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Oasis Palm

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2,730 Reviews from our TripAdvisor Community

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Showing 939: English reviews
Eagan, Minnesota, United States
Reviewed 3 weeks ago

We are an fairly well traveled middle aged couple usually traveling on a budget. We found our room on the 4th floor comfortable, quiet and clean. It was the last room away from the elevators and had a huge patio balcony with great views. I forgot to tell the staff they should lubricate the sliding door to it 445. The...

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Helpful?
1Thank Brian L
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Brian, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We will make the necessary adjustments...

Heber, United States
Reviewed 3 weeks ago via mobile

Originally we booked the Smart Oasis in downtown Cancun, but upon arrival we were offered an All Inclusive free upgrade to their sister hotel 'Oasis Palm' in the hotel zone by the beach for our 9 nights of stay (last week of March). We gave it a thought and decided to go with the offer. Location The Oasis Palm is...

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Helpful?
1Thank Beatriz C
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Beatriz, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are truly sorry about what happened with the transportation services, this was an external company that has nothing to do with...

Reviewed 3 weeks ago via mobile

We went to Cancun for my husband's birthday we were there for 5 days ,the hotel itself is not that bad they can improve on the food choices but the worst part was Luis Zuniga he was the night general manger he treated my husband like crap , he was not professional so disrespectful , terrible customer service a person...

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Helpful?
1Thank Sharon J
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Sharon, We appreciate your comments and we are truly sorry we were not able to meet your expectations. Furthermore, we would like to thoroughly review your observations, which we fully respect, however we believe we can clarify certain comments you mentioned. We did an investigation regarding your incident and we wanted to let you know that your safety and...

Toronto, Canada
Reviewed 3 weeks ago

I really enjoyed my stay with my wife for a week last week. There are some bad points but overshadowed by good points. So good it was that most of the guests from grand oasis (4.5 stars) would come to this 4 star hotel to spend all day. Definitely intend to go there again

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Helpful?
1Thank ChadKhanna
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Chad, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember...

Reviewed 3 weeks ago via mobile

HORRIBLE. I will not ever come back. First one very small pool for everyone. Good luck finding a seat. Second the beach is full of rocks and some of them are large like they are from a construction site. The birds are out of control. They poop everywhere, stealing food from people's plates, and a huge annoyance. Third the ocean...

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Helpful?
2Thank Ashley F
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Ashley, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Reviewed 3 weeks ago via mobile

Not a bad place to stay if you are a young family or a couple. During spring break the Romanian kids which made it kind of loud and hard to relax at time. Food was hit-and-miss in the buffet some nights it was amazing others it was barely okay. the other two restaurants we're very good some of the best...

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Helpful?
2Thank Mike S
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Mike, Thank you for sharing your comments, we are glad you had a nice stay and that you enjoyed our facilities, entertainment, and personalized service. We appreciate your feedback during your last stay as it is very important to us; your comments have been shared with key members of our management team, since your experience helps as a tool...

Reviewed 3 weeks ago

This is a great resort for families! If you are looking for a resort that is intimate, you may want to look elsewhere. The staff here is excellent. At any of the restaurants, the service was awesome. The wait staff was great. The bar staff was awesome too. We didn't have any sort of problems. Check in and check out...

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Helpful?
Thank Missy H
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Missy, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and visiting many places for entertainment, you really...

Makaha, Hawaii
Reviewed 4 weeks ago

There were some good parts of our vacation. The room was clean, the air-conditioning worked well, and the food was adequate. But this is definitely a two star resort. Pay a a few dollars more and stay someplace nice. After paying a "resort fee", I find it outrageous that there is NO WIFI unless you pay up to $5 per...

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Helpful?
1Thank lbmccown
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Reviewed 4 weeks ago via mobile

It has a kids zone which is great if you need some time alone, all inclusive and there are two restaurants that have a special kids zone for them to get food. There is a pool for kids only as well which is really good. Some rooms have doors that connect them to the adjacent room and is good in...

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Helpful?
Thank Edgar V
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Edgar, It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are pleased you liked our family concept and our calm and relaxed atmosphere. Our Kid´s Club is certainly a great option for parents and kids, we are glad you have taken advantage of it as well...

Reviewed 4 weeks ago via mobile

Loved this family friendly resort! Plenty of activities to do for all ages and never boring. Always immaculate. Super friendly, super welcoming, and extremely helpful staff members. Even though I was traveling solo, I truly never felt alone. I loved the view of the ocean and the short walks from the resort to the pool and the beach. Highly recommend...

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Helpful?
Thank Kasia B
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Kasia, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and trying our many activities, you really understood...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $232 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#50 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
277 questions
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Questions? Get answers from Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not what I expected. Full beds together. Clean and simple. ”
minneto, 16 Apr 2017 | Read review
“4th floor or higher has a nice view. The end rooms have huge balconies.”
940BrianL, 3 Apr 2017 | Read review
“choose the room with ocean view”
ChadKhanna, 2 Apr 2017 | Read review
“Stay at a different hotel”
lbmccown, 26 Mar 2017 | Read review
“Don't stay here.”
jocelyn398, 22 Mar 2017 | Read review
5 of 5