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Grand Oasis Palm

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3,043 Reviews from our TripAdvisor Community

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Showing 1,330: English reviews
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Reviewed 2 days ago NEW

Overall: We were two families made up of four adults and five children aged 8-14 and we stayed from a Wednesday to a Wednesday, March 8 to 15. We got two different tastes of the resort; during the first half of our resort stay there were a lot of other families with kids our ages. In the second half of...

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Helpful?
2Thank Phil P
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Phil, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant...

Brooklyn, New York
Reviewed 2 days ago NEW

Where do I begin. Check In, Horrible. The lines were long, and the staff was so slow checking everyone in. The restaurants, horrible food. The food was cold and not a big selection of food. The best thing they had was the omelet station for breakfast. The elevators in the main building were very slow. At least a 10 minute...

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Helpful?
Thank kbyrd774
Corinth, Mississippi
Reviewed 2 days ago NEW

If you are a college kid just looking to party and want somewhere to stay on the beach, it is decent. However, it is not at all what we were expecting. Kids were making homemade bongs out of Coke bottles and were doing drugs on the beach out in the open. While laying out at the pool,we noticed college kids...

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Thank EllenGates
Dubai, United Arab Emirates
Reviewed 2 days ago NEW

Alright, so this is a typical cancun party hotel, the price I guess makes it more affordable amongst the younger crowd. I made the mistake of going over spring break and this place is basically one huge frat house over that period, complete with drunk college kids screaming in the hallways and half naked sorority girls throwing up behind various...

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Helpful?
Thank Frequentflyer7777
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We were very pleased to have you in our Hotel. We would like to thank you for taking the time to share your experience with us on your recent visit to Cancun. We wanted to take the opportunity to let you know that our concept is oriented to families, and we never deny entrance to anyone regardless of...

Reviewed 6 days ago NEW

If you there, must meet the entertainers around the pool holding activities. especially Israel vagas (Animasion), Claudia (Dance Instructor) Benjamin at the lobby bar (Amazing drink maker - Mahito's are the best) And the server Diego at Sunset Resturant.

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Helpful?
Thank Baljit B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Baljit, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with...

Montreal, Canada
Reviewed 1 week ago NEW

We visited this resort from March 7 to March 14. Overall a nice resort. We enjoyed the restaurants a la carte and the buffets were OK! You can always find something to eat. The rooms very clean and beds comfortable. The mini fridge was stocked everyday without a miss.(only beer, soft drinks and water are free. If you take other...

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Helpful?
Thank Sands72
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Sands, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure...

Reviewed 1 week ago via mobile

A couple friends and I stayed at grand oasis palm for spring break. I don't usually write reviews but this program was so bad I felt compelled to. Some examples of issues we had: The resort is overbooked, every good place to eat is full at almost all times of the day leaving you with the low quality buffet unless...

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3Thank Ansel B
OasisHotelResorts, Director de Recepción at Grand Oasis Palm, responded to this review

Dear Ansel, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We were very pleased to have you in our Hotel. We would like to thank you for taking the time to share your experience with us on...

North Bay, Canada
Reviewed 1 week ago via mobile

This resort is the perfect location for a family. We went with our 3 children ages 17, 7 and 4 and had a vacation of a lifetime. The Oasis staff went above and beyond to make our stay there memorable from Bernardo at the front desk to our wedding co-ordinator Andrea Jimenez. A highlight of our trip was our Wedding...

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Helpful?
2Thank Sweetsinn
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your kind comments and for choosing our hotel for such an important celebration as your wedding day. We are pleased to hear you had such a nice time with us. It is gratifying to receive such great comments regarding our staff; be assured that we will congratulate them for their terrific work. Hope to see...

Toronto, Ontario
Reviewed 1 week ago

It was a family resort somlots of kids around. Plenty of restaurants to choose from. Our favourite are the seating restaurants. You need to reserve but, food are worth it. If you like seafood, La bamba is awesome! you just have to be patient in the line up). We tried Careyes and White box. All great! We also got the...

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Helpful?
Thank karren2017
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Karen, Thank you for taking the time to share your comments with us, we are very glad of how much you enoyed our facilities and especially our a la carte restaurants. We appreciate the time you have taken to share such nice comments about our Hotel. We are glad you have taken advantage of our Runaway Program, where you...

Reviewed 1 week ago

Coming here was one of the best decisions my family and I made. The only criticism I have was the fact that we had to pay for wifi. But even then, it was a blessing in disguise because it allowed my family and I to enjoy our experience to the fullest without being connected to the stress, and busy-ness of...

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Helpful?
2Thank Marina S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Marina, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your family as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
444 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Far from elevator is my suggestion”
 of 5 bubbles 765philp, 21 Mar 2017 | Read review
“party central”
 of 5 bubbles Frequentflyer7777, 21 Mar 2017 | Read review
“ask for rooms in 3000 or 6000”
 of 5 bubbles 543baljitb, 17 Mar 2017 | Read review
“If traveling with a family, look elsewhere.”
 of 5 bubbles JoanneJordP73, 11 Mar 2017 | Read review
“Convenient location to the ferry.”
 of 5 bubbles SuzanneVandenberg, 5 Mar 2017 | Read review
5 of 5