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Hotel Cozumel and Resort

1,834 reviews
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Traveller (1276)
Pool & Beach (635)
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Overview
  • Excellent23%
  • Very good42%
  • Average21%
  • Poor8%
  • Terrible6%
Travellers talk about
“dive paradise”(273 reviews)
“dive shop”(216 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from Hotel Cozumel and Resort
Offers & Announcements: 40% off room rate
Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,834)Write a Review
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84
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All reviewsdive paradiseunderground tunneldive shopall inclusive packagebeach clubbeach areadive tripall inclusive planhuge poolrinse tanksclose to townbuffet stylefajitasfishocean sideman madesnack bar
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1 - 5 of 1,549 reviews
Reviewed 3 days ago

I have stayed at Hotel Cozumel many times, but did not stay there for more than a year, so I was pleasantly surprised by the many improvements that has been done to the buildings and the grounds. It looks better than before. The restaurant by...More

Thank 44travel2015
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded yesterday

Dear guest, I want to thank you for your visit after one year, also many thanks for your valuable review, as you see we work hard to please to all our guests. We hope you can come back soon. Receive a warm saludo

Hotel's Favourite
Reviewed 12 June 2017

I go to Cozumel three or four times each year for diving, and I always stay at Hotel Cozumel and Resort. It’s truly an amazing value. I have probably stayed there 15 times or so over the last few years, and I won’t even consider...More

3  Thank 41-38
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 26 July 2017

Dear guest, First of all I want to thank you for spend once again your vacation in our hotel, all our staff really appreciate it all your lovely comments, as you know all our team works very hard every day to please each of our...More

Reviewed 1 week ago

Internet was not working well the whole week I was there, I need to have stable internet when I travel so I can run my business while vacationing. The cable TV was bad and I offered to fix it but they said they had a...More

Thank Hayfarm
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 5 days ago

Dear guest, Thank you for spend your business vacation in our hotel, also thanks for your review, we'll share it with all our involved people, to fix the reported things. We hope you can come back soon. Saludos Cordiales

Reviewed 1 week ago

Just returned from a week at the Cozumel Hotel and Resort. Hotel staff could not have been more friendly, and rooms were fine for the price, although ran out of hot water on two late afternoons. "Free" Wi-Fi was for the most part non-existent, probably...More

2  Thank drapap
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 5 days ago

Dear guest, Thanks for spend another vacation in our property, we really appreciate it, and also appreciate it all your comments that we'll share with our heads of the hotel to work hard in all the inconveniences that are found during your stay. Saludos Cordiales

Reviewed 1 week ago

We were 2 families that stayed at this hotel from Dec. 30th to January 6th. The hotel is very small and quiet. It's old but clean. When we arrived our room smelled really really bad (disgusting smell) so we went back down to the lobby...More

2  Thank Julieetteemy
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 5 days ago

Dear guest, I want to thank you for choosing our hotel to spend your family vacation, also thank you for your valuable review, you can be sure that your comments will be taken into account to solve all the anomalies found. We hope you can...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$85 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$85 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1276)
Pool & Beach (635)
Room & Suite (217)
Dining (121)
Hotel & Grounds (823)
Bathroom (23)
Business Centre & Event Rooms (14)
Family and Play Areas (13)
Questions & Answers
Ask a question
Jerry P
12 January 2018|
AnswerShow all 3 answers
Response from Enrique U | Property representative |
Hola, you don't need to make in advance reservation, just go with our recreation staff to make the arrangements, bikes come with lock, biking into town is perfect and safe, however as you know and as all places in the world... More
1
Vote
Melissa L
2 January 2018|
AnswerShow all 2 answers
Response from Enrique U | Property representative |
Hola Melissa, I belive you did not read carefully, the all inclusive cost is per person, and the B&B cost is per room, so never the AI price will be less than the B&B Even though our B & B plan includes breakfast, we put a... More
0
Votes
Melissa W
18 November 2017|
Answer
Response from Enrique U | Property representative |
Hola Meliisa, unfortunately hes no longer with us.
0
Votes
Room Tips
"If view of pool area is important, make sure your room not blocked by a big palm tree."
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"Don't pay for the ocean view it is not worth it and rooms are noisy."
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"Just don't pay extra for ocean view unless you are a very hard sleeper"
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"Go for the 3rd floor pool view rooms. There's an elevator, and 3rd floor rooms offer greater privacy and..."
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