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Cozumel Hotel & Resort, Trademark Collection by Wyndham

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Carretera Costera Sur, Km 1.7 Zona Hotelera Sur, Cozumel 77600 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1619)
Pool & Beach (519)
Videos (7)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 20-12-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Hotel & Resort, Trademark Collection by Wyndham
Updated 20-12-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with flat screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. Adjoining and disabled rooms available.
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Room & Suite (200)200
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Poolside bar
Diving
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
2,474Reviews194Q+A100Room tips
Traveller rating
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Popular mentions
mmsmmslovermmssadler wrote a review Apr. 8
Wichita Falls, Texas2 contributions1 helpful vote
We have stayed here many times and it just keeps getting better. We loved the cleanness of the resort and the staff is the best on the island. The activity crew is Awesome and keep the Fun happing. Cant wait to go back!!!
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Wendy Nuñez, Otro at Cozumel Hotel & Resort, Trademark Collection by Wyndham
Responded 1 week ago
Dear guest, What a great pleasure to have the opportunity to receive your review for our resort on this platform.It makes us feel very glad to conclude that this past visit to Cozumel Hotel and Resort, Trademark Collection by Wyndham was an incredible vacation experience.Your comments encourage us to continue creating wonderful vacation experiences for our guests.We look forward to having the pleasure of welcoming you back to our resort soon. Best regards, Wendy Núñez Assistant to General Manager Cozumel Hotel and Resort, Trademark Collection by Wyndham
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Betina wrote a review Apr. 4
Washington DC, District of Columbia6 contributions1 helpful vote
Reservations: Easy and efficient! Thanks, Janeth and Elide! Front desk experience: Great! Thanks, Raúl, Libia, Rudy and Bernardo! Room: Very clean and comfortable! Thanks, Anahi! Restaurant service: Fantastic! Thanks, Manuel and Cornelio for your jokes and advice! Food: Excellent! Thanks, Erwin and Oscar for your acommodations! Animation by the pool: Superb! Thanks to Estalin’s team! Other services: Incredible! Thanks to Emire! ¡Gracias, amigos por hacer otra de mis estadías tan disfrutable!
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Date of stay: March 2021
Value
Service
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Response from Wendy Nuñez, Otro at Cozumel Hotel & Resort, Trademark Collection by Wyndham
Responded 2 weeks ago
Dear Guest, Thank you so much for sharing with us your amazing experience at Cozumel Hotel and Resort, we are delighted to learn our team helped you in creating such an unforgettable experience. Rest assured, Janeth, Elide, Raúl, Libia, Rudy, Bernardo,Anahi, Manuel, Cornelio, Erwin, Oscar, Estanlins, team and Emire will be recognized for their efforts. We look forward to welcoming you back in the near future. Kind regards, Wendy Núñez Assistant to General Manager Cozumel Hotel and Resort, Trademark Collection by Wyndham.
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Myron S wrote a review Apr. 3
Evanston42 contributions9 helpful votes
This hotel is located a 15 minute walk from town. It has the largest pool on the island. The staff is the real gem here as they are warm and friendly and beyond helpful. the grounds are nice and the rooms are clean. They even do Covid testing on the property. I don't use Dive Paradise that is across the street near their beach club as they make everything harder than it should be.
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Date of stay: April 2021
Value
Location
Service
Room Tip: Ocean view rooms are nice.
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Response from Wendy Nuñez, Otro at Cozumel Hotel & Resort, Trademark Collection by Wyndham
Responded 2 weeks ago
Dear Guest, How kind of you for allowing us to know more about your past vacation at Cozumel Hotel and Resort, Trademark Collection by Wyndham .It fulfills us of joy to learn that this stay at our facilities and service was an incredible and memorable experience for you. For us and the rest of our team, it is very important to guarantee our guest´s the best vacation and exceed their expectations and we are very glad to conclude that yours has been met. We look forward to having the opportunity of welcoming you back in the near future. Sincerely, Wendy Núñez Assistnat to General Manager Cozumel Hotel and Resort, Trademark Colection by Wyndham.
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Lisa C wrote a review Apr. 2
1 contribution1 helpful vote
The hotel was very nice and the food was great! The staff were wonderful and we didn't have one bad experience the whole trip. Martin, Rellez Mario,Gustavo, Erwin, Addy, and Archuro were amazing and truly made the trip more enjoyable. The hotel rooms were nice and they had a great view. At night there were great souvenir, jewelry and art stands. I recommend going to these stands, Riccardo at the art stand very talented and customized painting for me. Angel and his colleagues had a jewelry stand and the jewelry they made was very high quality and inexpensive. The souvenir stand was great too and we got a lot of cool tops that she brought from playa del carmen. Breakfast was served by the beach and it was lovely. Next time we go to Cozumel we will stay here.
