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Not sure why the hotel gets such bad reviews... The room was large enough, with a beautiful view, always clean, comfy bed, nice shower and amenities, great air con. Pleasant and helpful staff.
A small fridge would be really nice!
Horrible hotel. I never expected such a rundown facility. I have stayed at another hotels from this hotel chain and they were excellent. The room is old and unkept, very humid tons of mosquitos, bathroom doesn't look clean and super old. Wifi is crappy, poor...More
The photos shown on the webpage are a complete lie.
When you arrive at the hotel the first impression you get is you already lost your money and you were deceived. I can not believe how they can promise a good service and a good...More
I don´t know if they have "customer service" in their minds at all. Unfortunately, we chose this hotel as the venue for our event. This was a business trip where we had to handle the entire event as we could, since they never helped us...More
Location and facilities of hotel are great, and the help desk/reception were also great. Food service was exceedingly long and our rooms were not made up once during our entire stay as it was 4pm-5pm when they were ready to make up our rooms but...More
Thank Megan C
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 2 weeks ago
Dear Megan C,
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS.
I am pleased to see that you found the level of service from our staff to be satisfactory. We aim...More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot of it is cleared each day, and if you wear old shoes or aquatic shoes, do go further out , where it gets deeper...the water is actually quite clean...the service was excellent (margarita was mostly good)...as for food, just take the bus or taxi and explore cancun...if you got the all inclusive, the food is OK , but nothing special...do go out...