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Hyatt Zilara Cancun

Traveller (6341)
360
Panoramas (26)
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Certificate of Excellence
Overview
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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Offers from Hyatt Zilara Cancun
Special Offer:Save Up to 55% + $200 RC
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Rooms
Feb. 3Feb. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,236)
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6,038 results
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4,685
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287
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80
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All reviews maria marie chef's plate spice restaurant swim up suite hour lounge asiana restaurant foam party lobby bar beach cabana our honeymoon ocean front turn down service presidential suite all inclusive resort hotel is beautiful couples massage nightly entertainment
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1 - 5 of 6,038 reviews
Reviewed 2 days ago via mobile

Ok here we go. This was our 3rd trip in the last 3 years. We took our kids with us for the first time they are 19 & 21. This resort it tough for them. Much better suited for us. So let’s start with the...More

Date of stay: January 2019
Thank davidboo272
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded yesterday

Dear David, Thank you very much for your preference with our hotel, Hyatt Zilara Cancun. It has been a pleasure to welcome you for the 3rd time and with your family, to enjoy of your vacation time. We truly appreciate that you took the time...More

Hotel's Favourite
Reviewed August 22, 2018 via mobile

We had such a great trip last year, that we returned again this year. Another fabulous vacation! The employees of this property will bend over backwards for you. If there is something you are not happy about...ask for a manager. They will make it right....More

Date of stay: August 2018
9  Thank DeeCarduner
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded August 23, 2018

Dear DeeCarduner, Thank you very much for deciding to return with your whole family, to enjoy of your well deserved vacation time, with us at Hyatt Zilara Cancun. We absolutely love your candid review about your two years experiences coming to stay with us. We...More

Reviewed 2 days ago

Our best hotel experience. The Staff, Service, Food, and Drinks were all fantastic and best we've ever had. Drinks are not watered down and they use the good liquor. Great service down at the beach cabanas, Chef's Plate (5 course meals), Spice (thanks for all...More

Date of stay: November 2018
Thank miketJ7841BL
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded yesterday

Dear Mike, It has been a pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancun, to enjoy of your valuable vacation time. We appreciate that you took the time to share the comments of your experience with us,...More

Reviewed 3 days ago

The room came with a designated cabana with an unobscured view of the ocean (so we thought), we advised fellow vacationers of the reservation each and every day. In fact, a Hyatt staff member ushered a couple to the cabana assigned to other room because...More

Review collected in partnership with Hyatt Hotels
Date of stay: January 2019
1  Thank Maps556495
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded yesterday

Dear Maps556495, Thank you very much for taking the time to share the comments of your vacation experience, while staying with us at Hyatt Zilara Cancun. We are glad that you were able to enjoy from the facilities, as the restaurants, your room and service...More

Reviewed 4 days ago via mobile

Hyatt Zilara is a beautiful resort...the rooms were nice and clean. There wasn’t much entertainment by the pool area compared to other resorts I’ve stayed. The food at Pelicanos was delicious, my boyfriend got sick from the food at Spice our very 1st day there....More

Date of stay: January 2019
Thank tjoiner_0484
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded yesterday

Dear Inspire759491, Thank you very much for taking the time to share your comments about your experience while staying with us at Hyatt Zilara Cancun. It has been a pleasure to have the chance to host you, we are glad that you were able to...More

View more reviews
About
Description
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an More adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$388 - US$1,275 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$388 - US$1,275 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (6,341)
Room & Suite (1,366)
Pool & Beach (952)
Dining (636)
Amenities (93)
Family and Play Areas (41)
Business Centre & Event Rooms (19)
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Questions & Answers
Ask a question
pdmifilrx
January 21, 2019|
AnswerShow all 3 answers
Response from 123alfonsoj | Property representative |
Dear pd Thank you for contacting us with your question, our main pool is heated during the winter season and February is not that cold anymore usually, this year in particular, we are getting a bit colder winter, but we do... More
0
Votes
Google Translation
rayj380
January 18, 2019|
Answer
Response from 123alfonsoj | Property representative |
Dear Ray, We are not expecting any major construction for this year, if there is anything, it will probably be some minor works that will not affect the hotel operations or your holidays. Best Regards
0
Votes
Google Translation
204keyanaw
January 16, 2019|
Answer
Response from 123alfonsoj | Property representative |
Dear Keyana, Yes our resort has a the Sky Gym, with a large number of equipment for weights, cardio and classrooms for Yoga, Pilates and machines for Reformer Pilates, also, a lap pool for swimmers with stunning views of... More
0
Votes
Google Translation
Room Tips
"We had a room with a great balcony and that included the beach cabana was worth the upgrade from a standard..."
miketJ7841BL
2 days ago
Read review
"Upgrading on site can be quite affordable"
debbiesS4451ON
1 week ago
Read review
"Top floor (8) ocean views are beautiful, corner rooms have a wrap around balcony!"
julielsmithaz
1 week ago
Read review
"I particularly like the rooms with a hammock."
jay1219
1 week ago
Read review
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