We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Zilara Cancun

Traveller (6169)
Room & Suite (1349)
Hotel website
E-mail hotel
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Hyatt Zilara Cancun
Special Offer: Save Up to 55%
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Oct. 28Oct. 29
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$284.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "3e7913b73bdb4c2b8543870f08569378", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":642781,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[54076677],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":10,"year":2018},"checkout":{"day":29,"month":10,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":389,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"3e7913b73bdb4c2b8543870f08569378","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":398,"lowestMetaPrice":284,"additionalPartner":false,"highestMetaPriceDisplay":398,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":398,"lowestMetaPrice":284,"highestMetaPriceDisplay":398,"hotelName":"Hyatt Zilara Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjNlNzkxM2I3M2JkYjRjMmI4NTQzODcwZjA4NTY5Mzc4IiwiQUlLIjoiYmM4ZjYzNWEwZGY2NGViNmFiM2JjZjBhMzNjODM4N2MifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/10/2018", "checkOut": "29/10/2018", "lowestPrice": "US$284", "hasDates": true, "hacComplete": true, "contentIdMappings": {"54076677":"GetARoom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (7,004)
Filter reviews
5,858 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews maria marie chef's plate spice restaurant swim up suite hour lounge asiana restaurant romance concierge foam party beach cabana lobby bar hammock on the balcony our honeymoon ocean front corner suite turn down service presidential suite all inclusive resort
Updating list...
1 - 5 of 5,858 reviews
Reviewed 2 days ago

We stayed here for 5 nights at the beginning of October and had a wonderful time after flying in from a month-long Californian road-trip looking for total relaxation. With the time of year, the hotel was not too busy, so access to the beach and...More

Thank Adria1p
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear Adria1p, Thank you very much for taking the time to share, the comments of your 5 nights vacation experience with us at Hyatt Zilara Cancun. It has been a pleasure to have you as our guests and pamper you with our Service from the...More

Hotel's Favourite
Reviewed August 22, 2018 via mobile

We had such a great trip last year, that we returned again this year. Another fabulous vacation! The employees of this property will bend over backwards for you. If there is something you are not happy about...ask for a manager. They will make it right....More

7  Thank DeeCarduner
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded August 23, 2018

Dear DeeCarduner, Thank you very much for deciding to return with your whole family, to enjoy of your well deserved vacation time, with us at Hyatt Zilara Cancun. We absolutely love your candid review about your two years experiences coming to stay with us. We...More

Reviewed 2 days ago

I think you should be forthcoming with the fact that your resort is open air (meaning there is no air conditioning in the lobby or hall ways. I also would have liked to know ahead of time that there was construction happening. The fact that...More

Review collected in partnership with Hyatt Hotels
Thank vakaymode
Reviewed 2 days ago

We celebrated a friend's birthday with 3 couples at this all-inclusive, adults-only resort. The beach was pristine and the food, beverage and staff were excellent. We stayed on the resort for the entirety of our 4 day stay and felt safe and welcomed. The price...More

Review collected in partnership with Hyatt Hotels
Thank thegoofrules
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear thegoofrules, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun, all together, to enjoy of your 4 days at Paradise. We are delighted to know that you were able to enjoy from the entire facilites, offerings and services and...More

Reviewed 2 days ago

We had a great 3 day stay here, the restaurants and bars where all quite good and the service was very accommodating. Our ocean facing suite was lovely and spacious. The breakfast was standard Hyatt fare and solid. The bars where packed and slow, to...More

Thank Chris D
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear Chris D, Thank you very much for choosing to stay with us at Hyatt Zilara Cancun for your three days stay. It has been a pleasure to have you as our guests and we appreciate that you took the time to share the comments...More

View more reviews

Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.

Hotel Amenities
Hotel class
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Contact Information
Hotel website
E-mail hotel
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
US$342 - US$864 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
the royal in cancun hotel cancunthe royal hotel cancunroyal hotel cancunroyal cancun resort
MexicoYucatan PeninsulaQuintana RooCancun
Traveller (6,169)
Room & Suite (1,349)
Pool & Beach (936)
Dining (633)
Amenities (93)
Family and Play Areas (41)
Business Centre & Event Rooms (17)
Nearby HotelsSee all 186 nearby hotels
Panama Jack Resorts Cancun
9,264 reviews
.20 km away
Flamingo Cancun Resort
3,321 reviews
.25 km away
Suites Brisas Beach Resort
75 reviews
.25 km away
Mia Cancun
474 reviews
.41 km away
Nearby RestaurantsSee all 1,173 nearby restaurants
Restaurante Chianti
512 reviews
.64 km away
2,249 reviews
.23 km away
Bubba Gump Shrimp Co.
3,925 reviews
.17 km away
4,476 reviews
.18 km away
Nearby AttractionsSee all 820 nearby attractions
Playa Caracol
402 reviews
.24 km away
Forum Beach Cancun
292 reviews
.24 km away
30 reviews
.24 km away
Flamingo Mall
53 reviews
.29 km away
Questions & Answers
Ask a question
Terry K
October 16, 2018|
Response from Alfonso J | Property representative |
Dear Terry, Yes, there is Coke Zero, Light Coke and Sprite Zero as well. You can request it for your mini bar on cans and at the bars is from machine. Best Regards.
Google Translation
Paulyn B
October 15, 2018|
Response from Alfonso J | Property representative |
Dear Paulyn, Yes you will need to bring your voucher at your check in and we recommend you to check that your reservation is in order. You can send the details of your booking trough email at laura.gomez1@hyatt. com so you... More
Google Translation
Beth S
October 11, 2018|
Response from Alfonso J | Property representative |
Dear Beth, For both of your requests please contact: adriana.garcia1@hyatt. com Best Regards.
Google Translation
Room Tips
"No huge difference the higher up you go."
2 days ago
Read review
"Drop a towel on your sun bed early, people start at 6 am and the hotel fails to enforce their 30min rule of..."
2 days ago
Read review
"Get the Premium rooms. They are away from the main building. Pricey but worth."
5 days ago
Read review
"8th floor views were awesome."
1 week ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing