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Great Parnassus Family Resort

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Great Parnassus Family Resort
Great Parnassus Family Resort
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4,885 Reviews from our TripAdvisor Community

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There are newer reviews for Great Parnassus Family Resort
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Showing 3,194: English reviews
New York
Reviewed 3 weeks ago

I was very concerned about the reports of roaches. We did not see a roach anywhere. This was our second visit to the Great Parnassus. There have been some changes for the better. We liked it last year and we liked it even more this year. There is free wi-fi in the lobby. There are also outlets in the seats...

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Helpful?
1Thank tanyc
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you very much for this detailed and wonderful review, we have no doubt that it will be of great help for many travelers while making their decision to visit Great Parnassus Family Resort. We are delighted to hear that you thoroughly enjoyed your experience with us, as our number one priority is to make every guest experience...

Mississauga, Canada
Reviewed 3 weeks ago via mobile

My boyfriend booked this all inclusive trip as a birthday gift for me. I didn't know what to expect but from the time we checked in until we checked out, everything was amazing! Upon arrival of course we were met with about 3 bellboys and a glass of pineapple juice. All the staff there were so happy to help tourists...

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3Thank abena2016
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Dear guest, Accept our sincere appreciation for the kind comments you have shared with the TripAdvisor Community. We’re very happy to know that we were able to exceed your expectations and that you were pleasantly surprised by the warmth and quality of the service we offer. Thank you very much for you loyalty and wonderful comments, please believe...

sao paulo, brazil
Reviewed 3 weeks ago

Stayed there since our convention was at the nearby Iberostar hotel. This is a tourist trap. Terrible front office, absolutely useless concierge. Unclean room and corridors. Terrible wi-fi. With so many options in Cancun, there is no reason to stay there.

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Helpful?
2Thank acukiert
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are sorry to hear that we did not meet your expectations during your stay with us. It’s a surprise for us to read such a bad review as this is not the quality and service that characterizes us. Thank you for sharing you feedback with us, we’ll be sure to follow up on your commentaries. Please accept...

Gravette
Reviewed 3 weeks ago

My husband and I booked a last minute all-inclusive vacation deal from Vacation Express (flight included) for a really good deal! We were skeptical of the resort due to some of the negative reviews but were quickly impressed with it. The transportation from the airport to the resort was on time and friendly. We checked in immediately upon arriving and...

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Helpful?
2Thank marcush705
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Great Parnassus Family Resort and for taking the time to share your wonderful and sincere comments on TripAdvisor. We really appreciate your feedback, and we’ll be sure to follow up on your commentaries. We sincerely look forward to welcome you...

Kalamazoo,Mi
Reviewed 4 weeks ago via mobile

My daughter-16 and I just returned home after 8 days at this resort. The staff has become our vacation family. We have so many to give A+ reviews to. Sergio, the bartender.. he's a great guy! Guillermo from the Adult bar, he's so funny! Patricio from the entertainment staff is such a nice guy, and really gets the crowd involved...

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Helpful?
1Thank Sun&FunLynn
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you very much for you loyalty and wonderful comments, we’ll be sure to share your comments with Sergio, Guillermo, Patricio, Efraín, Eulogio and Jose; comments like yours are a source of great motivation. Please believe that the most flattering compliment a guest can pay us is honoring with their return. We are looking forward to welcome you...

Atlanta, Georgia
Reviewed 4 weeks ago

this hotel was great. I was worried because of some of the reviews, but some people are never satisfied. my spouse and I were there oct 25 thru nov 1. my spouse is in a wheelchair, this caused no problem. the room view was awesome, you could see the ocean and lagoon. the room was a disabled room, and was...

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Thank shayne s
Glasgow, United Kingdom
Reviewed 4 weeks ago

This was our second visit to the Great Parnassus, the first time was 2.5 years ago and we were more than happy to return. The check in was very quick and simple which I was glad about as we had been travelling for over 12 hours. We were taken to our room on the 7th floor directly between the Lagoon...

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1Thank kimberley5254
Clio, Michigan
Reviewed 4 weeks ago via mobile

was a great place for the price. didn't like that they allowed kids in the swim up bar area, we never went in that pool, no where to sit because of the kids sitting at the bar. Jacuzzi, wasnt warm at all... beach was amazing. food was amazing.

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Thank xxracegrxx13
Toronto, Canada
Reviewed 4 weeks ago

Overall had a good week staying at the resort with my family. What stuck out for me is the quality of service from the staff. Many went out of there way to make it an enjoyable stay. The quality of food could be improved in the Magnus Buffet area. We were a bit disappointed with quality of food until we...

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2Thank Fpoulos
Reviewed 4 weeks ago

We brought our 10 year old for 9 days over Christmas break in December of 2015. It was awful! We ventured out every single day because we did not feel comfortable or welcome in this hotel. Food and drinks were just ok at best. The thing that bothered me the most was the housekeepers were treated so poorly, they were...

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Helpful?
Thank JGlidds13
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It is really disappointing for us to know from your comments that you did not have a good experience back in 2015. We sincerely apologize, as this types of inconveniences are not an indicative of our high standards of quality and service. We have been working in a lot of areas of the hotel, allowing us to improve...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $253 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#47 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
422 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Should have upgraded to the ocean full view room.”
 of 5 bubbles rigom914, 3 Dec 2016 | Read review
“See Absalon at the Samurai restaurant”
 of 5 bubbles larryjd3, 29 Nov 2016 | Read review
“Family room was big with a bunk bed. How with the left side of the hotel to avoid construction noise from ibetostar.”
 of 5 bubbles BDAisHOME, 25 Nov 2016 | Read review
“Maybe the front suites with a front beach view? Difficult to give a good tip in this horrible place”
 of 5 bubbles Delpiero71, 23 Nov 2016 | Read review
“Limited mobility best in the middle section of any floor any level so the elevator is close to the pool and restaurants.”
 of 5 bubbles Brook-Glen, 21 Nov 2016 | Read review
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