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Cozumel Palace

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Cozumel Palace
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3,534 Reviews from our TripAdvisor Community

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Showing 3,376: English reviews
Hemet, California, United States
Reviewed 14 July 2013

My new wife and I decided to spend 10 days in Cozumel, at the Cozumel Palace. After all, we read good things. But there are a couple of things you should understand before getting married there. First of all, there is no beach or beach access. None. If you saw the advertisement and planned on a beach wedding, think again....

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Helpful?
2Thank Don L
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear Don L Thank you so much for selecting and staying at Cozumel Palace for your wedding, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. You may rest assured that we take all of our Guests...

Cincinnati, Ohio, United States
Reviewed 14 July 2013

Stayed in a loft suite with 2 adults and 4 kids. Layout was great and worked well. Two story setup was spacious and allowed for some separation between adults and kids, but no privacy. We were the first unit past the kitchen and it was actually kind of nice to wake at 6 am for diving and have the faint...

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1Thank Don_Coleman
Phoenix, Arizona
Reviewed 14 July 2013

Beautiful views and sunsets. The nightly shows were a lot of fun. The pool is huge. Our room was comfortable and the staff was great. Always cheerful, friendly, and helpful, especially Alejandro Lopez. He went out of his way to be of assistance during our stay. The food was very good (except the desserts - they weren't as tasty as...

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Thank judydrake11
Houston, Texas
Reviewed 14 July 2013

Had great trip all was awesome the staff very friendly and eager to please. Food was good bars always open. Booked street view but was able to upgrade to oceanview room with credits given for the stay room upgraded on 5th floor center of resort very quit. Booked Jeep at hotel instead of outside rental was 99.00 per day little...

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Thank anthony h
Naples, Florida
Reviewed 12 July 2013

We enjoyed our stay at the Palace. The staff were amazing, constantly greeting you and asking if you needed anything. The Italian restaurant is excellent, the staff and management there are the best and the food is delicious. This hotel is all about service and making he customer feel happy. There is no beach-there is snorkeling, but it is not...

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1Thank facca
Powderly, Texas
Reviewed 11 July 2013

Just stayed here for 4 days then transferred to Moon Palace in Cancun. This hotel is very nice and extremely clean. The food is excellent and drinks are top shelf (upon request) Riccardo was so helpful in transferring us to a sister property because we wanted to experience Palace's largest resort and its endless amenities. If you are a diver...

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Thank KatCov77
Washington
Reviewed 10 July 2013

We stayed at the Palace Cozumel from 6/17 – 6/23. We LOVED it. We were 5 – two adults, and kids aged 14, 13, and 9. We felt like we have the perfect mix between relaxation and activities, and you can surely do more or less relaxing/ activities. Hotel – We’ve stayed in Mega resorts, we own a vacation rental,...

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11Thank Julie0500
forestville ca
Reviewed 10 July 2013

The diving in Cozumel is awesome! The staff was super friendly and couldn't do enough for us to make our stay enjoyable...memorable. We will be back. They arranged our excursion to swim with the whale sharks which had been on my bucket list.... they took care of everything

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Thank lorenda m
Melbourne, Australia
Reviewed 10 July 2013

Having never done an all inclusive we weren't sure what to expect. The Cozumel Palace exceeded our expectations. The array of dinning options and quality of food was outstanding. We were both expecting buffet style food that was typical of feeding the masses. What we found was several resturants with buffet and freshly cooked options. It seemed the number of...

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2Thank Stephanie C
ohio
Reviewed 10 July 2013

This was our third stay at the Palace. The rooms are still great and the staff is beyond any expectation. They go above and beyond. The grounds are kept immaculate. Daniel and Gabriel do an amazing job at keeping things moving. With that said, there are some areas that have gone down since our first stay. The number one would...

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2Thank chimnea

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $440 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all face the ocean .”
 of 5 bubbles 292bonnieb, 20 Feb 2017 | Read review
“Rooms all face the ocean which is a bonus!”
 of 5 bubbles kimwJ2757BO, 20 Feb 2017 | Read review
“All the rooms have ocean view, steps from the water”
 of 5 bubbles Worldtravel8437, 15 Feb 2017 | Read review
“All are great, floors 3-5 have the best views”
 of 5 bubbles cheryllynnl2015, 8 Feb 2017 | Read review
“Rooms at the ends of the building tend to be quieter but none are noisy.”
 of 5 bubbles 680kelly, 1 Feb 2017 | Read review
5 of 5