, 18 May 2017 | Read review
“We had ocean view. Was a great room.”
angier197, 15 May 2017 | Read review
5 of 5
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US$269* /night
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Prices are for 1 room, 2 adults
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