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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,073 Reviews from our TripAdvisor Community

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Showing 4,256: English reviews
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Green Bay, Wisconsin
Reviewed yesterday NEW

Customer service, food and drink were outstanding at this all inclusive. The facilities and beach were extremely well cared for, and staff were very friendly. The only possible improvement we would suggest is to cut the rap music at the pool in favor of more Latin flavor music.

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1Thank michaeli111
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We returned to Hyatt Zilara for our annual couples vacation- year number 7! It gets better every year. Hyatt continues to do a great job renovating the property. The service continues to be the draw here. Every year we love seeing Ivan and Guadalupe at the pool, Noe at Marie Marie and Luis at spice. The food is excellent ....

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5Thank Amblertraveler
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Amblertraveler, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to...

cleveland. UK
Reviewed 2 days ago NEW

Just come back from a week at this hotel the first time back since it changed hands. The hotel is still good and the staff cannot be faulted. The only down fall is the food. Pelicanos it was dire. Cold and mostly undercooked. No one wants a crab cake full of shell! Cold and hard vegetables. Shrimp hard as nails...

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1Thank kenneth p
Springfield, Massachusetts
Reviewed 2 days ago NEW

Our second stay was even better than our first. The hotel and grounds are impeccable. The staff far surpassed any other resort we have ever visited. We will never visit another resort in Cancun. It's our new permanent home away from home.

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1Thank jonpaulr2017
Chicago, Illinois
Reviewed 2 days ago NEW

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3Thank TheLibber
Orlando, United States
Reviewed 3 days ago NEW

Absolutely gorgeous hotel! I will go back again and again. The food & beverage is outstanding. Kudos to tremendous servers such as Roberto (Pelicanos), Jorge (Pelicanos), Freddie (Poolside Server), Ivan (Poolside Host), The entire staff of Asiana (WOW - their Chefs and Servers are talented) and so many more that I wish I could specifically name. I would HIGHLY recommend...

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1Thank 147austinh
Reviewed 3 days ago NEWvia mobile

My boyfriend and I just returned from a wonderful 6-night stay at Hyatt Zilara-Cancun. I read many of these reviews before making our decision, so decided to offer my own feedback. This resort is formerly a Royal (Real Resorts); I have stayed at THE Royal in Playa del Carmen multiple times, but this was my first time at the Cancun...

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8Thank Erika W
Reviewed 3 days ago NEW

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1Thank John H
Westfield, New Jersey
Reviewed 4 days ago NEW

This all-inclusive resort was a highlight of our vacation. Our room was large, and we had a beautiful view of the ocean. The exercise room was quite large and had a surprisingly nice selection of machines and free weights. The rest of the property was wonderful as well. But most importantly, the service was absolutely incredible. Every staff member did...

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2Thank 43tomz
Butte, Montana
Reviewed 4 days ago NEW

We left Montana with the temperature at 0 degrees. We arrived in Cancun to a wonderful 78 degrees, We found heaven on earth. The Hotel Zilara was magnificent. The scenic view was the best beach view of any of the hotels. We couldn't have chosen wiser. The four restaurants were indescribable. The food was the best we had ever eaten....

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2Thank margieharry56
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Margie, Thank you very much for choosing Hyatt Zilara Cancun as the hotel to come and enjoy of a wonderful girls getaway. It has been a pleasure to have all with us to be pampered with our Service from the Hearth. We are delighted to know that your Hyatt Experience was truly fantastic, as you had the chance to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $552 - $1,037 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#3 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the highest room possible with a sea view”
 of 5 bubbles kennethp941, 23 Mar 2017 | Read review
“there are no bad rooms at this hotel”
 of 5 bubbles margieharry56, 21 Mar 2017 | Read review
“Get a high floor away from the atrium if you want to go to sleep”
 of 5 bubbles 129thomasa, 20 Mar 2017 | Read review
“All rooms have an amazing view. Rooms away from the lobby might be quieter.”
  • Sunrise from our room terrace
 of 5 bubbles 689janisw, 19 Mar 2017 | Read review
“Great views, very quite, not a party place, what we wanted.”
 of 5 bubbles HarryW208, 19 Mar 2017 | Read review
5 of 5