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Av Rafael E. Melgar km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (4943)
Room & Suite (1055)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 20-07-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 20-07-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Room & Suite (1,055)1,055
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Diving
Snorkelling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
4,765Reviews513Q+A100Room tips
Traveller rating
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Time of year
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Popular mentions
BonnieBlue99 wrote a review Apr. 16
13 contributions11 helpful votes
The rooms were likely exquisite in 1989- there’s definitely a 80s vibe happening. But, the lobby and restaurants are lovely and the pool and “beach” areas are very nice as well. There’s no real beach, but you can still swim in the ocean and snorkel. The fish are amazing! The staff is unbelievably friendly and courteous. They make you feel at home and are very accommodating. The food? Eh. It’s typical all-inclusive food, so don’t come with high culinary expectations. Skip the dinner buffet, for sure. I would come back due to the outstanding staff and snorkeling. Also, they take covid precautions VERY seriously, as does the entire island.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from , Propietario at Cozumel Palace
Responded 2 days ago
Dear Rodrigo C, Please allow us to mention that it is a big honor for us to read your comments. We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We are happy to learn that you had a good experience and enjoyed yourself with our food offerings, and facilities, and we regret to learn that you were not able to enjoy the beach during your stay. We hope to have the opportunity to welcome you again to enhance your experience. Respectfully, Marcos Rojas General Manager Cozumel Palace
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Rodrigo C wrote a review Apr. 16
Coimbra, Portugal39 contributions56 helpful votes
Large and comfortable rooms (if you are not tricked to be given a r/c room as we were in the first night) with superb cold brew coffee, nice cocktails and outstanding breakfast, served by friendly personal. The only minus is the lack of a beach to enjoy at the property.
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: avoid rooms at the r/c (full of machine noises); second floor up is the right choice
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Response from , Propietario at Cozumel Palace
Responded 2 days ago
Dear Rodrigo C, Please allow us to mention that it is a big honor for us to read your comments. We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We are happy to learn that you had a good experience and enjoyed yourself with our food offerings, and facilities, and we regret to learn that you were not able to enjoy the beach during your stay. We hope to have the opportunity to welcome you again to enhance your experience. Respectfully, Marcos Rojas General Manager Cozumel Palace
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Jeff and Stephanie Krueger wrote a review Apr. 11
14 contributions3 helpful votes
What a wonderful and quaint resort... beautiful and clean inside and out! I think our family did literally everything on the island (rented a jeep to explore the island including a stop at coconuts, entire family went scuba diving and family pictures),which was an experience of a lifetime!! But when we weren’t out and about, we loved all the amenities and staff on site! All the day time activities were great and our kids loved participating; Randy was amazing and got to know our family well - he was a perfect “Easter bunny” too:) my hubby and I especially loved our poolside server Marco - let’s just say you need to try his “special” margarita:) memories were made and our palace family will be missed - till next time!
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Date of stay: April 2021Trip type: Travelled with family
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Response from social media Palace Resorts, Dueño at Cozumel Palace
Responded 1 week ago
Dear stephkruegerdc; Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you and create a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Cordially, Marcos Rojas General Manager Cozumel Palace
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Judy H wrote a review Apr. 6
10 contributions
'Recently spent 10 days at Cozumel Palace in a loft suite which worked out great with our 2 teenagers! The palace staff were so helpful and friendly especially Anna, Rocia, Emmanuel, Carlos and Pasqual. We had such a good time snorkeling right out front and it was so convenient we didn't have to go and take a special boat trip to do some snorkeling. The food was very good in all the restaurants and it's hard to pick a favorite but the asian Momonohana was very impressive! We had room service a couple of times and it was so delicious and delivered in good time-the motelenos for breakfast were especially tasty. The drinks were good and the variety was unending! We had wonderful massages at the spa, did the introductory scuba lesson where Patricio did a fine job-so enjoyable and went to swim with the dolphins and took a day to explore the east side and visit the San Gervasio ruins. This trip we booked through Viator with a private driver and it really was a worry free way to go. All in all we had a great trip making lots of special memories and Cozumel Palace was the perfect place for this family's vacation. A big thank you to everyone and would highly recommend this palace resort.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: loft suite is ideal especially with kids because of the extra space
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Response from , Propietario at Cozumel Palace
Responded 1 week ago
Dear Judy H, First and foremost thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you and create a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, the delicious offerings of our restaurants and room service, along with the excellent attention and service from the entire staff. Specially Anna, Rocio, Emmanuel, Carlos and Pascual. We appreciate your recommendation, we hope to have the oportunity to welcome you again and pamper you with the service you deserve, Cordially, Marcos Rojas General Manager Cozumel Palace
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NIRAJ A wrote a review Apr. 3
2 contributions
Top notch service at check-in, covid testing scheduling, bars and restaurants. However over 1/3 of the outdoor space seems underconstruction. Hence 90% of pool side loungers and 100% of the sand seating is RESERVED FOR CLUB MEMBERS. After paying the most I've paid for a yearly Mexico/Caribbean vacation, this is disappointing. Stick to the larger palace resorts. Skip this one.
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Date of stay: April 2021Trip type: Travelled with family
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Response from , Propietario at Cozumel Palace
Responded 1 week ago
Dear NIRAJ A; First and foremost thank you for sharing your comments with us. At Palace Resorts we always look for continuous growth, therefore your feedback is extremely important to us. We truly regret to know that that we were not able to meet your expectations during your last stay with us. Rest assured that we have shared your comments with our executive team, and the necessary adjustments will be done in order to avoid this from happening in the future. We hope to have the chance to welcome you back again in the future and be able to change your perception by exceeding all of your expectations. Cordially, Marcos Rojas General Manager Cozumel Palace
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PRICE RANGE
US$276 - US$563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.4 km), La Internacional Cerveceria (0.5 km), and Cinepolis (0.4 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have an airport shuttle?
Yes, Cozumel Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.