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Holiday Inn Cancun Arenas

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Traveller (720)
Room & Suite (233)
Pool & Beach (192)
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Overview
  • Excellent18%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible15%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Cancun Arenas
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Cancun Arenas
Special Offer: Book Direct and Save
Hotel deals
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Reviews (959)
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1 - 5 of 371 reviews
Reviewed 3 days ago

Not sure why the hotel gets such bad reviews... The room was large enough, with a beautiful view, always clean, comfy bed, nice shower and amenities, great air con. Pleasant and helpful staff. A small fridge would be really nice!

Thank ykrbr
Reviewed 4 days ago via mobile

Horrible hotel. I never expected such a rundown facility. I have stayed at another hotels from this hotel chain and they were excellent. The room is old and unkept, very humid tons of mosquitos, bathroom doesn't look clean and super old. Wifi is crappy, poor...More

1  Thank 351xochitlp
Reviewed 5 days ago

The photos shown on the webpage are a complete lie. When you arrive at the hotel the first impression you get is you already lost your money and you were deceived. I can not believe how they can promise a good service and a good...More

Thank Laura Juliana P
Reviewed 1 week ago

I don´t know if they have "customer service" in their minds at all. Unfortunately, we chose this hotel as the venue for our event. This was a business trip where we had to handle the entire event as we could, since they never helped us...More

Thank Angela M
Reviewed 4 weeks ago via mobile

Location and facilities of hotel are great, and the help desk/reception were also great. Food service was exceedingly long and our rooms were not made up once during our entire stay as it was 4pm-5pm when they were ready to make up our rooms but...More

Thank Megan C
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 2 weeks ago

Dear Megan C, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS. I am pleased to see that you found the level of service from our staff to be satisfactory. We aim...More

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About
Amenities
Top amenities
Beachfront
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$112 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#75 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$112 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#75 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (720)
Room & Suite (233)
Pool & Beach (192)
Dining (113)
Amenities (37)
Business Centre & Event Rooms (26)
Family and Play Areas (23)
Questions & Answers
Ask a question
Haley C
January 4, 2018|
AnswerShow all 2 answers
Response from Maximina L |
Open 8 pm.
0
Votes
Lala2580
April 29, 2017|
AnswerShow all 2 answers
Response from Lubiere | Reviewed this property |
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
1
Vote
philip780
March 6, 2017|
AnswerShow all 3 answers
Response from yisus1 | Property representative |
Dear Philip780, The hotel provide the pool towel Service for been used in hotel´s pools and beach. Regards,
1
Vote
Google Translation
Room Tips
"please don't choose this hotel ever!"
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"go to another hotel"
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"From the mid-range, fair price."
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"Ask to get a room at the top floor Oceanside even if it's double beds instead of a King."
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