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Av. Tulum, Esq. Brisa S/N Col. Centro, Cancun 77500 Mexico
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Traveller (977)
Room & Suite (194)
Pool & Beach (178)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20-05-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oh! Cancun The Urban Oasis
Updated 20-05-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
The Urban Experience Downtown Cancun Boutique Hotel
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Airport transportation
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Trendy
Languages Spoken
English, Spanish
1638Reviews190Q+A94Room tips
Traveller rating
  • 1,190
  • 254
  • 83
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  • 65
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Popular mentions
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Most Recent
natachaprescot wrote a review Jun. 2022
2 contributions
+1
I have 5 stars overall. My experience cut short due to unforeseen reasons but I enjoyed my short stay just a weekend, my stay came with breakfast provided and every day my friend and I went for breakfast we were impressed and enjoyed it every morning. Location is great also walking distance to lots of stuff. Like supermarket and restaurants. I only had 2 issues but I did not let that stop me from giving that 5,as I consider we being humans but, this is to just let them know that they need to be mindful of them. On entry to my room the floor was a little dusty and the other is that there was no ice in the ice machine on the second floor as the sign indicated. The stuff are helpful also and kind. Special mention to Bryan the bell boy and Rafael at the front desk on the other sister side smart oasis. Thanks guys.
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded yesterday
Dear Natacha, We appreciate the time you have taken to share such excellent and detailed comments about our Hotel. We are happy to hear that you enjoyed our dining options, location, facilities, and personalized service. Our staff works hard to satisfy our guests so that they can have great experiences. Regarding your comments about the inconveniences you encountered during your stay, we appreciate the feedback and we will be paying attention to avoid any issues in the future to improve our service and facilities. We hope to welcome you again on your next vacation. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
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Leah wrote a review Jun. 2022
Southampton, United Kingdom1 contribution
Amazing place ! Filemon, Eric, serio bar staff were wicked ! Great place to stay - always accommodating quick with drinks and all needs whilst round the pool - delivered steak to my room on one occasion ;) nothing was too much to ask! Downtown cancun much cheaper then main Cancun, you can get the R1 or R2 a couple mins walk away into the hotel zone for about 12 pesos if you prefer it a little bit more lively - would definitely book again !
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 3 days ago
Dear Guest, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancun. It gives us great pleasure to know that you had such a great time during your stay with us. We are happy to hear you enjoyed our location and facilities and that you thought our personalized service was great. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope to have the honor of welcoming you once again soon. Kind regards, Alfredo García, Manager Oh! The Urban Oasis
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James Taylor wrote a review Jun. 2022
2 contributions
Filipino was our favourite waiter. Very nice guy. Did his best. We will come back. Hopefully next time there will some entertainment. Thank you from James and Leah. We will see you soon. Thanks very much
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Date of stay: June 2022Trip type: Travelled with family
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 3 days ago
Dear Guest, It is a pleasure to know that we exceeded your expectations and that you enjoyed our excellent service. We appreciate the special mention of one of our staff members, we will, of course, congratulate him on his outstanding job. Hope to see you again soon and do not hesitate to contact us if we can assist you with anything on your next stay. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
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Christoph W wrote a review Jun. 2022
2 contributions
We had a great time overall and are happy to come back once we are back in cancun. Especially our waiter at the pool Filemon Erick was an awesome guy. He is always full of energy and life. Thanks for being like this and keep it up!
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 4 days ago
Dear Chris, We want to thank you for choosing our hotel during your visit to Cancun. It is a pleasure to know that you enjoyed your vacations and that you received a great service. It is gratifying to receive such great comments regarding our staff; be assured that we will congratulate them for their terrific work. Hope to see you again on your next visit to Cancun. Kind regards, Alfredo García, Manager Oh! The Urban Experience.
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jr_menzel wrote a review Jun. 2022
4 contributions
I had a great time in Cancun and the Urban Oasis was the right spot for me. Breakfast in the mornings was always wonderful and everything tasted fresh. The pool area was lively at most times of the day as well. The bar by the pool was very convenient. I will say that the best thing about the hotel was the staff. Many went out of their way to help me with a smile. Filemon, Sergio, and Raul were over the top helpful when I needed anything and deserve a raise!
