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From beginning to end the trip was horrible. Upon checking in our room key did not work so we had to return to the reception area three times for a replacement key. We asked them to come along with us maybe we were doing something...More
Thank you so much for an awesome family vacation!
All of the staff and amenities were perfect! The entertainment staff was phenomenal and we would recommend this resort to families travelling with children! Well done!More
1 Thank judithk303
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded March 5, 2018
It gives us great pleasure to know that we were able to make your visit so pleasant and that we met your expectations. We are pleased you liked our familhy oriented concept and our fun activities
We are glad to know you enjoyed...More
Oh my goodness my daughter and I LOVED our week long stay at the Grand Oasis Palm hotel in Cancun. So clean! So much to do at the hotel itself. The staff, and I mean ALL of the staff, looked happy and truly acted like...More
Thank Jules R
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 2 weeks ago
We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us.
We arrived late, approx 22:00pm, checked in all good. First thing we enquired about was a room safe for passports etc, this came at an very high expense of $120peso/day, but we were angry with the fact that the Wifi(internet) also had a additional cost...More
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 4 weeks ago
Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions...More
My boyfriend and I stayed here celebrating my birthday weekend. It was our first time visiting and we had a great time. We reserved cabanas at the beach club for the week and we had two servers that were amazing - Marvi and Melody! They...More
1 Thank PatriceWinston
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded September 10, 2018
Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us.
We are delighted to know that you enjoyed our beach club and your stay...More
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a …Morevisit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.