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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,681 Reviews from our TripAdvisor Community

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Showing 1,452: English reviews
Reviewed 2 days ago NEW

Have stayed here probably eight times. Enjoyed all but one time (had a connecting room, and they are very noisy). Very friendly staff. Seems like they are always working on something to keep the place up. Think it is very reasonable for what you get.

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Helpful?
Thank Stephen N
Amarillo, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

Decided to take a quick two day trip to Cozumel and booked my hotel the morning I left the United States. Found a pretty good price at this all-inclusive hotel and I must say it was worth every penny. The food was palatable and plentiful. The swimming pool was nice, the rooms were clean and had excellent air conditioning. The...

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Helpful?
1Thank golfngyn
About Hotel's Favourite Review
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel at last minute, also thanks for your comments, all our team works hard every day to please all our customers. We hope you can come back soon. Receive a warm saludo

Ames, Iowa
Reviewed 3 days ago NEW

Well I keep going and going anyway. (Going to this hotel) My family have been regular visitors to Cozumel for about 7 years, trying 4 other resorts and hotels prior to coming to the Hotel Cozumel. This hotel represents the best compromise for what we want in a vacation. Easy walk to town, value for the dollar, snorkeling, food etc....

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Helpful?
Thank Don F
Reviewed 4 days ago NEW

We stayed at Hotel Cozumel and Resort for five days we paid extra for the all inclusive. The pool is huge and awesome. The beach isn't really a beach it is all man made. The water is rough by the "beach" not a great place to swim. The food was good for an all inclusive, they served something different at...

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Helpful?
Thank Holly N
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, as you saw, all our team works hard every day to please each one of our different guests. We hope you can come back soon. Receive a warm saludo

Patong, Thailand
Reviewed 5 days ago NEW

The hotel is in a great location for a scuba diving trip, just across the street from the dive shop and beach. Excellent dive sites are as close as a 10 minute boat ride, with many others farther away, but well worth the time. The dive staff is very good, and the shop is fully equipped. The meals all buffet-style...

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Helpful?
Thank BobFromVerona
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different guets. We hope you can come back soon Receive a warm saludo

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

The rooms are basic, not luxurious, but very clean and comfortable. If you request the ocean view like we did, you will find that there is a lot of traffic on the road between the resort and the water, so you may want to request a pool view, I would think it to be much quieter. One of the disappointments...

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Helpful?
Thank Mary Cay T
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different guests. We hope you can come back soon Receive a warm saludo

Morgantown, West Virginia
Reviewed 1 week ago NEWvia mobile

We recently returned from a dive trip. I dive and my wife hung out. I was a bit worried after reading the reviews but really enjoyed the place. The resort is clean and well kept. All the food is good. Options for dinner are limited and we walked into town a couple nights to eat. Breakfast and lunch are real...

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Helpful?
2Thank traveler1809439
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear lovely couple, I want to thank you for choosing our hotel after all, also thanks for your comments, really all our team works hard every day to please each one of our different guests, we'll share it with our team, and obviously with the dive shop. We hope you can come back soon. Receive a warm saludo

Cottage Grove, Minnesota
Reviewed 1 week ago NEW

If you are looking for a clean decent place to stay and scuba dive this may be the place for you.The rooms were clean and you can walk to town.This is not a five star hotel but you are not paying anywhere near the prices, The food is decent but only one of the buffets are open at a time,There...

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Helpful?
Thank garkg
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, also thanks for your comments, all of us works hard every day to please each one of our different guests, we'll share them with our team and the dive shop as well. We hope you can come back soon. Receive a warm saludo

Green Bay, Wisconsin
Reviewed 1 week ago

This is a perfect resort for any budget traveler. All inclusive for a lot less than most. Sure the food isn't 5 star or are the rooms, but this place has some of the nicest people around. 2nd time here & already looking forward to returning. Walking around anytime without worry is my absolute favorite. Or a $3.50 cab ride...

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Helpful?
1Thank bfish12345
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for your preference, your comments have been a faithful copy of what our hotel and its staff are, our team is the most valuable thing we have, the hotel is what it is, for them, we will gladly share your comments with all our team of work. We hope you can come back soon Receive a warm...

Pekin, Illinois
Reviewed 1 week ago

So we came back to Hotel Cozumel and Resort again this year. It is the price that gets us back because the food is still like it was last year, not much changes day to day on the buffet. We did get check into a room with two double beds and since we are not Carol and Greg Brady from...

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Helpful?
1Thank Joe S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel one more year to spend your vacation, always we do our best to please each one of the guest requests, we work hard every day for that purpose, thank you for your comments, we'll work on them to fix those red flags. Please come back soon. Receive a warm...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $117 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
122 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request non-connecting/adjoining room.”
 of 5 bubbles 199stephenn, 17 Feb 2017 | Read review
“Pool view as ocean view is limited”
 of 5 bubbles 109DonF, 16 Feb 2017 | Read review
“See full review.”
 of 5 bubbles BobFromVerona, 14 Feb 2017 | Read review
“Rooms toward the street side are somewhat noisy from traffic. Elevators are quick and easy to access.”
 of 5 bubbles mikekG7354GM, 1 Feb 2017 | Read review
“front wing is near lobby and and front entrance, w/tunnel to beach across the street. side and back are quieter”
 of 5 bubbles NealHart, 30 Jan 2017 | Read review
5 of 5