We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hyatt Zilara Cancun

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hyatt Zilara Cancun
Hyatt Zilara Cancun
Panoramas (26)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

4,914 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,116: English reviews
Start your review of Hyatt Zilara Cancun
 Click to rate
Reviewed yesterday NEWvia mobile

As my title says it really was the best !!!! The staff was amazing! They are so helpful and nice ,they never seem to be acting it's real ,they also never seem to be faking it for tips ,they are truly sincere in that they care about there guests.i would like to give a special thanks to Pauline in, check...

 Report
Helpful?
Thank Ulices A
Reviewed 2 days ago NEW

I have been taking a son away (I have 3), during their reading week from University, for the past 5 years or so. We have stayed at great resorts but this one topped them all! The venue itself is beautiful. I loved the fact there were so many day beds available on the beautiful sandy beach! The rooms were spacious...

 Report
Helpful?
1Thank Cathy R
Waterloo
Reviewed 2 days ago NEW

We had a great stay at the Hyatt Zilara. This was a return trip for us and we brought 6 friends who also enjoyed the week stay. Great, great service from Ligia and Frankie at the pool bar, Daniel was also awesome. Arturo was very friendly at Spice and we would see him often.

 Report
Helpful?
1Thank Margie H
Reviewed 2 days ago NEWvia mobile

My wife and I traveled to this hotel on September 2015 and just booked a second trip to this hotel for September 2017. We absolutely loved this hotel. The food was above average, the staff was hands down the best staff we have dealt with at any all inclusive resort. Location was perfect as it is right across the street...

 Report
Helpful?
1Thank sean c
Chicago, Illinois
Reviewed 3 days ago NEW

I love this hotel. On our first stay in November 2015 we only had 5 nights to fall in love with the Zilara, this year on our 2nd stay at Zilara we stayed for 11 nights, our only regret was we didn’t stay for a full 14 days. I definitely consider this home away from home. We will be back...

 Report
Helpful?
5Thank Kris A
Reviewed 3 days ago NEW

We just got home from the most amazing 6 days at Hyatt Zilara Cancun. It was truly a wonderful vacation. The hotel itself is breathtaking. It took me a full day to get used to that level of luxury. We were in room 208 - a luxury suite with a wrap around balcony. I was initially worried as we had...

 Report
Helpful?
2Thank Hannah G
Saratoga Springs, New York
Reviewed 3 days ago NEW

OMG we just got back from the Hyatt Zilara in Cancun Mexico, the vacation was amazing. We celebrated my husbands birthday on this trip, this hotel couldn't have done more, room decorated, birthday cake and singing breakfast, lunch and dinner.Our favorite restaurant was the Pelicano's on the beach! The staff was amazing and the food was awesome. Special thank you...

 Report
Helpful?
1Thank Joanne K
Reviewed 4 days ago NEWvia mobile

This hotel is by far one of the best resorts I have ever stayed at. Our wedding was perfect could not ask for a better day. All the staff members at this resort are awesome 👏 keep up the good 😊 work 👍

 Report
Helpful?
Thank Gian C
Rochester, New York
Reviewed 4 days ago NEW

This was my wife and my first trip to Cancun and to an all inclusive resort. We were there for for 6 nights in a swim up room which was fantastic. Our first exceptional experience was with Paulina when we checked in. She showed us the various daily activities there were, along with confirming the restaurant reservations that I had...

 Report
Helpful?
1Thank BOLT2427
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear BOLT2427, First of all, thank you very much for choosing Hyatt Zilara as the hotel to stay on your first time to Cancún, we also appreciate the time you took to share your experience trough Trip Advisor. It has been a real pleasure to welcome you and we are glad to know that you had a very pleasant stay...

Fairfax, Virginia
Reviewed 4 days ago NEW

I really enjoyed my stay here. Facilities were great and my room was amazing. Food and spa were excellent too. Had great service from Antonio at Maria Marie -- made dining alone on Valentines Day more enjoyable, he also remembered me two night later at Adelita and followed through on his promise to make me a special Mayan coffee. Delicious!...

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
1Thank Erika J
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Ericka, Thank you very much for taking the time to share the comments of your recent experience, staying with us at Hyatt Zilara Cancún to enjoy of your vacation time. It has been a pleasure to welcome you as our guests and we are very happy to know by your review, that you very much enjoyed of our facilities,...

4,850 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4227)
Viewed
Hotel & Grounds (473)
Viewed
Pool/Beach Area (561)
Viewed
Dining (358)
Viewed
Room/Suite (446)
Viewed
View from Room (353)
Viewed
Family/Play Areas (31)
Viewed
Business Centre/Function Rooms (9)
Viewed
Bathroom (17)
Viewed
3:55
Videos (20)
Viewed
Other (1959)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (599)
Viewed
Aerial Photography (52)
Viewed
Amenities (92)
Viewed
Beach (15)
Viewed
Hydro-Circuit (7)
Viewed
Junior Suite (Two Double Beds) (52)
Viewed
Pool (44)
Viewed
Premium Ocean Front (40)
Viewed
Presidential Suite (79)
Viewed
Dining (85)
Viewed
Swim-Up Suite (72)
Viewed
The Hotel (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.8 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,507 reviews
2.4 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#7 of 181 in Cancun
2,929 reviews
1.6 km away
Live Aqua Beach Resort Cancun
Show Prices
Show Prices
Show Prices
2.2 km away
Grand Fiesta Americana Coral Beach Cancun
3.5 km away
Secrets The Vine Cancun
10.1 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 181 in Cancun
1,847 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $512 - $1,044 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Hyatt Hotels Corporation, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 Luxury Hotel in Cancun
#3 Spa Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
858 questions
Ask a question

See all questions (858)

Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The majority of rooms face the beach. I was on the ground floor and had no issue with my neighbours or noise from the beach.”
 of 5 bubbles D1512OIcathyr, 21 Feb 2017 | Read review
“The rooms are all TRUE ocean view, you might want to avoid directly over the bar.”
 of 5 bubbles MargieH606, 21 Feb 2017 | Read review
“If you are looking for an evening in bring a Lighting wire to HDMI adapter to stream from your Ipad unless you want to watch Spanish TV.”
 of 5 bubbles krisa229, 20 Feb 2017 | Read review
“All rooms ocean front!”
 of 5 bubbles joannek595, 20 Feb 2017 | Read review
“Swim up rooms are the best”
 of 5 bubbles BOLT2427, 19 Feb 2017 | Read review
5 of 5