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Cozumel Palace

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3,603 Reviews from our TripAdvisor Community

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Showing 3,441: English reviews
Brandon, Canada
Reviewed 3 weeks ago

Cozumel Palace was a great location to attend Carnival. It is walking distance or a short ride from downtown. The staff set up chairs and served refreshments in front of the hotel for us to watch the parades each evening. Our Guest Services concierge Nahomy assisted us with plans and answered all our questions. We took full advantage of the...

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1Thank Darlene H
Ridgetown, Canada
Reviewed 3 weeks ago

My apologies in advance for the lengthy review, but I have so many good things to say, I don’t want to leave anything out. The arrival: My husband and I travelled for the first time to Cozumel Palace from March 11 to March 18, and had a most amazing experience! First of all, we flew directly into Cozumel instead of...

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2Thank catrocks7777
Raleigh, North Carolina
Reviewed 3 weeks ago

Having stayed at most of the Palace resorts this one has some nice features. It is a very nice accommodation, with lavish pools and beautiful views. Much smaller than many resorts, it still has several restaurant choices that are all very good. There are dive and snorkel options right at the edge of the property and an easy cab ride...

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Thank aroundtown-2
GMCozumelPalace, Manager at Cozumel Palace, responded to this review

Dear aroundtown Thank you for your review and for the highlights you give to Cozumel Palace. We really hope to see you here soon. Best Regards Marcos Rojas Morales General Manager

Reviewed 3 weeks ago

My wife and I were in 2015 and now we back again in 2017 and as always the Cozumel Palace's Staff shows us their excellence and a warm welcome always. The level of both professionalism and customer service is 24/7 in this premises. Their smile is daily and contagious that provide every day new positive energy in our journey. We...

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Thank Frank M
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Hello Frank M First and foremost thank you for preference and choosing us one more time. The staff is glad to know that you had an excellent stay, all the mentioned will receive this kind review. We hope to see you here very soon. Best Regards Marcos Rojas Morales General Manager

Chanhassen, Minnesota
Reviewed 4 weeks ago via mobile

I brought my 14 year old son here to get an introduction to Scuba diving. Being a member of the Palace Resort group, we have many choices of places. For divers, this place is a great venue. It is a smaller resort with all the services of the larger resorts. You can walk 100 feet from the lobby to dive...

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2Thank Thomas55317
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Hello Thomas55317 First and foremost thank you for taking the time of writing this review. We are happy to know you had a great experience in the resorts, especially in AquaSafari and the service provided by Andrea, I will share your comments to her. Thank you for choosing us and we really hope to see you here soon. Best Regards...

Reviewed 4 weeks ago

After spending months to plan a trip to Puerto Rico, we canceled last minute due to inclement weather and booked a trip to Cozumel the day before our vacation was scheduled to begin. I randomly used Costco to book the trip: flight, hotel, and all inclusive package were included. The price was less than our Puerto Rico trip. At check...

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3Thank Amanda D
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Hello Amanda First and foremost thank you for taking the time of writing this review. We are grateful you chose our resort in the very last minute, the entertainment staff is committed to offering variety and fun. Leo is a good guy, I will share your comments to him. Thank you for and we appreciate your kind comments. Best Regards...

Lubbock, Texas
Reviewed 4 weeks ago

Small hotel w/in the palace family (169) rooms, and our first time to stay. No diamond check in, but really did not matter due to it being so small that check in and out was quick and efficient. Pretty open, airy lobby with nice view of the ocean. Has a small lobby bar that never was crowded. Rooms are open...

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3Thank Cheeser08
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Cheeser08 Thank you for your review, we really appreciate your preference and we look forward to see you very soon. Best Regards Marcos Rojas Morales General Manager

Toronto, Canada
Reviewed 4 weeks ago

We visited Cozumel Palace in March 2017. All of the staff were extremely friendly and courteous, and really went out of their way to make sure we were happy. The outdoor bar service was great- the resort isn't so big that the waiters can only come by occasionally- they seemed to show up whenever our glasses were empty. The resort...

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4Thank JSW4126
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Dear JSW4126 Thank you for taking the time and write this review. Feedback like yours helps other travelers to choice the right hotel and we hope they give us the chance. Thank you form mention the staff they will be recognized. Best Regards Marcos Rojas Morales General Manager

Minnesota
Reviewed 4 weeks ago

My husband & I traveled with our friends – a family of 4 – to Cozumel Palace. Although our stay was brief - just 3 days - it was delightful. My husband & I have previously been to Playacar Palace, Beach Palace, Sun Palace and Aventura (now Hard Rock Riviera), and this location lives up to the Palace name. The...

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3Thank UMNgrad97
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Dear UMNgrad97 First and foremost thank you for your preference and the time you took and write this review. We are glad that you enjoyed you stay and you love our rooms. The staff you mentioned will be recognized and we hope to see you soon Best Regards Marcos Rojas Morales General Manager

Toronto, Canada
Reviewed 4 weeks ago

We travelled to Cozumel with our family of 5, 2 adults and 3 teenagers. The resort and its location were great. The people that work there are amazing!!! From checkin to check out ( Saul and Raul) and everything in between, all was fabulous. Our loft suite was perfect for our family of 5, lots of room for everyone. We...

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1Thank Lisa B
GMCozumelPalace, Gerente at Cozumel Palace, responded to this review

Dear Lisa First and foremost thank you for taking the time and write this review. We are glad that you had a pleasant but fun stay, the entertainment staff is very committed to make a nice ambience during the activities. We really hope to have you here soon. Best Regards Marcos Rojas Morales General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $405 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
335 questions
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor gives a better view. Ask for 3 or higher.”
Spicole, 19 Apr 2017 | Read review
“Ocean view!”
z2brazel, 11 Apr 2017 | Read review
“get a top floor”
WilmaXX, 9 Apr 2017 | Read review
“Ask for a higher level :)”
  • View from our room, 424
syoung1018, 4 Apr 2017 | Read review
“All are amazing ocean view rooms..”
cdntazman, 2 Apr 2017 | Read review
5 of 5