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Fiesta Americana Villas Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
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Fiesta Americana Villas Cancun
Fiesta Americana Villas Cancun
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1,571 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Lakewood, Colorado
Reviewed yesterday NEW

Our week at Fiesta Americana Villas Cancun was wonderful. The facility is beautiful. It is well maintained. Located within walking distance to lots of shopping and restaurants. The staff (front desk, housekeeping, restaurant staff, bellmen, EVERYONE) was tremendous. Very friendly. By the end of the week we felt we were saying goodbye to old friends. Thank you for making our...

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Helpful?
Thank donnakeistler
Reviewed yesterday NEW

I was so pleasantly surprised to walk into the oasis of Fiesta Americana Villas Cancun. The facilities were clean and beautiful and not at all overrun like the neighboring Riu resorts. The food and beverages were excellent, and very affordable. The staff, specifically Silvia, brought their A-game and really went above and beyond. The pool was pristine and the beach,...

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Helpful?
Thank Samantha C
Puerto Aventuras, Mexico
Reviewed yesterday NEW

Good service all around.Superior customer service skills at front desk from Atena,Elena & Luis able to serve us in Spanish English & French. The baggage clerk Mateo was outstanding &very helpful. All above mentioned staff are Great ambassadors of this hotel.

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Thank yvonlafrance2
Reviewed yesterday NEWvia mobile

Fiesta Americana Villas is a great little hotel. The staff was nice, helpful and courteous. Everyone was very friendly. The pool and beach were great for the kids, we even snorkeled on the reef right in front of the hotel. The ocean was calm because it faces north. They do need to bring in some new sand for the umbrella...

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Helpful?
1Thank Michael W
Bridgewater
Reviewed 6 days ago NEW

This hotel is geared to their Mexican guests. The employees speak little to no English - even at the front desk and we found this very frustrating. We just gave up. Food in restaurant good but all Mexican - breakfast buffet was expensive and 3/4 of the food I could not identify. They did have someone making eggs but she...

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Helpful?
Thank douglasjayp
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that we did not fulfill your expectations, we would like to have known about your disappointment during your staying in order to change the experience. Although most of our Front Desk staff speaks both languages, we have discussed your comments with them and we are taking corrective actions in order to avoid similar situations...

Reviewed 1 week ago via mobile

Our stay was great! We were very satisfied with everything, especially the entertainment crew. Specifically Carolina and Jorge. They are very enthusiastic and welcoming to all the guests. The hotel is a great place to stay.

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Helpful?
Thank Megan A
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you had a great vacations and our service fulfilled your expectations. I will share your congratulatory words with Carolina and Jorge, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of serving you again, during your next visit to the beautiful beaches...

Southport, Connecticut
Reviewed 1 week ago

While in the heart of the activity and grand luxury hotels this hotel is smaller and very attentive. Reasonably priced breakfast and drinks, not all inclusive and we spent way less than we would have as we enjoy eating out for dinner. Help was pleasant and helpful across the board

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Helpful?
Thank svan2056
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you had an amazing experience at our beautiful property. We look forward to having the opportunity of serving you again, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun

Tulsa, Oklahoma
Reviewed 1 week ago via mobile

This hotel is located in the heart of Cancun. It is an older hotel but extremely clean. The staff went above and beyond for us. The staff all work well together to make your stay an excellent experience. Ignacio, Fabian, Ernesto, Alexander and Lorenzo were there for whatever we needed. A huge Thank You Fiesta Americana Villas! The wood fired...

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Helpful?
Thank Jody P
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for your review on the community, we really appreciate your congratulatory comments, I assure you that all our staff will be more than happy to know they made a memorable experience during your vacations. I look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun,...

Boston, Massachusetts
Reviewed 1 week ago

I was expecting a great experience here, high quality of course mainly for the brand ... but I felt very disappointed with an unpleasant hotel, lacking in cleanliness especially in the rooms, I want to mention that I booked a luxury option, so I was very Unpleasant find a large cockroach under the dining room after cleaning. Ah, come on!...

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3Thank JuliettGlez
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know about all these issues during your staying, please accept my most sincere apologies. Although is an isolated issue we have reinforced our fumigation process. I look forward to having the opportunity of serving you as you deserve, if there is anything else that we could do for you, please let us know. General Management...

Massapequa Park, New York
Reviewed 2 weeks ago via mobile

Thank you so much to all of our "family" at the Fiesta. We have been going there for many years and we are always welcomed with hugs, smiles and great service by both old and new employees. Almost every day we came back to our room, there were beautiful decorations that made us smile. They surprised us with a wonderful...

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Helpful?
1Thank MAGS13529
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for your preference to Fiesta Americana Villas Cancún, we really appreciate your congratulatory comments, I assure you that all our staff will be more than happy to know they made a memorable experience during your vacations. We will see you in November, if there is anything else that we could do for you, please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Dry Cleaning

Additional Information about Fiesta Americana Villas Cancun

Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $187 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fiesta Americana Villas Cancun 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Fiesta Americana Villas Cancun Hotel Cancun
Fiesta Americana Cancun
Fiesta Americana Hotel Cancun
Fiesta Americana Vacation Club Cancun
Cancun Fiesta Americana
Hotel Style:
#18 Spa Hotel in Cancun
#22 On the Beach Hotel in Cancun
#43 Family Hotel in Cancun
#45 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Fiesta Americana Villas Cancun staff and other travellers.
60 questions
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South Pasadena, California, United States
Celina, Texas
14 days ago
Melbourne, Australia
11 months ago

See all questions (60)

Questions? Get answers from Fiesta Americana Villas Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the ones from the 5th floor, they have the best view”
 of 5 bubbles MgM258, 9 Jan 2017 | Read review
“Ask for an oceanfront room, all of the the rooms have a view.”
 of 5 bubbles mmakhi, 9 Jan 2017 | Read review
“All the rooms are wonderful with a great view”
 of 5 bubbles 700desireep, 19 Dec 2016 | Read review
“Beach access rooms on first level have enormous terraces for sunning and candlelight dinners”
 of 5 bubbles vipanfam, 12 Dec 2016 | Read review
“Can only speak for 4th floor rooms, but they were very quiet, and best views of the ocean in my opinion.”
 of 5 bubbles courtneyhurley, 11 Dec 2016 | Read review
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