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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
Bel Air Collection Resort & Spa Cancun
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2,507 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Resort & Spa Cancun
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Showing 1,091: English reviews
Minneapolis, Minnesota
Reviewed 7 December 2012

Did an all-inclusive for this hotel and was very excited when I booked it as it apparently had a great looking pool, multiple 4 star restaurants to eat at, a gorgeous atrium/courtyard, many excursions to choose from, etc. What we found was: -A fantastic 4th floor balcony view of a gorgeous pool overlooking the beach; however, the hot tub/jacuzzi at...

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Helpful?
12Thank Jerry W
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity. Our main goal is continuous improvement and comments like yours help us to make this possible, we are working hard on these areas of opportunity that you mention and hope to...

Bonn, Germany
Reviewed 5 December 2012

This hotel was disappointing, or maybe I was expecting something different. Starting for the building itself, that is quite old and not well maintained and it needs a serious reform. I went to Cancun in two occasions before, and this hotel is at the end of the list. The different restaurants served repetitive food and after a few days you...

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Helpful?
3Thank GiseGf2
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest, it’s a shame you...

New York
Reviewed 1 December 2012

I stayed here over Thanksgiving weekend 2012. I chose this hotel because it was very cheap ($480 for 5 nights) plus it had a 4 star review on Trip Advisor. I would not recommend it and I especially would not recommend doing an all-inclusive here. Here are some bullet points about the place * the toilets barely flush--like not everything...

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12Thank DinaKNewYork
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all receive my deepest apologies for not covering your expectations, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive it in Bel Air Cancun. If there is anything I can do please do not hesitate to contact me, I...

Seattle, Washington
Reviewed 28 November 2012

My wife and I stayed at the Bel Air Cancun in late October, and we had a good experience. We wanted to be away from the busle and noise of the hotel zone, but still have the excitement withing reach, and that's exactly what we got! It's an easy (and cheap) busride to the top of the hotel zone or...

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Helpful?
1Thank clarkme21
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Best Regards Lic. Andrea Bosio General Manager

London, United Kingdom
Reviewed 27 November 2012

Staying here for 4 nts . All inclusive . The Hotel is of good standard. Good Vaule for Money I am on Holiday and wanted to relax and not buy the place Most of the hotels in Cancun are the size of a small village and didn’t seem appealing and the Bel Air was good for this reason The Room...

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3Thank LeeSW6
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your...

Ely, IA
Reviewed 24 November 2012

My wife and I recently stayed at the Bel-Air for nearly a week during our Thanksgiving break. A lot of reviews are mixed, but overall, we found it to be a very nice experience. A lot of reviews mention the all-inclusive meal option. Simply put, the same staff serves three different menus, served at different parts of the day. We...

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Helpful?
3Thank citizenjess
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, please accept my apologies if you had any...

Reviewed 20 November 2012 via mobile

The pictures look better than in reality. Unfortunately this place has seen better times. But always remember: You get what you pay for... And for that stay it was ok. I would not recommend to stay here with the 'all inclusive' opportunity and not longer than 2 days! For a layover it is fine. Because you have a nice pool,...

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Helpful?
2Thank ZH8050
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not meet your expectations. I'd also say that our main goal is continuous improvement, and thanks to comments like yours that can make possible. I hope to give us the opportunity to receive it again and...

Zurich, Switzerland
Reviewed 20 November 2012 via mobile

Stayed here for 2 nights after arriving in cancun. The hotel is close to the airport at the end of the hotel zone. The building needs some repainting and the whole hotel makes a sad impression, even with the great pool and the beach. The rooms are little sound-proof, so you can hear the music from the lobby until late...

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Helpful?
1Thank paranoid74
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all Thank you very much for sharing your experience, to Bel Air Collection Resort & Spa staff. Comments like yours are helpful to identify our areas of opportunity. Your comments and suggestions are taken into account and are the benchmark for better service. If there is anything I can do please do not hesitate to contact...

Reviewed 14 November 2012

My wife and I have just gotten back from through Bel Air Collections in Cancun. While I was excited to visit Mexico I had no idea for the experience that I would have. From the moment that Edwardo checked us in and eagerly answered all our questions I knew we had found someplace special. The view from our room was...

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Helpful?
2Thank saluki08
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Thanks for your recommendations and we will be...

Bethesda, Maryland
Reviewed 7 November 2012

Let's be realistic. People stay here because the price is right. It is a small hotel that has a small hotel mentality. Stop expecting it to be a Hilton. We all have hit bumps in travel or travel hotels that don't measure up. This place has a pool that is clean and not huge at all. Chairs are clean and...

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3Thank Chava143
EliasBelAirCancun, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear:Chava 143 First of all receive my deepest apologies for not covering your expectations,, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive it in Bel Air Cancun. If there is anything I can do please do not hesitate to contact me, I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $118 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Orbitz, Despegar.com and Priceline so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#52 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view only!”
  • so-called lagoon view
  • so-called lagoon view
 of 5 bubbles tamilatam, 15 Mar 2017 | Read review
“Old building that needs several repairs, updating the building and getting new staff and management.....”
 of 5 bubbles tonyap538, 14 Mar 2017 | Read review
“Had an ocean view room with a balcony and it was beautiful”
 of 5 bubbles rhonda048, 3 Mar 2017 | Read review
“not many lagoon view rooms, just ask for an upgrade”
 of 5 bubbles BozenaK964, 28 Feb 2017 | Read review
“Ocean view room is amazing! but if you want to save money, lagoon view is also nice, and the beach is a 30 second walk away!”
 of 5 bubbles MandiRandi-13, 26 Feb 2017 | Read review
5 of 5