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Grand Oasis Palm

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grand Oasis Palm
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3,243 Reviews from our TripAdvisor Community

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Showing 1,410: English reviews
Reviewed 17 May 2016 via mobile

The hotel was great. Jose from the entertainment team was awesome. He was very friendly and hot everyone involved. Jose from la bamba restaurant was a great server, very funny! The buffet has so much for the kids, even my picky eater. This place is great

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Helpful?
1Thank KarenAllen02
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Karen, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with...

Calgary, Canada
Reviewed 16 May 2016

Well to start off,I would highly recommend people to book with air Transat. Great airline. Hotel transfer included. We went with 3 girls aged 6,3 and 6 months. All of them had such a great time. I would start with the cons Being such a big family resort they didn't have a guest laundry room.you have to pay extra for...

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Helpful?
1Thank SemaRamlu
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments about your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy...

Reviewed 15 May 2016 via mobile

It was a wonderful time we will always go back employe HERVIN did a great job of taking care of us everyday we were there for 5 days Food Hotel rooms Bars Beach Everything was wonderful This is the place to go with!!!! HERVIN IS A GREAT EMPLOYEE IF ANYONE GOSE FIND HIM AND TELL HIM HE IS A GREAT...

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Helpful?
1Thank Minela Cakic S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Minela, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile...

Reviewed 14 May 2016 via mobile

Performed by our waiter Hervin at the beach at with hotel was excellent suggest you this hotel if you travel with kids great beach joyful staff amazing cleaning service we spend a very wonderful time in spa very clean professional staff marvellous relaxation if you are there also should try tamascal special Indian ritual

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Helpful?
3Thank Xenia T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Xenia, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. It...

Reviewed 13 May 2016 via mobile

Everything was under construction when we were there. One of the pools, and something they were taking apart by the pool. Making all kinds of noise and dust. Kids were in the pool so they didn't mind. Pool food was kind of nasty. Some soppy burgers and nachos and they were always of their condiments. Was not that great. Definitely...

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Helpful?
1Thank Outtingcritic
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, As you mentioned, we just finished remodeling and improving our facilities for the benefit of our guests, in order to provide a safe and comfortable environment. We are truly sorry for the inconveniences you encountered during your stay; we wanted to let you know that we have finished renovating the hotel. We hope you can give us the...

Reviewed 13 May 2016

this hotel is good in my book. The children(11,9,7) had a blast. I would like the beach to be bigger and the food to be better. The pools are great. The elevators are small and slow but we didn't mind, we are on vacation so we aren't rushing anywhere. The bathroom in the room was big and room was a...

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Helpful?
1Thank all4abc
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind words and for choosing us as host of your stay in Cancun. It gives us great pleasure to know you had such a great time during your vacation, it was an honor having you as a guest. We are happy to hear you enjoyed the pools, the beach and all the amenities our...

Reviewed 12 May 2016

This resort was very quiet.we have been to alot of different resorts in cancun and it was so peaceful here.the ocean was very calm.the food was really great.the staff was very friendly.the room we had was really nice and very clean.check in and check out was very quick.when we got there it was around 1:00 pm and they even let...

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Helpful?
2Thank Louise R
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Louise, It gives us great pleasure to know that you enjoyed your stay with us. We go to great lengths to provide our guests with a variety of entertainment, food and drink options to satisfy their every need. Thank you for choosing us as the host of your stay in Cancun. We are delighted you enjoyed our calm and...

Latham, New York
Reviewed 11 May 2016

This was one of the most relaxing and pleasant weeks ever. The room was gorgeous and the food was great. My daughter and I really enjoyed "Coffee and Me" daily! The White Box was one of the finest dining experiences ever! The beach was delightful; the beach beds were fantastic.The Michael Jackson Tribute Show was really good.The staff were very...

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Helpful?
1Thank baxtemp2016
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays and for sharing with TripAdvisor readers your kind and positive review. We are delighted you enjoyed our activities, shows and restaurants, since we go to great lengths to provide our guests with a variety of food and drink options to satisfy their every need....

Vancouver, Canada
Reviewed 9 May 2016

I stayed at the Grand Oasis Palm with 7 other friends for 6 days. Overall the experience was very pleasant. The 2 pools are great, the buffets are above average but the sushi restaurant makes up for it. The best part about the whole trip was the peanut bar, (you will know which one it is when you get there)....

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Helpful?
1Thank mo16632
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guests. We thank you for the kind comments. It gives us great pleasure to hear that you enjoyed the drinks in our bars. As well, we are proud to say we have a staff...

Reviewed 5 May 2016

We sent 10 days in resort, the food was varied and you could choose the standard you wanted from snacks to amazing quality dining like their White Box restaurant which had the best Tapas I'd tried. The entertainment and activities were great and there was always something to do or just watch if that's how you preferred to spend your...

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Helpful?
4Thank Lesley A
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Lesley, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear that you thought our restaurants were great. We...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
479 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor up and Odd numbers get you a ocean view”
brianwB5132RG, 25 May 2017 | Read review
“Not at this time”
arlanziec, 25 May 2017 | Read review
“Don't wait in the long beach bar line (get drinks at the sports bar), request a ground floor room to avoid waiting for elevators”
ZF_Canada, 19 May 2017 | Read review
“stay on the lower floors as the elevators are tiny and always full....use the stairs”
gravius, 15 May 2017 | Read review
“grand oasis palm is the quiet side, the grand oasis the action/entertainment area”
Plowman2014, 10 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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