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Date of stay: March 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Wendy Nuñez, Otro at Cozumel Hotel & Resort, Trademark Collection by Wyndham
Responded 2 weeks ago
Dear Guest, Cozumel Hotel and Resort, Trademark Collection by Wyndham thanks you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are all pleased and honored with comments like yours, also very happy to hear that you were highly satisfied with our services and also for the location of the resort. Thank you for highlighting the professional service that you received during your stay, your comments have shared with all the staff that you mentioned above. We will be more than glad that have the opportunity to pamper you again on your next Caribbean getaway. Warm regards. Wendy Nuñez Assistant to General Manager
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Elias T wrote a review Apr. 2
Cozumel, Mexico119 contributions42 helpful votes
Very often, CHANGE is considered negatively. However, this year, upon returning for the twentieth year to this all-inclusive resort, we were pleasantly surprised with the improvements which have been made since being taken over by WNDHAM. We took comfort, however, knowing that most staff members are still working at the resort. From my first call to the sales manager, JANETH JIMENEZ, until the time we arrived at the resort, our reservation process was positive and seamless – thanks to JANETH. The first and most dramatic change was the new paint job! No longer bright yellow and orange, the resort is crisp and bright, having been re-painted white. . Subtle touches of grey marble provide a restful setting. When we arrived, we were greeted like old friends by RUSSELL, the bellman we have come to know over the years and we were, once more, called by name! Pretty impressive since we were unable to travel there last year. Check-in was simple, with RAUL, the front desk manager, welcoming us back and processing out check-in very efficiently. Throughout our stay, Raul was one of the "go-to" staff members, who was eager and willing to help solve any issues or to answer most any question. Our poolside room was on the middle level, providing a wonderful view of the "largest swimming pool on the island"! Morning is breakfast time and we were pleased to head to the oceanfront dining room - Girasoles, where we were again greeted like old friends by the ever-jolly CORNELIO, who showed us to our table. Not to be outdone was BERTA - the best preparer of fried eggs and omelets! She is so good that the hotel has provided here with her own private station, at which there is almost always a line of devotees. She has a wonderful smile (although difficult to see behind her mandated mask) but there is always a twinkle in her eyes! Throughout our three weeks, we enjoyed a higher quality of food, particularly in the evenings, when there were special ITALIAN or MEXICAN night dining, outside, under the stars! The best meal during our visit was the OCEANSIDE CARIBBEAN BUFFET - especially arranged at the beach, where we were also entertained by three performers of fire-dancing. That, along with the incredible sunset, made everyone's evening most enjoyable. In the late afternoon, following a rousing game of pool volley ball, we repaired to the bar, where again, we were greeted as old friends by DANIEL - one of the best bar-tenders, who knows how to prepare a great Manhattan, and who does so with a most positive attitude. More than twenty years ago, on our first visit, we were so impressed with a young man, who was a bell boy - RUDY. He is probably the longest - serving staff member and is now the night manager of the resort...well done! Also the always pleasant LIVIA - one of the front desk staff members. Other staff members who made our stay more pleasant include ALBERTO, GUSTAVO, RELLEZ, MARIO and the entertainment staff - ALONZO, CRISTINA and ARTURO. A special SHOUT-OUT goes to a new member of the staff - from the first day we arrived and throughout our stay, we observed one young man, who was ever-present and ever-attentive to the needs of those he served. His name is MARTIN, and he is one of the best additions to the wait staff in the dining room. On our second morning at breakfast, MARTIN greeted us by name, escorted us to our table and recalled what we both wanted in the way of beverages and food. Sometimes, members of a hotel staff stand out and MARTIN is unquestionably the very best! We had the opportunity to get to know him, to learn that although he is only about 38 years of age, he suffered the loss of his wife this past January, and he is raising his daughter, who just turned thirteen. MARTIN seems tireless and was always quick to inquire how he could better serve us. This young man should be elevated to a position of management, without question! Had everything changed? Not at all. However, we are confident that under the leadership of ANGEL PASILLAS VALDIVIA, the proposed upgrades and improvements will only add to a wonderful experience. He is ever-attentive and responsive to suggestions. One day, I happened to notice that the American Flag outside at the entrance looked a bit ragged and torn. I mentioned it to Angel, and within a few minutes, the flag was replaced with a new one! Thank you, ANGEL, for respecting your guests and their countries. We look forward to seeing the improvements promised for next year.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip: We prefer to have a pool-facing room, but there are others, which face the ocean and the sunsets.
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1 Helpful vote
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Response from Wendy Nuñez, Otro at Cozumel Hotel & Resort, Trademark Collection by Wyndham
Responded 2 weeks ago
Dear Guest and family, Thank you, for your lovely review. I am delighted to know about your loyalty through all this years with us and that you consider Cozumel as your “island home” . It was our pleasure to host you. I appreciate your recognizing about the new improvements on propriety and the hospitality and service of our associates that work constantly to provide you always with the best of the experiences. Your kind words have been shared with the entire team, and they are more than happy to hear that they have contributed in to create you a great impression. It remains our primary objective to delight our guests through genuinely kind and generous service; therefore, I could not be more pleased to receive your feedback that every team member you have encountered met your expectation. We appreciate the flag present you generously want to provide to us. We look forward to welcoming you back to the warmth of Cozumel Hotel and Resort family soon, and please stay safe. Cozumel Hotel and Resort, Trademark Collection by Wyndham.
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PRICE RANGE
US$77 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel cozumel cozumel, hotel cozumel resort, cozumel resort
FORMERLY KNOWN AS
Hotel Cozumel & Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
180
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Frequently Asked Questions about Cozumel Hotel & Resort, Trademark Collection by Wyndham
Which popular attractions are close to Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Nearby attractions include Cozumel Bar Hop (0.2 km), La Internacional Cerveceria (1.0 km), and San Gervasio Mayan Archaeological Site (1.2 km).
What are some of the property amenities at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Conveniently located restaurants include Taco y Tequila Cozumel, Señor Frog's Cozumel, and Hooters Cozumel.
Are there opportunities to exercise at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Hotel & Resort, Trademark Collection by Wyndham offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Cozumel Hotel & Resort, Trademark Collection by Wyndham?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Cozumel Hotel & Resort, Trademark Collection by Wyndham?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (1.2 km).
Does Cozumel Hotel & Resort, Trademark Collection by Wyndham have any great views?
Yes, guests often enjoy the ocean view available here.