We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bel Air Collection Resort & Spa Cancun

3,201 reviews
#75 of 177 Hotels in Cancun
Save
Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“infinity pool”(67 reviews)
“lagoon view”(40 reviews)
“lobby bar”(50 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Rooms
Mar. 6Mar. 7
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$129.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "59361687fb72423886d54813313425ee", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":620533,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78902541],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":3,"year":2018},"checkout":{"day":7,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":129,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"59361687fb72423886d54813313425ee","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":274,"lowestMetaPrice":129,"additionalPartner":false,"highestMetaPriceDisplay":274,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":274,"lowestMetaPrice":129,"highestMetaPriceDisplay":274,"hotelName":"Bel Air Collection Resort & Spa Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjU5MzYxNjg3ZmI3MjQyMzg4NmQ1NDgxMzMxMzQyNWVlIiwiQUlLIjoiMTcxMmRjZjgzNDc0NDcxNjhiMWI0N2ZiNWMwMGJjMmEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/03/2018", "checkOut": "07/03/2018", "lowestPrice": "US$129", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78902541":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,201)Write a Review
Filter reviews
1,249 results
Traveller rating
340
345
232
180
152
Traveller type
Time of year
LanguageEnglish
More languages
340
345
232
180
152
Show reviews that mention
All reviewsinfinity poollagoon viewlobby barsmall resorthotel strippool sidebeautiful beachbeach areaspring breakalfredobelairoceanvalentinwaiterangelbenitojacuzzi
FilterEnglish
Updating list...
1 - 5 of 1,249 reviews
Reviewed yesterday

The view from my ocean view unit was spectacular! However; the air conditioner did not work even after 2 attempts of fixing it, no dead bolt on door to my room, lights didn't work, refrigerator did not work and was replaced by one that didn't...More

Thank emerald2605
Reviewed yesterday

Just the worst hotel I’ve ever stayed in. The gym ceiling had a leak. The couch and railing in room was dirty. Complimentary breakfast was stale. And front desk was no help at all. Would not return back

Review collected in partnership with this hotel
Thank desiluvs87
A TripAdvisor Member
11
Reviewed 2 days ago

Evening staff from Thursday to Monday was very rude. I did not have hot water and the bathroom ceiling was leaking. They did not answer the phone so I had to go downstairs every time I wanted to report an issue.

Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
Reviewed 3 days ago

Staff are amazing, AC did not work well and 3/5 days took cold showers. Pool and beach area are Amazing!!. I give it 4 out of 5, because I went to Cancun for Sun and relaxation not to stay in the room the whole time.

Review collected in partnership with this hotel
Thank kimkeck4
Reviewed 4 days ago

My stay at the Bel-Air was nice. The resort is very retro looking and I found that to be pretty cool. All of the resorts staff were very kind and helpful. The food was very fresh and extremely tasty. This is a great resort for...More

Review collected in partnership with this hotel
Thank cbonfield
View more reviews
PreviousNext
123456250
About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$98 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$98 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Dining (180)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Billie B
29 January 2018|
Answer
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
travelprysez
27 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Mike S
1 January 2018|
AnswerShow all 3 answers
Response from GerenciaBa_Gral | Property representative |
Dear Mike S, We are now officially done with the renovation work but we do however have a couple details to be fixed around the building but nothing that will disturb your stay. If you have any more questions please feel... More
0
Votes
Google Translation
PreviousNext
12345634
Room Tips
"ocean view or you get to look at the garbage bins and parking lot even though they call this a lagoon view!"
Read review
"choose an ocean view, it's spetacular!"
Read review
"Ocean view is amazing. Anything from the second floor seems to have a balcony, pick that!"
Read review
"Check to see if resort allows for non all inclusive guests"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing