We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Oasis Palm

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Oasis Palm
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,960 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,301: English reviews
Start your review of Grand Oasis Palm
 Click to rate
Costa Mesa, California
Reviewed 2 days ago NEW

Staff is beyond friendly and accommodating! The rooms were spacious, comfortable, amazing views. So many food choices we weren't able to try them all the buffets have a great selection of local and international flavors, the 'green juice' is UNBELIEVABLE. Bartenders are generous when making drinks, not watered down as at most 'all-inclusive' resorts'. Security is well trained very visible,...

 Report
Helpful?
1Thank AuntDiggie
Wausau, Wisconsin
Reviewed 2 days ago NEW

This is one of the harder reviews I have made as overall we had a great time but some small issues were annoying. I'll go over pros and cons, starting with the negative- but don't worry if you booked here- we had a blast! Cons: lines everywhere. staff not the friendliest. not enough chairs on the beach or around the...

 Report
Helpful?
2Thank wisctravfamily
McCordsville, Indiana
Reviewed 2 days ago NEWvia mobile

Ok so I start off with you are in Cancun so regardless of the hotel experience you are going to enjoy yourself. The hotel itself is ok, but we found the food to be awful. Unless you plan your whole day around getting in line for a sit down dinner (they are always full as soon as they open) you...

 Report
Helpful?
Thank BirthdayGirl8672
Fredericton, Canada
Reviewed 3 days ago NEWvia mobile

We visited here from the day and had the best time! The kids club stuff is so kind and great with kids. The pirate ship is fun, beach is clean (although small), great amenities for kids and families. Food and drinks are the same as any grand oasis chain, average. We loved having the option to visit here, and we...

 Report
Helpful?
1Thank MrsOulton
Richmond, Canada
Reviewed 3 days ago NEW

I stayed at this hotel in Feb for one week. When we arrived the front desk staff were not very helpful giving us a very vague map. The elevators were extremely small and were broken down twice with people in them in just two days of me running into this. We usually had to walk up and lucky we were...

 Report
Helpful?
Thank Pamela A
Winnipeg, Canada
Reviewed 4 days ago NEW

We had two connecting rooms which were very clean and comfortable. The air conditioning was efficient and quiet. The bathrooms each had two sinks with a combination bath and shower. There was a safety deposit box in each room but it cost 80 pesos per day. This is the only negative. Especially at a beach resort, a safety deposit box...

 Report
Helpful?
1Thank MandCoco
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Greensburg, Pennsylvania
Reviewed 4 days ago NEW

The room was clean, but had a musty smell.We were on the 10th floor, so the two tiny elevators were a problem. The food left a lot to be desired.Not much variety, the same food at all the buffets. The lines were long also. It was really a pain to have to get on the beach before 6:00 am to...

 Report
Helpful?
Thank Lindadal8787
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Linda, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes....

toronto
Reviewed 4 days ago NEWvia mobile

Sent email before i went down. Never had a response yet. 1 bartender for 800 ppl... line ups everywhere. Buffet very limited Staff are unfriendly (except for Victor and Daniel from the Cantina) Front desk terrible no chairs on the beach or pool I was not impressed at all with the overall experience. They change their rules everyday. Only positive...

 Report
Helpful?
Thank j d
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Jd, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Guelph, Canada
Reviewed 5 days ago NEWvia mobile

With 841 rooms fully booked for our week, the resort was a test of patience. We stayed on the Grand side so get the upgrade to utilize all the restaurants I'll review here. We were upgraded to the 10th floor, the top floor to celebrate our 25th anniversary. Made getting an elevator slightly easier as it usually goes to the...

 Report
Helpful?
Thank donnie446
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Donnie, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. We are delighted to know that you were enjoyed our best Restaurant; it truly is an authentic culinary experience. It is gratifying to receive such great comments regarding our...

Reviewed 6 days ago NEWvia mobile

There's not enough characters to capture the bad experience. 1st I had to pay for my 13 year old daughter as an adult, but was told she couldn't go to "exclusive" restaurants. Lines to get food were horrible, then the bins were always empty. Have to wake up at 6 am to reserve a spot at the pool or beach....

 Report
Helpful?
Thank Chad H
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Chad, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is very impñortant for us to...

2,933 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2309)
Viewed
Pool/Beach Area (523)
Viewed
Dining (239)
Viewed
Room/Suite (142)
Viewed
View from Room (129)
Viewed
Hotel & Grounds (372)
Viewed
Family/Play Areas (57)
Viewed
Bathroom (21)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:48
Videos (2)
Viewed
Other (818)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (531)
Viewed
Amenities (119)
Viewed
Beach (48)
Viewed
Master Suite (71)
Viewed
Pool (36)
Viewed
Dining (56)
Viewed
Standard Room with Lagoon View (56)
Viewed
Standard Room with Ocean View (64)
Viewed
The Hotel (81)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (93)
Viewed
Dining (7)
Viewed
View from Room (3)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (4)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (3)
Viewed
Other (57)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.5 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#43 of 181 in Cancun
525 reviews
4.2 km away
Flamingo Cancun Resort
Flamingo Cancun Resort
#74 of 181 in Cancun
2,710 reviews
0.0 km away
Oasis Palm
Oasis Palm
#77 of 181 in Cancun
2,663 reviews
Show Prices
Show Prices
Show Prices
3.6 km away
Dreams Sands Cancun Resort & Spa
8.3 km away
Great Parnassus Family Resort
7.4 km away
Grand Oasis Cancun
Grand Oasis Cancun
#89 of 181 in Cancun
6,056 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Hotels.com so you can book your Grand Oasis Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
421 questions
Ask a question

See all questions (421)

Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here”
 of 5 bubbles 881pamelaa, 24 Feb 2017 | Read review
“Rooms on the ocean side are quiter than lagune and street side.”
 of 5 bubbles MandCoco, 23 Feb 2017 | Read review
“Lower floors where you can take the steps instead of the elevator.Also, beach view rooms were very noisy and loud.”
 of 5 bubbles Lindadal8787, 23 Feb 2017 | Read review
“All the rooms were nice we had a lagoon view with a balcony. Sunrise everyday! Big bathrooms and comfy bed”
 of 5 bubbles tbiggs77, 19 Feb 2017 | Read review
“Ocean view was better and quieter.”
 of 5 bubbles marlac0, 17 Feb 2017 | Read review
5 of 5