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Grand Oasis Palm

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3,057 Reviews from our TripAdvisor Community

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Showing 1,336: English reviews
Reviewed 14 April 2016 via mobile

The place was just OK. The upgraded rooms were not upgraded. The food was not 4 star, maybe 2. They were stingy with the amount if alcohol they put in your drink... Way less than a half a shot. Long lines at every bar/resturant. You had to always ask for a double, maybe then you would get about 3/4 of...

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Helpful?
Thank Dee H
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Dee, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that we did not meet your expectations; we go to great lengths to provide our guests with a variety of food and drink options to satisfy...

Reviewed 12 April 2016 via mobile

We took a chance and book very last min. This has been a very relaxing trip I'm sad we are leaving Friday afternoon. The Staff here is wonderful and very attentive. We met some great people here. Our room were always clean and we always had a hot shower. The food was great lots to choose from you will never...

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Helpful?
4Thank Sandra F
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Sandra, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember...

Kitchener, Ontario, Canada
Reviewed 11 April 2016

I have been to other Oasis resorts and loved my stay, but this one was TERRIBLE. I recommend spending a little more and staying elsewhere. At least the hotel was accommodating (after a little persuasion) to allow us very early check in to a room with my young family.

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Thank Graeme O
Peterborough
Reviewed 10 April 2016 via mobile

I have never done a review before but have to admit I always read them before we book anywhere. People are all different and enjoy different things. I met a lady on the plane that stayed at the same resort the same week and had a totally different experience then us. Hers was not positive, but I will give you...

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2Thank Lori A
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Also, it gives us great...

Toronto, Canada
Reviewed 8 April 2016

My husband and I just got back two days ago. We are not picky people and made the best of it but we will never to back to Cancun again. DO NOT waste your time and go with LifeStyle Vacations to the other resort for a "tour" unless you are looking to buy a membership with them from which costs...

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3Thank 2abug
Fairfax
Reviewed 7 April 2016

This Resort is on my Blue book now. Very Clean, customer service oriented and well organized. Just need a little system back up for generator in case of power outage. Other than that, the rest is perfect for quick getaway! Direct Flight from DC in a very reasonable price. This resort is more friendlier from the surrounding resort!! Will be...

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2Thank Crisoldo D
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is pleasant to know that you had a satisfying stay at the resort. We would also like to thank you for highlighting our staff attention, we continually work with our them so they can provide to all of our guests an outstanding service. Thank you for your suggsest about the generator, your point of view is really...

Ottawa Canada
Reviewed 7 April 2016 via mobile

This was the worst vacation i have ever been on. The following is my complains to grand oasis palm(whom DO NOT take complains directly from customers and rather make u go through the travel company who where not on site) After becoming sick on my vacation, putting up with the listed problems and the company wanted to give us $50....

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2Thank JenfromOttawa
Manalapan, New Jersey
Reviewed 5 April 2016

Poor service and quality, terrible beds, you have to ask for everything at least 3 times before you get it, slow and tiny elevators that forced us to take the stairs to 6th Fl. From first day they chased us for a club membership (their wording for timeshare) and promised tickets to Spa and WiFi access. We did the timeshare...

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4Thank Mariana M
Azusa, California
Reviewed 4 April 2016

This trip was fantastic they attended to us very quickly I felt spoiled for 5 days 2 thumbs up Would recommend to everyone Great for kids Pools were wonderful And food was great This Cancun trip was the best especially staying at the grand oasis made it better Thank you for a memorable experience

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2Thank Eyal B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is gratifying for us to know that you had a pleasant stay in company of your loved one. It’s good to know that you had an excellent attention at our facilities, we shall of course congratulate our team. Thank you for considering this resort, we hope this was not the last time you guys stayed with us....

Ft. Washington
Reviewed 4 April 2016 via mobile

Extremely disappointed! Terrible ant condition in room. Lost power twice. No hot water. No air conditioner in restaurants. Restaurants all had a line with a wait. Food rated 2 out of 10. Many staff members did not smile and appeared overworked. Definitely understaffed in the restaurants. Not enough towels in room. Air conditioner leaked and floor was covered in water...

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Helpful?
2Thank Danika M

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $258 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only problem was the elevators!! to slow and too smail”
 of 5 bubbles V7218EMsharona, 27 Mar 2017 | Read review
“Lower floors are better simply for walking the stairs during busy times, but higher floors will offer a better view.”
 of 5 bubbles sarahpE7506EC, 26 Mar 2017 | Read review
“Far from elevator is my suggestion”
 of 5 bubbles 765philp, 21 Mar 2017 | Read review
“party central”
 of 5 bubbles Frequentflyer7777, 21 Mar 2017 | Read review
“ask for rooms in 3000 or 6000”
 of 5 bubbles 543baljitb, 17 Mar 2017 | Read review
5 of 5