I have 5 stars overall. My experience cut short due to unforeseen reasons but I enjoyed my short stay just a weekend, my stay came with breakfast provided and every day my friend and I went for breakfast we were impressed and enjoyed it every morning. Location is great also walking distance to lots of stuff. Like supermarket and restaurants. I only had 2 issues but I did not let that stop me from giving that 5,as I consider we being humans but, this is to just let them know that they need to be mindful of them. On entry to my room the floor was a little dusty and the other is that there was no ice in the ice machine on the second floor as the sign indicated. The stuff are helpful also and kind. Special mention to Bryan the bell boy and Rafael at the front desk on the other sister side smart oasis. Thanks guys.…
Amazing place ! Filemon, Eric, serio bar staff were wicked ! Great place to stay - always accommodating quick with drinks and all needs whilst round the pool - delivered steak to my room on one occasion ;) nothing was too much to ask! Downtown cancun much cheaper then main Cancun, you can get the R1 or R2 a couple mins walk away into the hotel zone for about 12 pesos if you prefer it a little bit more lively - would definitely book again !
Filipino was our favourite waiter. Very nice guy. Did his best. We will come back. Hopefully next time there will some entertainment. Thank you from James and Leah. We will see you soon. Thanks very much
We had a great time overall and are happy to come back once we are back in cancun. Especially our waiter at the pool Filemon Erick was an awesome guy. He is always full of energy and life. Thanks for being like this and keep it up!
I had a great time in Cancun and the Urban Oasis was the right spot for me. Breakfast in the mornings was always wonderful and everything tasted fresh. The pool area was lively at most times of the day as well. The bar by the pool was very convenient. I will say that the best thing about the hotel was the staff. Many went out of their way to help me with a smile. Filemon, Sergio, and Raul were over the top helpful when I needed anything and deserve a raise!
Absolutely fabulous trip to Cancun stayed at the 0 Cancun or smart Cancun. Beautiful hotel great staff food was excellent and surprisingly cheap . Rooms were very clean and spacious. Great pool and hot tubs . The hotel is well situated and was available for all trip pickup.
The staff is great and very accommodating! The food has a lot of varieties and it’s very delicious. The place is very clean and there’s always a staff member ready to help with anything one may need help with.
I recommend Oh Cancún The Urban Oasis, the service, the rooms, everything was perfect. Filemon was the best bartender ever!!!! I really recommend. If you have to chose a hotel, chose this one!! Best vacation!!
Great hotel with amazing staff especially Filomon in the dining and pool area Attentive and very helpful all the time. Everything went smoothly from check-in to checkout. Breakfast was a bonus and qiute plentiful selection which was more than enough to carry you through the day. Definitely be back.
I did not know what to expect staying downtown as opposed to in the hotel district, but I would choose this hotel again over a resort every single time. Every single employee provided the friendliest, most attentive service I have ever experienced, and the hotel is beautiful. The food in the Bites restaurant was fantastic, and the bartenders (Filemón, Erick, Sergio) made the best drinks and were so much fun! They were quick to offer suggestions on things and places to do/see/eat. Even when we went out to the pool area, they still stayed on top of checking on us to see if we needed anything. They were excited to see us every day, it was like being surrounded by good friends. At the front door was Francisco. Francisco hands down made our experience. He was there every morning to help us get a cab and a good rate, to give us advice on where we were wanting to go, and there to greet us when we got back in the evening. He was happy and eager to help, and just like with the bartenders, he quickly felt like a friend. I teared up telling him bye the morning we left. Aside from the service, we stayed in the suite and had a balcony overlooking the pool. Our room was beautiful and spacious, the pool area was even better than anticipated from the pictures online, and the entire hotel was pristine. I don't know that I noticed a single speck of dirt, even outside you could see the maintenance staff cleaning the pool deck and lounges every morning. Even being downtown, we never paid more than $10(USD) to get where we wanted to go, and there are several amazing local restaurants and shops within a 10 minute walk.…