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 4 days ago
Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers. It is a pleasure to know you enjoyed our dining options, pool area, and especially our excellent service. We are proud to say we have staff always ready to give their best at all times and create positive experiences for our guests. We will, of course, congratulate our staff for being attentive, smiling, and making you feel at home. It was a pleasure to have you as our guest, and we hope you can visit us again soon. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
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Jason W wrote a review Jun. 2022
Runham, United Kingdom7 contributions2 helpful votes
Absolutely fabulous trip to Cancun stayed at the 0 Cancun or smart Cancun. Beautiful hotel great staff food was excellent and surprisingly cheap . Rooms were very clean and spacious. Great pool and hot tubs . The hotel is well situated and was available for all trip pickup.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 5 days ago
Dear Guest, Thank you for your kind words; it gives us great pleasure to know that you had such a great time during your stay with us. We are happy to know you enjoyed our location, food options, facilities, and the service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope to have the honor of welcoming you back soon so you can continue to enjoy our Hotel. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
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Madinatou D wrote a review Jun. 2022
7 contributions2 helpful votes
The staff is great and very accommodating! The food has a lot of varieties and it’s very delicious. The place is very clean and there’s always a staff member ready to help with anything one may need help with.
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 1 week ago
Dear Guest, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words and for sharing your experience with us on your recent visit to our Hotel. We are glad you liked and enjoyed our facilities, food options and our specialized service. Our staff works really hard to make every single one of our guests feel at home and make sure they have an amazing experience. We hope to have the honor of welcoming you once again in the future. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
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Vanille B wrote a review Jun. 2022
3 contributions
I recommend Oh Cancún The Urban Oasis, the service, the rooms, everything was perfect. Filemon was the best bartender ever!!!! I really recommend. If you have to chose a hotel, chose this one!! Best vacation!!
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 1 week ago
Dear Guest, It is a pleasure to know that we exceeded your expectations and that you enjoyed our facilities and especially our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Alfredo García, Manager Oh! The Urban Oasis.
Read more
Allen H wrote a review Jun. 2022
Mississauga, Canada5 contributions
Great hotel with amazing staff especially Filomon in the dining and pool area Attentive and very helpful all the time. Everything went smoothly from check-in to checkout. Breakfast was a bonus and qiute plentiful selection which was more than enough to carry you through the day. Definitely be back.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Always verify taxi rates as they fluctuate from driver to driver
See more room tips
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 2 weeks ago
Dear Allen, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the breakfast, facilities, and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope to have the honor of welcoming you once again in the near future. Kind regards, Alfredo García, manager Oh! The Urban Oasis.
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Latara K wrote a review Jun. 2022
Pendleton, Indiana2 contributions
+1
I did not know what to expect staying downtown as opposed to in the hotel district, but I would choose this hotel again over a resort every single time. Every single employee provided the friendliest, most attentive service I have ever experienced, and the hotel is beautiful. The food in the Bites restaurant was fantastic, and the bartenders (Filemón, Erick, Sergio) made the best drinks and were so much fun! They were quick to offer suggestions on things and places to do/see/eat. Even when we went out to the pool area, they still stayed on top of checking on us to see if we needed anything. They were excited to see us every day, it was like being surrounded by good friends. At the front door was Francisco. Francisco hands down made our experience. He was there every morning to help us get a cab and a good rate, to give us advice on where we were wanting to go, and there to greet us when we got back in the evening. He was happy and eager to help, and just like with the bartenders, he quickly felt like a friend. I teared up telling him bye the morning we left. Aside from the service, we stayed in the suite and had a balcony overlooking the pool. Our room was beautiful and spacious, the pool area was even better than anticipated from the pictures online, and the entire hotel was pristine. I don't know that I noticed a single speck of dirt, even outside you could see the maintenance staff cleaning the pool deck and lounges every morning. Even being downtown, we never paid more than $10(USD) to get where we wanted to go, and there are several amazing local restaurants and shops within a 10 minute walk.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Oasis Hotels and Resorts, Director General at Oh! Cancun The Urban Oasis
Responded 2 weeks ago
Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed our facilities, location, food and drinks options, and the personalized service we offer. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our Hotel. Kind regards, Alfredo García, manager Oh! The Urban Oasis.
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PRICE RANGE
US$79 - US$98 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
58
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Frequently Asked Questions about Oh! Cancun The Urban Oasis
Which popular attractions are close to Oh! Cancun The Urban Oasis?
Nearby attractions include Cuncrawl (0.3 km), Ambarte Cancun (0.3 km), and Cancun Vibes (0.3 km).
What are some of the property amenities at Oh! Cancun The Urban Oasis?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Oh! Cancun The Urban Oasis?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Oh! Cancun The Urban Oasis?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Oh! Cancun The Urban Oasis?
Conveniently located restaurants include La Dolce Vita downtown, Peter's Restaurante, and Rino's Pizza Time.
Are there opportunities to exercise at Oh! Cancun The Urban Oasis?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Oh! Cancun The Urban Oasis have airport transportation?
Yes, Oh! Cancun The Urban Oasis offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oh! Cancun The Urban Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Does Oh! Cancun The Urban Oasis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Oh! Cancun The Urban Oasis?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Oh! Cancun The Urban Oasis?
Many travellers enjoy visiting Zona Arqueologica El Rey (10.2 km), Scorpion’s Temple (8.3 km), and Hacienda Mundaca (12.3 km).