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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,651 Reviews from our TripAdvisor Community

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Showing 1,431: English reviews
Lakewood, Ohio
Reviewed yesterday NEW

Nice Lobby, Friendly staff. I reserved a pool view room and got one that faced the road and had partial ocean view. Check in was easy, The room had tile floor, Firm bed that was comfortable with one long pillow on the bed, Flat screen TV with a few channels. The Safe is a key one that you have to...

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Helpful?
Thank TheTraveler67
Omaha, Nebraska
Reviewed 2 days ago NEW

dive paradise diving from Cozumel resort pier,,lockers if staying at hotel,place to wash your equipment, very good buffet food,or menu,but this year they remodeled the lunchroom that sits close to the ocean, and made it gigantic,fans, new tables and chairs,beach front to get a tan,beautiful fresh water pool at hotel with lots of service,beautiful spacious rooms,dive packages available,inclusive or non...

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Helpful?
Thank raymond h
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for reserving in our hotel to spend your vacation, also thank you for your lovely comments about our property, all our team works hard every day to improve every day and to please each one of our different guests. All of us hope you to come back very soon. Receive a warm saludo

Reviewed 2 days ago NEWvia mobile

I learned to dive here! Love the grounds and excellent dive staff. The room was standard, a little bathroom and very deep tub, hard to get in and out of if you aren't too agile. Staff was great. Rooms were cleaned well. Loved the towel animals and flowers.

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Helpful?
Thank tjohnsail
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for the hotel review and Dive Shop, we'll share it with them. Also we'll work on the subject of bathtubs. We hope you can come back soon. Receive a warm saludo

Joplin, Missouri
Reviewed 3 days ago NEW

We have been staying at hotel Cozumel for 8 years usually go twice a year we are go for the diving the staff is great the food is not what you get in the US but you are in Cozumel great hotel anything you need just ask usually go in February but had to change it to may this year...

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Helpful?
Thank jroyertire
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for all your continued support during these years, also thank you for your lovely comments, we'll share them with all our team. We'll waiting for you next May. Receive a warm saludo

Grafton, Ohio
Reviewed 3 days ago NEW

Beautiful grounds. Staff worked hard at all times. They are always doing something and always helpful. Omelettes in the morning made to order were great. Pasta bar at night was so good. Some of the food - not to my liking but there is plenty to eat. Love the hammock area. very relaxing. Wish the bar at ocean didn't close...

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Helpful?
Thank my2twerps
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all we want to thank you for choosing our hotel to spend your vacation, also thanks for your comments, it's true, our staff works hard every day to please each one of our different guests. We hope you can come back sonn. Receive a warm saludo

Pennsylvania
Reviewed 4 days ago NEW

Stayed at the Hotel Cozumel and Resort for 5 days and was very pleased with the location, accommodations, food and staff. The location was ideal to be able to walk into the center of town and also to walk to the cruise ship area. The hotel is on the beach and has a very nice entrance into the water for...

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Helpful?
Thank winendiningduo
Omaha, Nebraska
Reviewed 1 week ago via mobile

The diving was very good, especially Palancar reef & the shipwreck. The hotel is very close to town and our Jr Suite was nice for a dive resort. The all-inclusive meal plan isn't a bargain & the food is only so-so. There are good restaurants in town that are cheaper with much better food. The staff was accommodating. When we...

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Helpful?
Thank mybroker1
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for choosing our hotel to spend your vacation, also thanks for your comments, we'll work on them to improve. Please, come back soon. Receive a warm saludo

Reviewed 1 week ago via mobile

Based on some of the reviews I read I really didn't know what to expect. This was a last minute trip for my birthday because the original plans were canceled. The hotel was pretty good overall. The all inclusive gave u a few places where u can eat/drink at and unless you are picky you'll be satisfied . The rooms...

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Helpful?
Thank MzLarry
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for choosing our hotel to celebrate your birthday, also thanks for your comments, we'll work on them to improve. Depending on where you are, there are direct flights to Cozumel, it is a matter of searching and informing you, which would be a pleasure for us, you have our information, contact us. We hope you can come...

Williston, North Dakota
Reviewed 1 week ago

The rooms are clean, but very outdated. Staff is very friendly and helpful. The food is OK, but nothing great. We were there for a Scuba trip and we really liked that there were places to dry gear on the balcony. You have to walk across the street, or use the tunnel to get to the water, which we didn't...

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Helpful?
Thank ian_in_nd
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dera guest, We want to tahnk you for spend your vacation in our hotel, we'll share your comments with our staff, we hope you can come back soon. Receive a warm saludo

Chicago, Illinois
Reviewed 1 week ago

staff was very friendly and helpful. rooms were clean although like other places have the toilet paper in the garbage can rule - not very appealing. we paid for the partial ocean view. we could see the ocean, but a building was blocking the way. breakfast was ok.

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Helpful?
Thank Mike B
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for allowing us to settle it during your two nights stay, also thanks for your comments, we will share it with our staff, even though we do not know what you mean by the toilet paper comment Unfortunately the location of the hotel is across the street and in our beach club we have our restaurant,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $127 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Little road noise from Partial Ocean rooms”
 of 5 bubbles TheTraveler67, 21 Jan 2017 | Read review
“Second floor over looking the pool.”
 of 5 bubbles Alan272983, 4 Jan 2017 | Read review
“Stay on the 2nd or 3rd floor and book your diving through the hotel for a discount.”
 of 5 bubbles Jeller805, 27 Dec 2016 | Read review
“I did not stay here. I only came here to start an excursion”
 of 5 bubbles skpq, 22 Dec 2016 | Read review
“I've only stayed on the first floor, but had no problem with that!”
 of 5 bubbles JulioG634, 16 Dec 2016 | Read review
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