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Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
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508 Reviews from our TripAdvisor Community

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There are newer reviews for Casa del Mar Cozumel Hotel & Dive Resort
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Showing 452: English reviews
Cozumel, Mexico
Reviewed 1 November 2016 via mobile

I've stayed here many times and love it! My favorite home-away-from-home! The rooms are nice, spacious, clean and happy, and it was a wonderful pool. It's location is convenient to diving and getting into town. But probably the best feature is the entire staff! What a lovely group of people!! Everyone is kind and fun, and just fantastic. And, they...

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Helpful?
Thank thewatercolumn_RS
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear thewatercolumn_RS, First of all I would like to thank you for sharing your comments about Casa del Mar Cozumel! We are happy that you are already part of our family. Thank you for your comments about our staff, we always want that our guests and friends felt like they are in home. Thank you for your confidence and for...

Aspen, Colorado
Reviewed 3 October 2016

Great hotel south of town, but closer to the better dive sites to the south. The staff was very helpful. Rooms were very clean and quite. Pool has a swim up bar where the staff will happy wait on you! We did the all-inclusive food and drink package which was well worth the price. I like to eat and drink....

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1Thank SkiPro22
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear SkiPro22, Thank you very much for the time you had for sharing your review. We are happy to know that you enjoyed your stay, facilities and services. We wish to see you again in a near future! Have a greatday, Iliana López Customer Service and Public Relations

Reviewed 2 October 2016 via mobile

Hotel is very ugly and dirty. Personnel is very rude and liar. I don't really recommend to anyone! Rooms are very uncomfortable and very noisy! When someone from other room is in the bathroom you can hear all the noise!!! Food is not so bad but the service is terrible!!!

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1Thank Enzo P
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Enzo P, First of all, thank you for sharing your review through this media. We are very sorry for don't meet your expectations in our property. We are sorry if you felt that our personnel was rude, we always like to treat our guests as our family, however, we will talk with our front desk department about your review....

Reviewed 22 September 2016 via mobile

Stayed 3 nights as part of our Dive Club trip. Reception desk on arrival was good. Everything was explained carefully. Rooms are not great but not bad. Stayed in a superior room. Bottled water was replenished daily in room. Free wifi is a plus but kept costantly cutting off. Conveniently located a short taxi ride to center of town and...

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1Thank Victor G
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Victor G. On behalf all our staff, we want to thank you for the time you took for sharing your review on this media. We are happy to know that you enjoyed your stay! We are sorry for don't meet your expectation about our rooms. And about the meal plan packages, we request the sign because is an internal...

Reviewed 21 September 2016

I recently took my daughter there to get certified and it was perfect! No fancy pool, but quiet and exceptional value for the money! Dive center was very helpful and Jeremiah was great! He is very professional when it comes to the training. He took the time to refresh my diving for no extra charge! The rooms are very nice...

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1Thank jeanna b
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear jeanna b, Thank you very mucho for your time for sharing your nice review!! We are very happy to know that you enjoyed a lot your stay in Casa del mar and in Cozumel, and of course that you and your daughter enjoyed the dives in this paradise with Cozumel marine world! a perfect dive operator. We will love...

Invercargill, Southland, New Zealand
Reviewed 15 September 2016 via mobile

All we wanted was a bed, shower , air con room, hotel pool, flushing Toilet and a good breakfast and this hotel does it all. We also did a couple of dinners there all well priced and fabulous friendly staff.

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1Thank milnefamily71
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear milnefamily71, First of all, I would like to thank you for your preference, and also, thank you for the time you took for sharing a review during your stay at Casa del Mar Cozumel. We are very glad to know that you enjoyed your stay with us. We hope you had a great race during the ITU world this...

Yonkers, New York
Reviewed 14 September 2016

Let me start off by telling you that this was not my first stay at Casa Del Mar. I've stayed here numerous times, and that, in and of itself, should speak volumes. Now imagine that I liked this place (and trusted them!) so much that I decided to make it the hotel of choice for my destination wedding and suggested...

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1Thank sheiladnyc
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Hello sheiladnyc, Thank you so much for the time yo took for sharing your nice comments through TripAdvisor community. I'm happy to read your review about all your experiences you have had with us, specially about your wedding. Probably are you ready to celebrate your first anniversary?? We will definitely glad to see you again in home! because always you...

Billings, Missouri
Reviewed 8 September 2016

This was our second year in a row at Casa Del Mar. No reason to look elsewhere. Hotel is in a great location. A very friendly, polite and helpful staff, The maid service and room cleanliness is great. We requested and received the same room this as we had last. Be back next year.

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Helpful?
Thank keimel
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear keimel, Thank you for your comments that your shared on TripAdvisor community. Thank you for the confidence and the preference year after year. For us is more important that you felt like you are in home, thanks for being part of our family. We are ready to see you again in home on 2017! We send you a big...

Reviewed 30 August 2016 via mobile

For our one year anniversary we booked and stayed at Casa Del Mar 8/20-8/28. This hotel I am told is a four star hotel in Cozumel. The good: The staff was extremely polite and very helpful with anything we may have needed. The maid service was extremely polite and did not wake the guests to clean their room and each...

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2Thank Sheila C
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Sheila C, I woud like to thank you first, for the time you took for sharing your review about property during your stay in last August. I'm very sorry for haven't responded you before. Thank you for the positive comments and thank you also for the feedback. I'm sorry for the issue with the pool, in fact it was...

minnesota
Reviewed 30 August 2016

Stayed in February 2016 and the best thing about this resort is not a party place, very relaxing, no loud music, no games. I know some people are looking for a fun filled place but the older we get the more we like peace and quiet. If we need a party place we will go looking for it! Our lives...

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1Thank coztime
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear coztime, Thank you very much for your review on tripadvisro Community! Thank you for being part of the family. We appreciate all the comments you shared. We can't wait also to see you here and make your stay enjoyable. See you soon !! Iliana López Casa del Mar Cozumel Hotel & Dive Resort Public Relations & Customer Service socialmedia@casadelmarcozumel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $81 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Mar Cozumel Hotel & Dive Resort staff and other travellers.
22 questions
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Questions? Get answers from Casa del Mar Cozumel Hotel & Dive Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an unobstructed view of the ocean”
 of 5 bubbles Pinky Parker, 15 Mar 2017 | Read review
“we stayed in room 324 and loved the view”
 of 5 bubbles COZYMELMIKE, 10 Mar 2017 | Read review
“Request an ocean view on the 3rd floor.”
 of 5 bubbles jsems00, 26 Feb 2017 | Read review
“Inside rooms offer more quiet than those facing the street, as I overheard they were noisy on the weekend.”
  • Beautiful grounds
  • Spacious and comfortable
  • One of the daily 'animals'
  • view of the street from the bridge which is accessed from the hotel property
 of 5 bubbles lawrences707, 4 Jan 2017 | Read review
“Superior Rooms have lovely views.”
 of 5 bubbles JeromeSherry, 20 Nov 2016 | Read review
5 of 5