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Bel Air Collection Resort & Spa Cancun

3,217 reviews
#75 of 177 Hotels in Cancun
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Traveller (2074)
Pool & Beach (552)
Room & Suite (478)
Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“infinity pool”(67 reviews)
“lagoon view”(40 reviews)
“lobby bar”(50 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Rooms
Mar. 12Mar. 13
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,217)Write a Review
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All reviewsinfinity poollagoon viewlobby barsmall resorthotel strippool sidebeautiful beachbeach areaspring breakalfredobelairoceanvalentinwaiterangelbenitojacuzzi
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761 - 765 of 1,261 reviews
Reviewed 17 August 2014

Hotel staffs are very friendly and polite and I love the white curtains free flowing in the lobby. It looks so romantic. Free complimentary wedding if you book 10 rooms. I particularly love the swimming pool facing the sea. My husband had a problem with...More

1  Thank Becky C
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 21 August 2014

Dear Guest. Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will...More

Reviewed 17 August 2014

My sister booked the all-inclusive package for her and her boyfriend and a package for my boyfriend and me. I didn't help with any of the planning since I was in the middle of studying for finals. Once I finished the semester, I began to...More

2  Thank Nina R
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 21 August 2014

Dear guest. Let me express my sincere thanks for sharing with us your generous review of our work and our services. There is nothing like knowing that our customers had a wonderful and memorable stay during your stay with us. Thank you for your review...More

Reviewed 7 August 2014

My wife and I spent 5 days here for our 15th year anniversary. We didn't have a large agenda (site seeing wise) I snorkeled the reef just south of the hotel (which was soooo Fun!) and she sat by the pool and read. This hotel...More

Thank Travis H
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 20 August 2014

Dear Guest, Thank you for your kind review and recognition of our effort, which is a great inspiration to us in our work. I truly hope that memories of this vacation will bring you back to Bel Air Collection Resort & Spa Cancun soon. Kind...More

Reviewed 4 August 2014

We stayed in this hotel for a week at the end of July and we had so many problems it's unbelievable! There is no reception area and when you arrive at the hotel you don't know where to go and who to speak to. When...More

11  Thank Cilla D
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 20 August 2014

Dear Guest, First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not meet your expectations. But hopefully in the future give us the opportunity to change the bad image that you have...More

Reviewed 4 August 2014

So many issues so let's start at the beginning. Stayed here from July 21-July 26 my boyfriend and I were celebrating our birthdays. We had the all inclusive package. 1. CHECK IN They "lost" my reservation. I had a hard copy and digital copy of...More

2  Thank Mz724
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 20 August 2014

Dear Guest, Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity. I am very sorry that your experience was not as expected and you got sick. Our...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$98 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#51 Spa Hotel in Cancun
#52 Top resorts Hotel in Cancun
#60 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$98 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#51 Spa Hotel in Cancun
#52 Top resorts Hotel in Cancun
#60 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (2074)
Pool & Beach (552)
Room & Suite (478)
Dining (180)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Billie B
29 January 2018|
Answer
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
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Google Translation
travelprysez
27 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Mike S
1 January 2018|
AnswerShow all 3 answers
Response from GerenciaBa_Gral | Property representative |
Dear Mike S, We are now officially done with the renovation work but we do however have a couple details to be fixed around the building but nothing that will disturb your stay. If you have any more questions please feel... More
0
Votes
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Room Tips
"6th floor with Ocean View is great."
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"rooms on the lagoon side are much quieter in the mornings."
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"ocean view or you get to look at the garbage bins and parking lot even though they call this a lagoon view!"
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"choose an ocean view, it's spetacular!"
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