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Seadust Cancun Family Resort

Traveller (1482)
360
Panoramas (14)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
This all-inclusive luxury resort is located by the sea, just 15 minutes away from Cancun’s airport, 5 minutes from the most important entertainment area and 20 minutes from downtown. The modern and refined rooms, have a tropical decoration, air conditioning, ceiling fans, Smart TV's and Free Wi Fi all over the resort,balconies with either ocean view or lagoon view. The rooms in Club category include welcome amenities, minibar and jacuzzi inside the room; while the Suites have a jacuzzi on the terrace. On the other hand, the Family rooms are spacious and have a bunk bed with sliding bed located in an independent space next to the main bedroom. The hotel offers 24 consumption centers, water park, 3 outdoor swimming pools, beach access, gym, sauna, steam room, kids club, zip-line and climbing wall for children, mini golf , Karaoke Bar, Fun Casino, theater and Spa. The resort offers special areas for business meetings, special events, congresses, conventions and weddings.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Suites
Good to know
HOTEL STYLE
Value
Bay View
HOTEL CLASS
Hotel links
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2,726Reviews
1,949Photos
772Q+A
63Room tips
Traveller rating
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Popular mentions
Just returned from a one week stay with our family. The staff at kids club were great (Lina, Bety, Sofia, Sugely, Nicy, Andy, Emma, Grey, Abby) They should add some comfy seating for parents who can't or won't leave their kids so that it's at least enjoyable for parents too.
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Response from Seadust_Cancun, Social Media at Seadust Cancun Family Resort
Responded yesterday
First of all, we thank you for choosing Seadust Cancun Family Resort for you recent visit to Cancun. It is really disappointing for us, to know from your comments that you did not have a good experience, as you mentioned all the inconveniences you encountered since your arrival, for which we sincerely apologize, as all this is not an indicative of our high standards of quality and service. We understand that this was not an ideal experience, reason why, we would like to have one more chance to regain your confidence with a new visit in a near future. We are currently working in a lot of areas in the hotel, allowing us to improve the level of quality in all our facilities, food offerings and services, all what we will like to share with you real soon. We appreciate your kind words to all of our hard working personnel, who are the strongest part of our hotel operations. Thank you for you valuable feedback and again our sincerest apologize.
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Hotel's Favourite
We are here in Cancun at the Seadust Family Resort for a week. The customer service has been excellent, the staff has been very accommodating and friendly, the drinks flow, the pools are cool the hot tubs are very nice. Everything is very clean. The beach is just a short stroll
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Response from Seadust_Cancun, Community Manager at Seadust Cancun Family Resort
Responded May 7, 2018
Dear Charlie Welcome home in paradise! Thank you for choosing us a final destination to enjoy your vacations in Cancun. We are so happy to learn that your stay is being so wonderful and you have found the facilities and gastronomic offer so wide and delicious. Keep enjoying of this amazing paradise. Best regards
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Our stay here was great. Staff is very friendly helped out whenever we needed anything. There are places for the kids to play and have fun and even babysit. I would definitely be coming back and would recommend others to come as well.
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Response from Seadust_Cancun, Social Media at Seadust Cancun Family Resort
Responded 2 days ago
Thank you for your kind feedback after your recent stay at Seadust Cancún Family Resort. We are delighted to read that our team is doing a good job and we hope to have you with us soon again!
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This resort is not a 4 star. Best thing about this place is the kids club the staff there were great with kids and keeping them entertained. The ladies in the kids and baby club, to the staff at the mini golf and zip line super friendly with kids. Restaurants are nothing
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Response from Seadust_Cancun, Social Media at Seadust Cancun Family Resort
Responded 2 days ago
Thank you for sharing your feedback with us. We’re glad to know you enjoyed the Kids Club and the pool. Sorry for all the inconveniences with the towels and food, we’ll be sure to follow up on your commentaries. We understand that this was not an ideal experience, reason why, we would like to have one more chance to regain your confidence with a new visit in a near future. We are currently working in a lot of areas in the hotel, allowing us to improve the level of quality in all our facilities, food offerings and services, all what we will like to share with you real soon.
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The beach and pool were very good. Samauri restaurants food was good and the bartenders (Cesar) was excellent. The bell boys were also very helpful and the onsite doctor was very knowledgeable. I’d tell ppl about my stay.
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Response from Seadust_Cancun, Social Media at Seadust Cancun Family Resort
Responded 2 days ago
Thank you for choosing Seadust Cancún Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We hope to have you with us soon again!
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Cruceros desfilando
Salida del sol
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12345635
Is there room service? Is it included and also is it 24 hours?
Greetings, yes, we have room service 24 hours, this is part of the "all inclusive".
0 votes
Greetings, yes, we will be broadcasting the Super Bowl live, we have TV's in all our facilities except the beach and pool. If you want a giant screen, you can visit the Sport Bar Touchdown where you can enjoy the transmission.
0 votes
Greetings, we have cribs subject to availability, during your check-in you can request it, this has no extra charge.
0 votes
Greetings, yes, we have vow renewal ceremonies, if you want more information about it, you can visit our website.
0 votes
Greetings, with these features we only have the Family Suites.
0 votes
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123456155
"elevators are usually busy, and may need waiting a bit, so taking low floor will be good for using the steps."
"Our Partial View room had a very fine view of the ocean."
"Odd numbers, as low as possible (elevators kind of slow)"
"Stayed at ocean view room, it has a huge balcony with jacuzzi"
"We stayed in a standard room with 3 bunk beds (not comfortable for adults at all) and a King Bed that was very good."
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12345613
PRICE RANGE
US$170 - US$431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
great parnassus hotel cancungreat parnassus resort cancungreat parnassus resort spa cancunparnassus cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
505
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