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Cozumel Palace

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3,536 Reviews from our TripAdvisor Community

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Showing 3,378: English reviews
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Reviewed 2 days ago NEWvia mobile

Amazinf staff- Leo was the best ! Such a great entertainment host! Highly recommend this resort! Amazing food too! Also great bar selection! Very clean and very well staffed! Can't say enough about Leo!

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Thank Jonathan M
Dallas, Texas
Reviewed 3 days ago NEW

While we have been to Cozumel before on cruise stops. Where you stop for a few hours hurry up and see something and leave this was our first trip with Cozumel as our destination. And it's a beautiful place. The Cozumel Palace is a nice hotel with a great staff good facilities and an awesome view. The only downside, and...

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Thank EEjr
Victoria, Canada
Reviewed 4 days ago NEW

We had an incredible stay at Cozumel Palace - the service is unmatched! Our stay was made extra special by the entertainment and pool concierge staff (thanks again Jose Luis, Leonardo, Alejandro, etc.). There are an amazing assortment of activities available. A huge highlight for us was the accessibility to scuba diving and snorkelling experiences. Unlike other resorts, as a...

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Thank Meghan Y
Reviewed 4 days ago NEW

We had a very excellent stay , small resort so you get to know people and staff . Staff was very attentive as the hotel was not full so we were pampered. Shows were very good.The entertainment team are a blast ,so funny. Food was very good .Rooms are all ocean views ,dont need to upgrade , no beach just...

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Thank Bonnie B
Birmingham, Michigan
Reviewed 4 days ago NEW

Excellent experience from start to finish! The staff was the most friendly and accommodating that I have ever had the pleasure of experiencing. We found the boutique environment was very family like. The staff enjoyed working with each other as well as entertaining and servicing the guests. The fact that it was an all inclusive promoted the family like atmosphere...

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Thank kimwJ2757BO
Reviewed 5 days ago NEWvia mobile

Smaller resort with many food choices all inclusive. Fun activities, would be great for families. Clean, comfortable accommodations, great spa services. Built in the 90's. Not on a beach, but great snorkeling access right off the deck with good snorkeling in pristine clear water. Staff is excellent. Thank you to Roger and Victor especially.

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Thank Linda M
Reviewed 5 days ago NEW

We were greeted by the staff and received our own personal concierge, Naomi, for our stay. She was great. Also, David, the bellman, went out of his way to make our stay easy. The room was fantastic with a great ocean view and the music at night from the shows was pretty good for the most part. If we didn't...

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1Thank Keith H
Waco, Texas, United States
Reviewed 6 days ago NEW

The service is very good, and the staff is very attentive. The evening entertainment is spectacular. The restaurants are a little above average. The pool is clean and refreshing, and the pool activities are good.

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Thank Kenneth R
Ohio
Reviewed 1 week ago via mobile

My hubby and I stayed at Cozumel Palace Resort from 12/12 to 12/22. We have travelled to multiple countries in Asia and Europe, but It was our first time doing an all inclusive vacation. Thus, it was a trial run that would help us decide whether this type of vaca. would be something we would like to do more in...

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3Thank Oygnaj
Reviewed 1 week ago via mobile

Leonardo is so great!! Coming back if he's here!! He's so fun for the entertainment and so personal!! He's good at getting everyone involved and feel comfortable! He gets to know everyone and has so much fun!

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2Thank Caleb H
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Hi Caleb Thank you for your review. We are so happy to know you had so much fun at Cozumel Palace. I will be glad to share your comments to Leonardo. He always offers great entertainment and the entire staff as well. Hope to see you next time with us Best Regards Marcos Rojas

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $447 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#1 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all face the ocean .”
 of 5 bubbles 292bonnieb, 20 Feb 2017 | Read review
“Rooms all face the ocean which is a bonus!”
 of 5 bubbles kimwJ2757BO, 20 Feb 2017 | Read review
“All the rooms have ocean view, steps from the water”
 of 5 bubbles Worldtravel8437, 15 Feb 2017 | Read review
“All are great, floors 3-5 have the best views”
 of 5 bubbles cheryllynnl2015, 8 Feb 2017 | Read review
“Rooms at the ends of the building tend to be quieter but none are noisy.”
 of 5 bubbles 680kelly, 1 Feb 2017 | Read review
5 of 5