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Cozumel Palace

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Traveller (3987)
Room & Suite (996)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(275 reviews)
“aqua safari”(204 reviews)
“loft suite”(63 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,933)
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2,865
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69
47
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All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
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1,571 - 1,575 of 3,746 reviews
Reviewed 15 April 2014

We searched and searched for months to find the perfect place to honeymoon. Being that we had not left the US, we wanted to make sure we got to go to a place that had all that we wanted. Our wish list was absolutely clear...More

2  Thank travis h
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 17 April 2014

Dear travis h Congratulations, and thank you very much for review and for great pictures and for taking the time to share them through Tripadvisor. We know how important the honeymoon is for a couple and we make our best to create unforgettable moments. It...More

Reviewed 14 April 2014

WE WILL BE GOING BACK!! We just returned from our first memorable stay at the Cozumel Palace resort. We were there from April 4th through 8th, 2014 in room 202. Over the past fifteen years we’ve visited many resorts, most of them all-inclusive resorts, in...More

4  Thank dstarks1943
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 17 April 2014

Dear Dick S Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them and great pictures through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members...More

Reviewed 14 April 2014

Never been to a Palace resort before so we came with no expectations. Resort Upon arriving, the lobby is clean with no wow factor. We reserved the concierege level suite, we were checked into Room 507. We sat with a woman before going up to...More

4  Thank lovessun8
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 14 April 2014

Dear lovessun8 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. You may...More

Reviewed 13 April 2014

We stayed at Cozumel Palace in March of this year. My boyfriend and I had never been to Cozumel and did not know what to expect. I was unsure about staying at a resort on a reef and not at an adult only resort, but...More

1  Thank megan w
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 14 April 2014

Dear megan w Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, thank you so much also for giving us the opportunity to be your host on your first trip to Cozumel....More

Reviewed 13 April 2014

My husband and I gathered here for my family reunion and was blown away by the hospitality of this place. Amazing staff!! The food was excellent and the bar's served just about anything you could think of. Plenty of activities to do onsite or off....More

1  Thank Tommi W
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 14 April 2014

Dear Tommi W Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, I feel happy you enjoyed your family reunion. It is pleasing to note your positive comments, I will be sure...More

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Most Booked Properties in Cozumel, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$348 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$348 - US$572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3987)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
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Jen J
31 March 2018|
AnswerShow all 2 answers
Response from Cheryl Lynn L | Reviewed this property |
Not sure about the Chi products. We always stay in Concierge level with L’Occitane shampoo, conditioner, body wash, lotion and bars of soap. Yes bring your own cups...I even bring my own drink recipes as I don’t like sugary... More
1
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Tadams117
30 March 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear Tadams117, Please be so kind to read your private messages. Thank you so much. Warm regards, Karla Corona E- concierge Zona Riviera
1
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Google Translation
Room Tips
"Third floor rooms and higher."
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"Most rooms have a very nice view of the ocean. 2 to the 5 th floor are better"
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"If you do not have school aged children do not go there the last week of March and the first week of April!"
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"Views are spectacular"
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