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You'd think a Holiday Inn would at least have drinkable water in the room - like every other chain hotel on this tourist strip. You'd be wrong. We also struggled to find staffers who understood or spoke English. I was shocked. The room was basic,...More
1 Thank Sktpat
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 30 March 2017
Thank you for your recent stay with us and reviewing our property. Please accept our sincerest apology for the unexpected experience you had with the room you received and the service you had. We also apologize you were not satisfied with the facilities...More
We had a room overlooking the pool and an angular view of the ocean. This resort has of average size and beach access is not much. I guess every room has a balcony. That is very convenient to dry clothes. They try to maintain it...More
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 18 March 2017
Thank you for leaving a candid review about our hotel on TripAdvisor and for being our guest. I am happy to know the bedding and hotel activities you encountered surpassed your expectation. I also appreciate the kind remarks regarding the proximity of our...More
We had read some bad reviews, but decided to try it anyway because it was a Holiday Inn. Big Mistake.
. Let me say though that it appears that they cater to the locals, everything was in Spanish. All signs, music, menus. .
Thank Kirby J
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 22 February 2017
Hi Kirby J,
Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the bathroom, bed sheets, and restaurant just to name a few. I would like to follow up on this situation...More
Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served).
Facilities are OK, and I mean only an OK.
Employees are neither interested nor pressed to go above your expectations
Ah! And don't...More
Thank Bruno M
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 4 February 2017
Hello Bruno M,
Thank you for choosing the Holiday Inn Cancun Arenas, Mexico and posting a review and rating your stay.
I would like to apologize if your stay was less than satisfactory and that your expectations were not met. I would want to know...More
The hotel is above average general Holiday Inn hotels but below average resorts in its class. The buffet is quite poor for an all inclusive in Mexico, but at the end could find decent choices to eat. I tried 2 of their a la carte...More
1 Thank uhim64
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 3 February 2017
Thank you for your feedback regarding your stay at Holiday Inn Cancun Arenas. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that...More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot of it is cleared each day, and if you wear old shoes or aquatic shoes, do go further out , where it gets deeper...the water is actually quite clean...the service was excellent (margarita was mostly good)...as for food, just take the bus or taxi and explore cancun...if you got the all inclusive, the food is OK , but nothing special...do go out...