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Dreams Sands Cancun Resort & Spa

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#29 of 182 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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3,177 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,126: English reviews
Reviewed 7 December 2016 via mobile

Hotel is going through major renovations. Stayed in one of the older rooms - ocean view balcony. Room was adequate, but the shower was awful. Water pressure too high and tub would fill up while showering. The room would fill up with steam after showering due to the partial privacy door. The grounds are very nice. Pools are great. Beach...

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Helpful?
2Thank Smarcone
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Smarcone, On behalf of management and staff, we cannot missed this opportunity to express our gratitude for writing a kind review of our hotel. Our guest’s feedback is very important for us, it allows us to improve our service day by day, and keep working hard to not only meet but to exceed your expectations. We look forward to...

Sweet Valley, Pennsylvania
Reviewed 7 December 2016

Room was beautiful!! Booked deluxe partial ocean view got direct ocean view. No upgrades even offered. Booked two rooms, didn't even receive them together. And the extra room was for my kids. Staff is wonderful!! Everything very clean!! Alfredo, concierge, very helpful, very kind, spoke with my kids everyday!! Enjoyed our vacation. Food was excellent. Did not care at all...

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Helpful?
2Thank Jen K
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jen K, It was a great honor to host you! Thank you for all your kind words, we are happy to know that our staff made your trip so special and that everything turned out to be great for your trip. You will be always welcome back home!

drogheda
Reviewed 6 December 2016 via mobile

Here on honeymoon for the last 7 nights and couldn't recommend dreams sands highly enough. Absolutely excellent staff and entertainment the break dancers were excellent and so was the Mexican night. You can get a romantic dinner for a small cost would highly recommend this. The rooms are spotless and are cleaned twice a day and the mini bar is...

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Helpful?
2Thank princecharming69
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear princecharming69, We thank for letting us be part of a lifetime memory. It is great to know you have enjoyed your stay with us and have received an excellent service from our co-workers, who always do their best to not only meet your expectations, but also to surpass them. Our team looks forward to having you back at Dreams...

Hingham, Massachusetts
Reviewed 6 December 2016

Dreams Sands the Perfect Resort!! Four sisters went to celebrate one sisters 60th birthday. We weren’t sure if Dreams Sands was the right place for a girl’s getaway, but lucky for us, it was the perfect mix! The resort wasn’t too large, everything was in a short walking distance and the best part was the beach. It was right there....

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Helpful?
2Thank _ddh9395
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear _ddh9395 Thanks for your preference and let us be part of an important date for you. It is great to learn you have chosen our property, Dreams Sands Cancun Resort & Spa, to celebrate a 60th birthday and that our staff’s warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion,...

Lake Charles, Louisiana
Reviewed 5 December 2016

Was wonderful small resort. Staff great. Food was Fantastic. Beach was small but nice. No card key for towels was great could use as many as you need. Only problem shower set up is not accommodating. And shower didn't t shut off.

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Helpful?
4Thank brde847
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear brde847, Thank you for our hotel to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We also would like to apologise for the inconvenience with the shower, we are working to fix all minor issues to ensure an even more marvellous experience for your next visit. We appreciate your comments....

Cardiff, United Kingdom
Reviewed 4 December 2016

I stayed here after backpacking for 2weeks from Mexico city to playa del carmen. From the moment I entered the hotel I was greeted with smiles and friendly staff from reception to concierge and the bar and waiting staff in every section of the hotel. I would strongly recommend staying here the resteraunt options are fantastic and you are always...

Review collected in partnership with this hotel
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Helpful?
4Thank Matt J
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Matt J, Thank you for staying at Dreams Sands Cancun Resort & Spa and for taking the time to share your comments on TripAdvisor. It was a pleasure to host your recent gateway. We are happy yo know that you liked everything we have to offer. Looking forward to host you next visit to Cancun!

California, Missouri
Reviewed 4 December 2016

We truly loved our stay at Dream Sands. The staff was amazing throughout the resort. A special thanks to June (I know I spelled this wrong) and David O for making us feel at home (go Chiefs!). We arrived the Saturday after Thanksgiving. It was the perfect time to go. It was not overly crowded. The are no reservations at...

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Helpful?
1Thank jchomeseller
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear jchomeseller, Thank you for sharing your feedback with us. We are glad to hear that your first experience with the hotel was excellent and the service received was amazing. Also, it's for us a real honor to know that our staff made your trip so special and that we exceeded your expectations. We are ready to host you again...

Chicago, Illinois
Reviewed 3 December 2016

This was our first trip to Mexico with our daughter. Food: typical all-inclusive food, not incredible but not bad. Rent a cabana. It was so nice to have our own space on the beach. Raul is a great concierge for the pool and beach/cabana. The one day he was off, we noticed a lack in the service at the cabana....

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Helpful?
1Thank Tom R
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Tom R, We are very happy to learn that your stay with us at Dreams Sands Cancun was a most pleasant one, and that you were highly satisfied with our service, and above all that we have once more successfully achieved to deliver the most memorable experience to our valued guests. We are happy to know that Tina and...

Reviewed 3 December 2016 via mobile

The hotel staff is top-notch. Elmer at the Manatee bar is so nice and a wonderful bartender! Also, Christian and Lydia at the Bordeaux and Suhey at Olio made our vacation more enjoyable. The food is very good here and portions are large. The pool and the dancing and bubbles in the pool on thursdays are super fun. It was...

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Helpful?
2Thank Dena H
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Dena H, We truly appreciate all your feedback about your recent stay with us. It is great to hear that you loved our restaurants, the warm treatment of our staff and the different activities at the hotel. It will be a pleasure to carry your comments to our co-workers Elmer, Christian and Lydia. They will be so happy to...

Reviewed 3 December 2016 via mobile

We stayed at Dream Sands for a week over Thanksgiving. At first we were a little concerned because of some of the recent reviews, so I thought I'd give you our opinion. Are the rooms brand new? Nope. They certainly show wear, but overall nothing that would detour us from staying there again. Were there employees in the lobby waiting...

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Helpful?
2Thank Hollee O
KimberlyGandara, eConcierge at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Hollee O, Thank you for giving us the opportunity to host you and provide you with the excellent service that characterizes our brand. It is great to hear that you have enjoyed our Portofino restaurant and Alexander is very happy to know about your review. We will keep working on improving our facilities in order to provide you with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $325 - $909 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Priceline and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
574 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the honeymoon suite on the first floor. Nice views and easy access.”
 of 5 bubbles kellysE3733JL, 18 Jan 2017 | Read review
“Be careful with your room selection, this hotel has a night club and night activities that make a lot of noise around the pool.”
 of 5 bubbles pcegala, 18 Jan 2017 | Read review
“Avoid the timeshare pitch.”
 of 5 bubbles jdP3109YP, 18 Jan 2017 | Read review
“Partial ocean view , second floor overlooking pool was perfect.”
 of 5 bubbles Witelite, 17 Jan 2017 | Read review
“All views are of the water. Preferred rooms are good if you like snacks and top self booze”
 of 5 bubbles phillipr2014, 17 Jan 2017 | Read review
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