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This hotel shares some of its facilities with the hotel next door Oasis Palm. Hotel lobby is opened and depending on the time of year can be very hot or breezy.
Check in was ok, rooms are nothing special and we did have a few...More
I went to this hotel specially because I have 2 kids and I saw on the internet that this hotel has lots of things for them to do, and it does. They have a room with pool tables, ice hockey, etc. The beach is calm...More
9 Thank ioserg
Response from OasisHotelResorts, Director de Recepción at Grand Oasis PalmResponded September 11, 2017
It gives us great pleasure to know that we were able to make your visit so pleasant and that we met your expectations. We are pleased you liked our family oriented concept and our calm and relaxed atmosphere. We are glad to know...More
Arrived on a Saturday, everything went well, check-in was a bit busy. Stayed on 7th floor, great views, elevators were busy but I don't think I ever had to wait long. We planned at least 1.5 hour ahead before all busy times like before 9am,...More
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 2 days ago
Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their...More
The hotel is very nice. From the food, to the customer service, to the kids clubs, I was happy with it all. Even the employees went out of their way to make us feel at home.the personal who work in this hotel were amazing i...More
1 Thank Isa O
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 5 days ago
We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We are glad you liked and enjoyed our entertainment and our specialized service. Our staff works really hard to make every...More
On arrival we were given a room with a terrible smell of cooking coming in through the aircon..in fairness they moved us straight away. There's a poor choice of food in the buffet and the waiting staff don't tend to you.
Over crowded swimming pool,...More
Thank mark m
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 6 days ago
Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions...More
Chairs are hard to find. What people tend to do is wake up early and put towels on their chairs to reserve the space. For the most part, people respect it. Try to make dinner reservations. The dinner buffets are really not... More
Chairs are hard to find. What people tend to do is wake up early and put towels on their chairs to reserve the space. For the most part, people respect it. Try to make dinner reservations. The dinner buffets are really not all that great. The only dinner restaurant that doesn't require a reservation is La Bamba and it's pretty good. The only bad thing about making reservations, is that they don't take reservations until 4, buuuut in order to make the cut, ypu have to get in line early. I was usually in line by 3. If you go any later, you risk not getting a table. My favorite was Las Agaves. There is no air conditioning in the restaurants so dress lightly! I spent most of my lunch at the snack bar. That seemed the only place my kids would eat. They had sushi, burgers, hotdogs, wings, nachos and fries. You can also hop to their sister hotels Oasis Pyramid and Sens and use their facilities. I recommend Market 28. It's a flea market. A taxi can get you there. We were 7 and it was $14 each way or you can ride the public bus. That's a whole lot cheaper but I preferred the private vehicle. That's all I can think of right now. If you have any questions, ask. Hope you have a great trip. Ohhhh, bring your own straws! I used a yeti straw. They don't have ice machines like a regular hotel would. I had to go down to the room service room and ask them to fill my Yeti cup. That lasted all day. Okay...that's it, I think. Lol!