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2018-01-28 2018-01-29
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    Bel Air Collection Resort & Spa Cancun

    Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
    011 52 33 4160 0840
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    2018-01-28 2018-01-29
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    US$282
    US$124
    SAVE US$158
    US$282
    US$140
    Traveller (2039)
    Pool & Beach (536)
    Room & Suite (429)
    Overview
    • Excellent36%
    • Very good27%
    • Average17%
    • Poor11%
    • Terrible9%
    Travellers talk about
    “infinity pool” (67 reviews)
    “lagoon view” (39 reviews)
    “lobby bar” (50 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (3,098)
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    1 - 5 of 1,208 reviews

    Reviewed 2 days ago

    Looking to come back soon and bring my parents. I like the proximity of restaurant, pool and beach!!! I actually enjoyed relaxing at the poolside and on the room terrace. Great ocean and pool view from room. Excellent clean service!

    Review collected in partnership with this hotel
    Thank Nancy A
    Reviewed 2 days ago

    This location was perfect for our adults only vacation. It was the perfect place to relax, enjoy the pool and the beach, but also a perfect location to get to excursions or to the downtown scene quickly. Staff was excellent, able and willing to help...More

    Review collected in partnership with this hotel
    Thank young413
    Reviewed 2 days ago

    The purpose of our visit was to be able to completely relax and celebrate 20 years of marriage together. This was the perfect place for it. The pool, the beach, and the relaxed atmosphere was wonderful. I highly recommend taking an ocean view room. Falling...More

    Review collected in partnership with this hotel
    Thank 330tessap
    Reviewed 4 days ago

    Front desk guy helped fix the mistake with our room promptly but besides that, everyone else didn't care much for our comfort. Customer Service doesn't exist here. Once we were moved to a new room (moved because we initially asked for a room with a...More

    Review collected in partnership with this hotel
    Thank Iizii22
    Response from GerenciaBa_Gral, General Manager at Bel Air Collection Resort & Spa CancunResponded yesterday

    Dear Guest, First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We would like to apologize...More

    Reviewed 5 days ago via mobile

    They say you get what you pay for it was price friendly so you tend to jump all over it. Their is not hot water there’s a lot of rust everywhere I don’t think they do a good job with the upkeep. My major issue...More

    Thank T-Rae B
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$97 - US$218 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #52 Spa Hotel in Cancun
    • #52 Top resorts Hotel in Cancun
    • #62 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 155
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Agoda, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Bel Air Collection Resort & Spa Cancun Hotel Cancun ,
    • Bel Air Collection Resort And Spa Cancun ,
    • Bel Air Collection Hotel Cancun ,
    • Bel Air Cancun ,
    • Bel Air Collection Cancun
    Add Photo Photos
    Traveller (2039)
    Pool & Beach (536)
    Room & Suite (429)
    Dining (176)
    Hotel & Grounds (1101)
    Bathroom (40)
    Family and Play Areas (18)
    Business Centre & Event Rooms (4)
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    Ask a question
    Questions & Answers
    Mike S
    1 January 2018|
    AnswerShow all 2 answers
    Response from GerenciaBa_Gral | Property representative |
    Dear Mike S, We are now officially done with the renovation work but we do however have a couple details to be fixed around the building but nothing that will disturb your stay. If you have any more questions please feel... More
    0
    Votes
    Google Translation
    brennanj6
    2 July 2017|
    Answer
    Response from Sandindiana |
    when you look up Bel air collections on trip advisor in the reviews scroll down under hotel descriptions and their is phone number and email inquiries .click on email .
    0
    Votes
    mildredkilmer
    15 June 2017|
    Answer
    Response from Cindy L | Reviewed this property |
    Yes All Big hotels Do
    0
    Votes
    Room Tips
    "upper-level, oceanview"
    Read review
    "with lagoon view you can hear the cars if you keep your balcony open."
    Read review
    "Choose some place different, you will be disappointed in this property."
    Read review
    "I did not see any good rooms--either safety or the smell was a problem in all 3 of our rooms."
    Read review
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