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Grand Oasis Palm

3,740 reviews
#46 of 177 Hotels in Cancun
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Pool & Beach (750)
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Overview
  • Excellent50%
  • Very good26%
  • Average12%
  • Poor6%
  • Terrible6%
Travellers talk about
“white box”(128 reviews)
“la bamba”(76 reviews)
“grand oasis”(161 reviews)
Wifi
Parking
Breakfast included
Beachfront
Pool
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
Feb. 25Feb. 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,740)Write a Review
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271 - 275 of 1,524 reviews
Reviewed 20 January 2017

I booked Grand Plus room so I had separate check-in counter. Hotel Staff Elizabeth was Awesome and see helped in all possible ways for best check in experience. All staffs are friendly. Restaurants are clean and neat. I had repeated bad experience in one of...More

Thank USA-AK
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 22 January 2017

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to...More

Reviewed 17 January 2017 via mobile

Overall a Good Experience! Pros: Near Downtown Not Expensive Good Food and Drinks Average Shows Cons: Too many people on that time, everything was packed!! Very Long waiting Time to enter the speciality restaurants The beach was with a lot of plants (sea) and they...More

1  Thank Shiviz
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 18 January 2017

Dear Shiviz, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions...More

Reviewed 16 January 2017

Its ok. There are issues with this hotel. Biggest of all is the elevator. Sometimes it works. Sometimes it doesn't. If it is working, there isn't enough space in the elevator to fit more than 6 people. Its ridiculous. The rooms are kind of old...More

1  Thank desilawyer
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 18 January 2017

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry to hear that the food did not meet your expectations; we offer several...More

Reviewed 15 January 2017

I booked a reasonably priced all inclusive for the first week of January. We had a flight delay and arrived quite late. The room we were given appeared to be located in the annex to the Grand - overlooking the night club. Incredible noise well...More

2  Thank jjkathome
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 18 January 2017

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions...More

Reviewed 12 January 2017

We stayed at Grand Oasis Palm for one week. We had a lot of fun, so did our 9 y/o boy. He loved the kids club, the staff were very nice. Had some issues with a la cart restaurant but in the end worked out....More

4  Thank Augusto V
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 13 January 2017

Dear Augusto, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Meeting Rooms
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Business Centre with Internet Access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$176 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
Details
Price range
US$176 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
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Traveller (2969)
Pool & Beach (750)
Room & Suite (556)
Dining (369)
Amenities (119)
Family and Play Areas (80)
Business Centre & Event Rooms (11)
Questions & Answers
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heathertodd01
10 February 2018|
Answer
Response from OasisHotelResorts | Property representative |
Thank you very much for contacting us by this means. In order to be given the correct information, please contact the reservations area by calling the following numbers: 00 52 998 287 4478. You can also write to jreservas... More
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mckaylacvchandonnet
9 February 2018|
Answer
Response from cfromnh |
Your options are Grand Oasis Palm or Oasis Palm. Booking at the Grand Oasis Palm gets you access to both resorts, but not the other way around.
1
Vote
Tracy D
9 February 2018|
AnswerShow all 2 answers
Response from Vikas M |
Based on what I have read here so far, you can either have a balcony or ocean view... I am travelling in next few days too... Any Grand Oasis rep wants to confirm this???
1
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123456195
Room Tips
"Ask for room facing the lagoon/street for quiet."
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"I would choose a room on the Grand side and one on the lower floors because of the elevator it takes too much..."
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"No choice in rooms unless you pay."
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"South side (above front desk) for a quieter stay. Don't stay in the middle floors as it is impossible to..."
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