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    Krystal Urban Cancun Centro

    Avenida Sayil | Lote 4C-07, Super Manzana 4A, Cancun 77500, Mexico
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    2017-11-05 2017-11-06
     3 people are viewing this hotel
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    US$77US$91
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    Traveller (233)
    Room & Suite (135)
    Dining (48)
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    Overview
    • Excellent24%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    Nov 5Nov 6
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (513)
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    11 - 15 of 105 reviews

    Reviewed 22 May 2017

    The Krystal Resort is very nice. The staff is excetional. Everyone was so helpful. The view from the room was amazing! Such a pretty beach! Just watch when you book to make sure you do not have to listen to sales presentaion for vacation club....More

    Thank eskielady
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 23 May 2017

    Good afternoon, Dear Eskielady, thank you for your comment, we are glad that you have enjoyed your vacations with us, even when your vacations was at Krystal Cancún and not with us (Krystal Urban Cancún) but we really appreciated your comment. Thank you for sharing...More

    A TripAdvisor Member
    1
    Reviewed 22 May 2017 via mobile

    Technical problams with thier c. Card charge machine cost us houres, worries ans sleepless night without any compensation! No hot water in shower! Not worth the price! Do not come!!! There r manny other hotels near by and this one is the worstMore

    Thank A TripAdvisor Member
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 23 May 2017

    Good afternoon, Dear guest, we are very sorry for the problems and the inconvenience that you had during your stay at the Resort near the beach, we offer you an apologize and we are going to work on that detail to improve our service in...More

    Reviewed 14 May 2017

    Very good option for those who rather explore the amazing attractions in Riviera Maya instead of spending the whole day in a resort. The hotel is super comfortable, well located, has good services and a great cost-benefit!More

    Review collected in partnership with this hotel
    Thank anaduek
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 15 May 2017

    Good afternoon, Dear Anaduek, thank you for sharing your comments with us, we are glad that you have enjoyed your stay and our location was useful for you to explore the riviera maya. We hope to welcome on your next visit to Cancun. Cordially, Jorge...More

    Reviewed 8 May 2017

    Stayed for 6 night at the end of April. Room was clean and the hot water worked fine. I just wished they either have a small fridge or an ice machine available. Location is about a 10 minute walk to the bus stop for the...More

    Thank gmon
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 11 May 2017

    Good morning, Thank you for share your comments with us, we are pleased that you have enjoyed your vacations with us and our location was something that helped to make your vacations unforgettable. We hope you will give us another opportunity to serve you again...More

    Reviewed 2 May 2017

    Beware of the maid since she likes to come in without knocking, when I confront her she said that she knocked and no one answer. Breakfast wasn't that great either, took shuttle to their sister hotel Krystal and it wasn't bad eitherMore

    Thank Cancun0301
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 3 May 2017

    Good morning, Thank you for your comment, we are sorry for the inconvenience that you had with our maid, we are going to work on those details that you mentioned to improve our services, thank you again for your feedback. We hope to see you...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$65 - US$147 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 231
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
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    Traveller (233)
    Room & Suite (135)
    Dining (48)
    Pool & Beach (42)
    Hotel & Grounds (257)
    Bathroom (10)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Niki N
    31 December 2016|
    AnswerShow all 2 answers
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    0
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    michelle n
    30 December 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    1
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    Google Translation
    PaolaPiramanrique
    1 November 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
    0
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    Room Tips
    "Do Not get a room that is adjoined to another with a wooden door. The next door neighbors love to talk loud..."
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    "would recommend a high floor so you can have a better view of the city"
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    "ask for front side of hotel"
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    "get a oceanview room! You won't be disappointed!"
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