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Holiday Inn Cancun Arenas

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839 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cancun Arenas
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Showing 347: English reviews
Indonesia
Reviewed 18 July 2016

After so many Holiday Inn hotels I've ever stayed, this is rated as the worst HI. Price isn't cheap, more than USD 100/night but the room is old, smelly and slippery. The bathroom is very small and odd look with toilet flush is clogged. Breakfast is fine and beach is ok. One thing that makes me upset is the IHG...

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Helpful?
1Thank ucartech
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear ucartech, Thank you for being our guest and for taking the time to share your comments. I am genuinely sorry to learn of your issue with the room condition and pricing. I do regret any frustration that this has caused. I greatly appreciate you sharing your feedback as it gives us the opportunity to further understand what we can...

Reviewed 10 July 2016

Our flight home was cancelled and American Airlines put us here for the night. You can tell the place was nice at one point but has not been kept up. Images on trip advisor must've been taken years ago. Walls needed reprinting, titles missing from the floors, an odd musty smell throughout the hallways and rooms. Pillows/sheets were old and...

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Helpful?
1Thank Ashley N
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Ashley N, Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your sharing your experience online. We sincerely apologize if the condition of the property particularly the room and amenities fell below your expectations. Your feedback is of great importance to us and allows us to monitor and improve the...

Florida
Reviewed 17 June 2016 via mobile

This hotel is no where near the hotel zone. You have to take the bus/taxi to get to attractions. The hotel could not supply me with washcloths. Seriously? We had a total of three guest in one room and when we arrived there was one towel in the room, I had to ask for more. The drain in the shower...

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Helpful?
1Thank mathewsl16
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear mathewsl16, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. I am very sorry that you encountered numerous problems during your stay. Your comments about the inadequate supply of...

Winnipeg, Canada
Reviewed 8 June 2016

I only stayed 2 days at this hotel but want to say that the hotel manager is one of the most helpful and honest hotel managers I've come across. His name was Alberto Cunningham. There has been a mistake with my charge from this hotel and I could not find my receipt. Mastercard told me it was probably a scam...

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Helpful?
1Thank Gisele H
Reviewed 7 June 2016

The employees were so nice, considerant and helpful. Leonardo who was our bell boy offered his assitance if we ever needed somethinz, there were many times he would go out of his way to assist us. We had left our cc at an ATM machine but Heriberto who was at the front desk was so considerant with us and we...

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Helpful?
Thank Mayra R
London, United Kingdom
Reviewed 7 June 2016

Hotel was as expected big The people at the reception were nice. Rooms are quiet big and clean. On the top floor we had a balcony with a nice view. The bathroom is small though and the towels in the room were very, very old. Also they did provide a tiny soap, which was definitely to little. The bed was...

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Helpful?
Thank Marlena S
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Marlena A, Thank you for your recent stay and for taking the time to write a review. While we are pleased to read that you liked the bed, the size and cleanliness of the room, it is regrettable that the condition of the towels and soap was not to your liking. Please accept our sincere apologies for the inconvenience...

Lexington,Ky
Reviewed 24 May 2016

No good experience in these hotel very poor quality , the Towells are very old,lobby need more air condition, the pillows are to old , will be good to have shuttle to the airport and include continental breakfast

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Helpful?
1Thank EdgarLexington_Ky
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear EdgarLexington_Ky, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with our towels, air conditioning, and pillows among the others. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments...

Rockford, Illinois
Reviewed 21 May 2016

I have to say I wasn't looking forward to this vacation after seeing the pictures and the reviews on the internet. I was pleasantly surprised when we made it to the hotel. It really was beautiful. When we first checked in, the language barrier was terrible. We had our daughter and her friend with us so we requested 2 rooms,...

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Helpful?
2Thank marleenicki00
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear marleenicki00, Thank you for your comments concerning your recent stay at Holiday Inn Cancun Arenas. We're happy to hear that you were impressed by the room and the facilities. On the other hand, we take your remarks seriously and apologize for the inconvenience you experienced with our front desk service. Please know that your comments have been forwarded to...

nashville
Reviewed 19 May 2016

This was a pretty good property. If you are looking for this to be an American Holiday Inn, this is not going to be the same. While the property is an older property, it is conveniently located at the beginning of the hotel zone in a safe area. There is a bus stop right outside that is super cheap to...

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Helpful?
4Thank Will K
Wausau, Wisconsin
Reviewed 14 May 2016 via mobile

We needed to stay one night before our all-inclusive resort had availability. We were very excited about this place because of the price (w/voucher it was <$100). We had an ocean view room on the top floor. There are plenty of kids and families, but we knew that coming in so it wasn't an issue. We spent the day over...

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Helpful?
Thank DaleVC54401
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear DaleVC54401, Thank you for taking the time to to write your review. It is my pleasure to hear that you were satisfied with your hotel stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Your positive feedback about the features amenities, nice rooms and excellent...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 

Additional Information about Holiday Inn Cancun Arenas

Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $158 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#68 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cancun Arenas staff and other travellers.
18 questions
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Questions? Get answers from Holiday Inn Cancun Arenas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go down the street to another hotel”
 of 5 bubbles Sktpat, 15 Mar 2017 | Read review
“If you can choose 3rd or 4rth floor with ocean view. Is very nice.”
 of 5 bubbles uhim64, 17 Jan 2017 | Read review
“Balcony rooms offer great views of the ocean.”
  • Balcony from room
 of 5 bubbles E6054FJscottm, 4 Jan 2017 | Read review
“Sea view is great, be sure to ask for it”
 of 5 bubbles Bruno_Martinez, 3 Dec 2016 | Read review
“Great value”
 of 5 bubbles Z3797BLannaj, 16 Nov 2016 | Read review
5 of 5