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Grand Oasis Palm

Traveller (3750)
Pool & Beach (856)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone".
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Property amenities
Pool
Restaurant
Room service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
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Room features
Family Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
4,544Reviews
4,418Photos
719Q+A
100Room tips
Traveller rating
  • 2,306
  • 1,135
  • 541
  • 280
  • 285
Time of year
Traveller type
Language
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  • English
Popular mentions
Aideth Rivera at the oasis palm was so helpful in setting our room up with flowers and arranging our romantic meal in which my boyfriend proposed to me. The hotel staff here are lovely and the hotel is beautiful.
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Of all the restaurants we had to choose from we loved to eat at Dos Luna’s. Our waiter Alberto Tuz was wonderful he took care of all our requests and even made us a special cocktail. Please ask for him if yo visit
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Response from OasisHotelResorts, Director General at Grand Oasis Palm
Responded 5 days ago
Dear Patrice, Thank you for your kind comments, it is a pleasure to know that you have enjoyed the facilities and our personalized service. Also, thank you very much for recognizing the good work of the people on our team. We look forward to welcoming you again soon. Kind regards, Eduardo Perez.
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Hosted a business meeting for a group of 20 leaders of an international company. This was the first time at this resort but the third such meeting in Cancun. The location is great for families with children but may be challenging for large business groups. However, the F&B
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Response from OasisHotelResorts, Director General at Grand Oasis Palm
Responded 5 days ago
Dear Bill, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the facilities and personalized service we offer. It is gratifying to receive such great comments regarding our staff; be assured that we will congratulate them for their terrific work. We hope to have the honor of welcoming you once again in the near future. Kind regards, Eduardo Perez.
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We had a great time at the Grand Oasis Palm. Our son especially loved the kids club, he enjoyed the video games, movies and playing with the other kids. Our favorite restaurant was La Bamba, Carlos Lopez was our waiter and he was amazing and took care of us. The best excursion
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Response from OasisHotelResorts, Director General at Grand Oasis Palm
Responded 5 days ago
Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation. Also, thank you for your observations, we will share them with the corresponding departments. The general management of the hotel is already taking action to make changes in the facilities and thus provide better service to our guests. Thank you again for your comments and we hope to welcome you back in the future. Please do not hesitate to contact us with any questions you may have. Kind regards, Eduardo Perez.
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Its a 2 in 1 resort oasis palm and Grand oasis. If you are going to stay there do everything thru the Grand. Oasis Palm is very much lacking in everything. The view of the ocean view room was great. Ac hardly worked. 80% of the staff was very rude to us as English
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Response from OasisHotelResorts, Director General at Grand Oasis Palm
Responded 1 week ago
Dear Ryan, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services and different restaurants. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these can be avoided in the future. We reiterate once again our sincere apologies for any setbacks you experienced and hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Kind regards, Eduardo Perez.
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
me quede en la habitación 2847
Professional photo exclusively commissioned by TripAdvisorGrand Oasis Palm
The Standard Room with Ocean View at the Grand Oasis Palm
Professional photo exclusively commissioned by TripAdvisorGrand Oasis Palm
The Standard Room with Lagoon View at the Grand Oasis Palm
Professional photo exclusively commissioned by TripAdvisorGrand Oasis Palm
The Standard Room with Lagoon View at the Grand Oasis Palm
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123456119
Hi Charlotte. We stayed at the Grand Oasis Palm Hotel. It was a great experience. My son has allergy to peanuts as well, so we were very careful on checking all the meals. The food is wonderful but there is no sign indicating the presence of peanuts in the meals. We were lucky that I asked one worker about peanuts and he mentioned that one sauce (called Mole salsa or sauce) usually has peanuts in the recipe. I was very grateful to Mr. Gustavo that provided me that information, so we did not get that meal (Chicken in a mole sauce); but there were many other food options in their buffet. Answering your question: we had no accident related to peanuts, but there are no clear or visible signs indicating if the meals are peanut free.
0 votes
Hello Katherine, It's our pleasure to inform you that we offer daily shows uo to 11 p.m. Best regards,
1 vote
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123456144
"choose another resort"
"rooms in the 2nd and third level get a lot of noise from the lobby."
"Use the stairs, Get up early to reserve a chair, Take fruit from the buffets for later"
"Best mixed drinks at the bar by the beds/bungalows."
"Rooms facing the Caribbean have a spectacular view!"
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PRICE RANGE
US$173 - US$373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand oasis palm hotel cancungrand oasis caribbean beach hotelgrand oasis caribbean resort
FORMERLY KNOWN AS
Grand Oasis Caribbean Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
345
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