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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,722 Reviews from our TripAdvisor Community

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Showing 3,947: English reviews
Saint Louis, Missouri
Reviewed today NEW

We are going back to the Hyatt Zilara Cancun for the 5th year in a row this April 2017. My wife and I and another Couple can not get enough of this place! The rooms are clean and very luxurious. The food is some of the best you could hope for. The pool and activities at the resort are top...

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Thank TomaGuy
Reviewed today NEWvia mobile

Cancun was the last leg on my overseas trip. Hyatt Zilara was amazing! The staff were friendly. All inclusive food and drinks makes it even better. No wonder there was people I met who have stayed there over seven times. I'll be returning for sure!

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Thank Reece M
Livingston, Tennessee, Usa
Reviewed yesterday NEW

One week stay in January for get away. Beautiful lobby and common areas that are spacious and inviting. Rooms spacious and very clean, with large bathrooms, wonderful tiled showers, well stocked minibars, and top notch appointments. Large pool area with plenty of lounges and cabanas, both there and on beach. Attentive staff who make an effort to remember names and...

Review collected in partnership with Hyatt Hotels
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2Thank flyfisherjrc
Hamilton, Canada
Reviewed yesterday NEW

We have been to this hotel many times and have always found the service second to none. This is the first time that we have stayed for 2 weeks and it was still amazing, but we didn't favour some of the changes. I didn't like that they took the laundry hampers from the rooms, they were convenient for the laundry...

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2Thank gailtaylor0
Reviewed 2 days ago NEWvia mobile

We had a great time celebrating our birthdays on a girls trip. Beautiful resort and wonderful service! Had a great massage at the spa. Food was just good. Octavio was a great host/waiter on the beach. Would go back again!

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2Thank Julie M
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Julie M, It has been a pleasure to have the opportunity to welcome you to stay with us at Hyatt Zilara Cancún to celebrate your Birthday. We truly appreciate the time you took to share your comments about your stay, as you very much enjoy of our Service from the Hearth, with fantastic associates as Octavio and your great...

New York City, New York
Reviewed 2 days ago NEW

My family and I had returned to the hyatt ziva for the second year in a row with 7 people in our party. The hotel manager, William Cervera, was the worst hotel manager with the worst customer service. Huge disappointment and very dissatisfied with how he treated us. The hotel brought in vendors one night in the hotel lobby. We...

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5Thank N8548GXdanielles
New Jersey
Reviewed 2 days ago NEW

The resort was very beautiful but you can tell that it is an older resort as some tiles need to be repaired. I was upset that there was a lot of mold/mildew in infinity pool. I was also disappointed that there wasn't much variety when it came to the food selection. The breakfast buffet was very good though. I was...

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2Thank lisagY8081YD
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear lisagY8081YD, First of all thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun for your well-deserved vacation and for sharing the comments of your experience. We are truly sorry to know that you feel disappointed with your stay and would like you to know this is not a typical example of the...

Mount Vernon
Reviewed 3 days ago NEW

First time to an all inclusive and Hotel Zilara did NOT dissapoint. Spectacular location, friendly staff and exceptional rooms. Nightly shows were fun and entertaining. We are hoping to come back as soon as possible!

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4Thank 115dariuss
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 115dariuss, Thank you very much for your recent visit to Hyatt Zilara Cancun, it has been a pleasure to have the chance to host you. We are delighted to know that you very much enjoyed of our entire facilities, your beautiful room with gorgeous views and great amenities, the relaxing ambience, as well as the excellent service provided by...

Washington, DC
Reviewed 3 days ago NEW

We just returned from an amazing four night stay at Hyatt Zilara. The property is BEAUTIFUL, with amazing views from every room, a huge beach and a fabulous pool. The staff could not be friendlier or more helpful, and the food was way beyond what you would expect at an all-inclusive. Finally, they work really hard to constantly check to...

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2Thank Seth K
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Seth K, It has been an enormous pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancún and experience the Evolution of the All Inclusive at Hyatt Hotels. We are truly delighted of knowing that you were able to fully enjoy of your 4 days at Paradise, experiencing the happiness of being on...

Reviewed 3 days ago NEW

Came for my friends birthday. Very nice establishment. It was everything we expected and more. Every staff member greeted you with a warm smile and made you feel welcome. I would highly recommend this property and will be coming back. Shoutout to Kuri and Felipe at the swim up pool bar! They always took care of our group no matter...

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3Thank NormsOc
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear NormsOc, Thank you very much for taking the time to share with us and all Trip Advisor Readers, how wonderful your visit to Hyatt Zilara Cancún has been, celebrating a special occasion as your Birthday with your friends. We are truly delighted that your choice to spend your Birthday was Hyatt Zilara and also to come to know that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $508 - $1,125 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Hyatt Hotels Corporation, TripOnline SA, Travelocity, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
818 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms best, ocean veiw”
 of 5 bubbles TomaGuy, 22 Jan 2017 | Read review
“all rooms face the ocean”
 of 5 bubbles gailtaylor0, 21 Jan 2017 | Read review
“Corner suite 601, loved the room & view. Comes with a cabana!”
 of 5 bubbles jujukali, 18 Jan 2017 | Read review
“Ground level rooms on east side of hotel are awful.....not even connected to the main hotel.”
 of 5 bubbles beatle15, 15 Jan 2017 | Read review
“We were on the 5th floor and loved it.”
 of 5 bubbles 791helens, 15 Jan 2017 | Read review
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