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Bel Air Collection Resort & Spa Cancun

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Traveller (2214)
Pool & Beach (565)
Room & Suite (493)
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Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“pool bar”(82 reviews)
“lagoon view”(42 reviews)
“small resort”(13 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (3,427)
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All reviewspool barlagoon viewsmall resorthotel stripbeach areamexican foodpool sidebeautiful beachalfredorecommend this resortocean frontspring breakvacationangelbenitojacuzzibartender
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1 - 5 of 1,327 reviews
Reviewed today

We very much enjoyed our time in Cancun. This was our first time in Cancun. We do think it is time to upgrade the facility. The staff worked hard, the food was very good, and we simply had fun. We will come again but not...More

Review collected in partnership with this hotel
Thank JohnClay1
Hotel's Favourite
Reviewed 8 November 2017 via mobile

We love the place, very excellent spa services, so relaxing 😌 I even felt at sleep 😴. Ask for Mayra or Sara for wonderful massage 💆🏼. Awesome hotel!! Food was great and people are very friendly. We will sure come back and visit again.More

2  Thank Liliana1224
Response from GerenciaBa_Gral, General Manager at Bel Air Collection Resort & Spa CancunResponded 8 December 2017

Dear Guest, Thank you for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciated to improve our areas of opportunity. We are glad to know that you spent...More

Reviewed 2 days ago

The service was really great. The location is wonderful, and you will have a great experience with the staff. The room had some problems--colder water and a broken door. Although, they did upgrade us at a really inexpensive rate. I would say even if the...More

Review collected in partnership with this hotel
Thank ekruczynska
Reviewed 2 days ago

This is our second stay here. We decided to comeback based in:Price, Location and costumer service. The Staff here is wonderful! Miguel the bellboy is always smiling and ready to help! Alejandro in the Japanese restaurant was super patient and attentive. Angel, Imer, Efraen, y...More

Thank Bee P
Reviewed 5 days ago

Took my lady here for her bday...:Lights didn't work, safe was broke and phone didn't work. Lights and safe were fixed but phone was out entire trip. Missed 2 pickups due to phone not working. Food was not the greatest but wait staff were pleasant...More

Review collected in partnership with this hotel
Thank chollandnj
Response from GERENCIA G, Gerente at Bel Air Collection Resort & Spa CancunResponded yesterday

Dear Guest. First of all, I would like to thank you for choosing Bel Air Collection Resort & Spa Cancun, as the preferred option to spend your recent holidays as well as, by letting us know about your inquietudes. We attach a great value to...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$89 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$89 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (2214)
Pool & Beach (565)
Room & Suite (493)
Dining (198)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Miahp06
March 17, 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
No there is not. Super shuttle is a good one there. We have used it many times with no issues!
0
Votes
Billie B
January 29, 2018|
AnswerShow all 2 answers
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
travelprysez
January 27, 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Room Tips
"6 floor is my favorite. Ocean view get the sun rise, lagoon view gets the sunset"
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"Try to get a beach view room because the other views are facing the busy street"
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"Choose Ocean view and top floor. Ceilings are cathedral."
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"Quiet, peaceful, great service,cheap"
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