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Courtyard Cancun Airport

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#52 of 181 Hotels in Cancun
Certificate of Excellence
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862 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cancun Airport
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Showing 682: English reviews
Lexington, Kentucky
Reviewed 24 January 2017

Chose this hotel because it's close to the airport and we liked the complimentary airport shuttle provided. After being picked up, we arrived in our room to find a strange, musty smell in the room. We decided to then head to the restaurant for dinner and that's when the trouble started. Within a few hours of eating here, I woke...

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Helpful?
1Thank Spencer B
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Dear Spencer B.; Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. I would like to take this time to apologize for all the incoveniences we might caused you. It was with distress that we learned of your experience at our hotel; every process put in place is aimed at providing you with...

Seattle, Washington
Reviewed 22 January 2017 via mobile

Convenient location right next to the airport, we flew into Cancun for a weekend trip and it definitely suited our needs - beautiful interior and rooms, helpful friendly staff, reasonable good quality restaurant and a lovely pool area (Papaya and plantain trees included!). There is also a free shuttle from the airport to hotel, and vice versa. Quite far from...

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2Thank ScottishNotIrish
Ana Q, Manager at Courtyard Cancun Airport, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to serve you again whenever your travels bring you back to Cancun. Regards

Oklahoma City, Oklahoma
Reviewed 19 January 2017

I have stayed at this hotel several times it is safe, clean and the service is great. The food is excellent and the amenities can not be beat. It is close to the cancun airport. They offer a shuttle and they usd to peso conversion rate is always more than offered in town so it makes it affordable.

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1Thank debbieaF8350HB
Merida, Mexico
Reviewed 17 January 2017

After a tiring flight from Guatemala, we arrived late in Cancun. Our driver, Juan Carlos, didn't find us where he thought we would be, so he came looking for us. We decided to eat dinner in the hotel restaurant, and we were entertained by our waiter, Adrián, as he deftly teased a difficult customer until she was smiling and enjoying...

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1Thank Eloise A
Reviewed 14 January 2017

Clean comfortable rooms. Good food. Great breakfast buffet. Service was good. The courtyard is what makes this hotel. Lovely well-tended grounds. I could sit by the pool and watch the orioles building nests and playing with each other. Although along the main freeway between the airport and Cancun - quiet and like being in another world. I stay here upon...

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Thank Deidre B
STANDISH
Reviewed 13 January 2017

We arrived in Cancun, and called the number for the shuttle to pick us up, it arrived within 10 minutes, and the driver was friendly, and polite to us. We arrived hotel, the staff was friendly, and ready to help, we asked for adjoining or close proximity of rooms, and they could not accommodate side by side however we were...

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Thank KATRINA H
Las Vegas, Nevada
Reviewed 12 January 2017

So I booked a king size room with garden view, paying for the price to relax with family. Got to the front desk, checked in, and got to the room and saw a double bed with no garden view. Front desk never told me I didn't get the room I booked for and didn't give me a discount for not...

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Thank 240lyly
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for sharing your experience at the Courtyard Marriott Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the room allocation. We have shared your feedback with the appropriate hotel team. Upholding our commitment to provide...

Reviewed 12 January 2017

Great place to stay the night before your flight or even the whole time you are in the area. Only 10 minutes to the beach & resorts. Beds were super comfortable and the whole hotel was sparkling clean. Loved the hot tub and the pool surrounded by palm trees. The breakfast buffet was delicious...don't miss the Mexican hot chocolate. Our...

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Thank Valery B
Reviewed 9 January 2017

We stayed 6 days in Xcaret and did not want to chance missing an early flight on our last day. Found the facilities to be in great condition and loved the close proximity to the airport. Surprisingly, even though they are not one of the big resort hotels, the staff was great, especially Emeterio. He was both our poolside and...

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1Thank Chad17932
Reviewed 8 January 2017 via mobile

The food was excellent and the waiter Celso wax the best waiter we've had. He was extremely helpful and courteous. We just stayed over night before heading out of Cancun airport. Staff very friendly and helpful.

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Thank Kandi G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Boulevard Luis Donaldo Colosio Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $176 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cancun Airport staff and other travellers.
41 questions
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that is facing the courtyard, rather than the parking lot.”
 of 5 bubbles sharonc575, 10 Mar 2017 | Read review
“A room that faces the pool area”
 of 5 bubbles 205miryamf, 10 Feb 2017 | Read review
“All rooms are very quiet but poolside view is very nice”
 of 5 bubbles debbieaF8350HB, 19 Jan 2017 | Read review
“Go for a courtyard or pool view.”
 of 5 bubbles 905deidreb, 14 Jan 2017 | Read review
“you can ask for feather pillows :)”
 of 5 bubbles valeryb705, 12 Jan 2017 | Read review
5 of 5