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Dreams Sands Cancun Resort & Spa

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#27 of 182 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,335 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,234: English reviews
Surrey, Canada
Reviewed 5 weeks ago

We spent only one night here, as a layover, but it was a good experience. The staff are absolutely stellar (especially Gerardo!), could not do enough for us. The food and drinks were good, and I should state up front that we are not "all inclusive fans". The restaurants were varied and interesting, although we only had time to go...

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Helpful?
1Thank Jsquared69
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jsquared69, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Lafayette, Indiana
Reviewed 5 weeks ago via mobile

Wow great service!!!!! The staff at the resort was very friendly and will always go out of there way to make you feel comfortable and relaxed! We got the best bartender in VIP lounge and I would like to thank Ariel Alcoger for the great service and great stories. We had a great time there!!! The beaches was clean and...

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Helpful?
1Thank vinny4401
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear vinny4401, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will pass...

Columbus, Ohio
Reviewed 5 weeks ago

Beautiful breathtaking view with clean rooms and great service. Jorge Salazar was our server at the pool and beach and did a amazing job. Always nice with a smile . His customer service is outstanding! I would recommend this hotel and service !

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Helpful?
1Thank lucianarivera
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear lucianarivera, We appreciate you taking the time to review your stay with us. Thank you also for the compliments about our views, ocean front location and customer service. These are some of our biggest points of distinction so it's nice to see we were able to meet and exceed your expectations. Our team looks forward to having you back...

Cleveland, Ohio
Reviewed 5 weeks ago

It was. Excellent service and excellent customer service I would recommend this hotel to friends family and everybody and I will come back again, there were plenty of restaurants to choose from the food was good! Your staff did an excellent job on keeping the room clean! I will definitely be back in the future

Review collected in partnership with this hotel
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Helpful?
1Thank nataliesylv
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear nataliesylv, It is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review! We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved the warm service that has become a signature of our hotel. We appreciate your kind...

Montreal, Canada
Reviewed 5 weeks ago

Have been to Cancun several times and by far best hotel stay! Rooms are spacious, daily refill of fridge, bathroom is large, wifi great connection in room, satellite tv. (Oceanfront with balcony room) service on resort is top! All very friendly, fast and efficient! My fridge was not working one day and they fixed asap! Very impressed. The restaurants were...

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Helpful?
1Thank Julie Y
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Julie Y, It is an honor to read that Dreams Sands Cancun Resort & Spa is your preferred place to be! Thank you very much for your kind review. We are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and above all, the warm treatment of our staff, that is always...

Queretaro, Mexico
Reviewed 16 January 2017

I just went to the Dreams Sands for new year's and I had a great time. I will start with all the good things there. First I have to say that the best bartender is Elmer at the pool bar, always smiling and he even remember me from two years back. I do have to say he was the best...

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Helpful?
1Thank cozdiver1
Miami, Florida
Reviewed 16 January 2017

The beach was awesome. All inclusive drinks and food was good. The actual room was okay. The bathroom needs a renovation. There was a lot of noise on my hallway. The walls are extremely thin. I could hear every single word and noise from the other room. You can hear the bathroom flushing from your neighbors room. People walking on...

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Helpful?
1Thank cmraines07
Reviewed 16 January 2017 via mobile

Excellent vacation club. All restaurants are very good and the attention to details are good. A special mention to Porto Fino crew: Sanaj, Gerardo and Jorge very kind, polite, and always there for our needs.

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Helpful?
2Thank Mauricio F
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Mauricio F, We would like to thank you for choosing Dreams Sands Cancún Resort and Spa as your host on your recent gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We will be honoured to pass along your kind words about your experience to our Portofino team. It will be a pleasure...

Chicago
Reviewed 16 January 2017

We arrived at the front lobby and we're greeted with a cool towel to use on our forehand, neck or hands. The lobby was very nice including a small bar with good service and nightly entertainment such as a singer, piano player, etc. After we checked in we thought we were sitting down with a concierge to help us with...

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Helpful?
7Thank mapail
Bozeman, Montana
Reviewed 15 January 2017

Thank you to Javier Mejia for making this the best family vacation on record!! The staff at Dreams is first class as was the whole experience. The hotel is older but it sits on the BEST beach in Cancun. You can float in the ocean for hours without the tide rolling over the top of you. BEST beach experience I...

Review collected in partnership with this hotel
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Helpful?
4Thank lisacollinsmt
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear lisacollinsmt, On behalf of the staff and management of Dreams Sands Cancun Resort & Spa, thank you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are glad to know that we created special memories for this New Year celebration that will last forever! We are looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $312 - $862 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
623 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a balcony room”
 of 5 bubbles DaveG604, 20 Feb 2017 | Read review
“Balcony room ocean front”
 of 5 bubbles 192bev, 18 Feb 2017 | Read review
“We were not able to "choose" a room closer to our traveling companions, unless we wanted to pay the extra daily premium.”
 of 5 bubbles Bosanchubo, 18 Feb 2017 | Read review
“over all it was great!”
 of 5 bubbles 511lynh, 18 Feb 2017 | Read review
“Have the preferred rooms have more of an ocean view. Paint over that lady that is on the mural on the wall.”
 of 5 bubbles BPS-246, 17 Feb 2017 | Read review
5 of 5