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Cozumel Palace

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3,602 Reviews from our TripAdvisor Community

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Showing 3,440: English reviews
Covington, Georgia, United States
Reviewed 22 October 2013

We just returned from a 2 week stay, and it's our favorite spot on the planet. We've been going to this same resort for 14 years, even before "Palace" bought it. One of my favorite things is to snorkel steps away from the two pools, and the friends we have made of the excellent staff members make us feel welcomed...

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2Thank tlj6113
Bowling Green, Ohio
Reviewed 19 October 2013

If you want to stay in Cozumel, there's no reason to pick anywhere else. We were just 2nd time guests at the Palace and really glad we came back. The service is just lovely. The food is generally quite good. Occasionally I find something that could be slightly better, but not often. The drinks served are strong and not a...

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2Thank PamBinBG
Crystal Lake, Illinois
Reviewed 18 October 2013

I'll start off with something important--I AM NOT A PALACE MEMBER. The reason I think this is important is, when researching the resort on tripadvisor, I could never tell if the reviews were from members or not. Also, since I'm more of a pessimist, I always click the "terrible", and "poor" reviews 1st. Not the best idea, but I still...

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5Thank sh1520
Plymouth, Massachusetts
Reviewed 17 October 2013

My husband and I renewed our 25th wedding vows at CP, Sept.8th-13th, flying into Cozumel and the resort being 15 min. away(est.) was very convenient. Upon arrival check in was smooth and seem less. The cool facecloth and fresh fruit drink was a refreshing welcome. We had upgraded our room(@ time of booking) to a jr. suite with an ocean...

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3Thank Gail B
Lenoir City, Tennessee
Reviewed 16 October 2013

We have stayed at other Palace Resorts in the Cancun area. We decided to try Cozumel Palace and we were GLAD we did. It is a smaller property which we like. You get to know the staff and the guests - it starts to feel like family. Flying into the Cozumel airport was easier than the Cancun airport. Transportation from...

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1Thank Becky J
Los Angeles, California
Reviewed 16 October 2013

We came to Cozumel because many online articles said it was one of the best places in the western hemisphere for scuba diving. The prices at the Cozumel Palace are very reasonable, which is why I didn't expect such great personal service. It was clear that they wanted us to be fully satisfied with every interaction. From car rentals, spa...

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2Thank fragglespock
Reviewed 15 October 2013 via mobile

We stayed here for 15 nights for our honeymoon we thought the resort overall was very good. Pro's: - Check in check out was efficient and friendly - plus no one during our stay tried to hassle us to buy a timeshare or membership which has happened at other resorts in Mexico. - Beds were very comfy, rooms nice, clean...

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4Thank sjo2015
Warrenton
Reviewed 15 October 2013

We just returned from our 3rd trip to the Cozumel palace. We love this resort. The people are why we return. Sara made our check in process so easy and was so nice and patient with our needs. Ricardo Esquivel arranged our activities for the week and they were all fantastic! Thanks Ricardo you are such a sweet and kind...

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2Thank lparvi
Roseville, California
Reviewed 15 October 2013

The staff at The Cozumel Palace was attentive and very friendly. The service was excellent - fast and detail oriented. We had 15 people in our group and they took good care of each and every one of us throughout each day. They often asked how we were doing, if we needed a drink or food, and were happy to...

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2Thank andy r
Reviewed 14 October 2013

This is a nice hotel with great service and good location. The only down side is no beach but everything is top notch. There is a big store across the street. Many places to eat and party one block away.

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2Thank Rance H

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $404 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
334 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor gives a better view. Ask for 3 or higher.”
Spicole, 19 Apr 2017 | Read review
“Ocean view!”
z2brazel, 11 Apr 2017 | Read review
“get a top floor”
WilmaXX, 9 Apr 2017 | Read review
“Ask for a higher level :)”
  • View from our room, 424
syoung1018, 4 Apr 2017 | Read review
“All are amazing ocean view rooms..”
cdntazman, 2 Apr 2017 | Read review
5 of 5