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Hotel Cozumel and Resort

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1,614 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cozumel and Resort
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Showing 1,404: English reviews
Duluth, Minnesota
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 weeks ago

We stayed here in June of this year, I'm just very late getting to my review. My family consists of myself, my husband and 3 kids ages 13 to 16. Overall the resort is wonderful. The pool was gigantic, food was wonderful and the staff was extremely friendly. Getting to the resort from the airport was quick and easy -... More 

Helpful?
7 Thank Sarah P
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hey dear Sarah, I just want to say THANK YOU!!! for all your comments, the way you describe our property, our activities, our restaurants, rooms, beach, pool, staff as well, so your review is a totally copy of our day by day, you really realized that the staff works hard every day, to please each guest of our hotel. We... More 

Toronto, Canada
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Good resort. 3 star but a strong 3. Close to town. Great snorkeling but no beach to speak of. Huge pool. Good rooms and great staff. 10 minute walk to San Miguel. Car rental on site. dive shop on site.

Helpful?
1 Thank Christopher1701
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for staying in our hotel, we appreciate all your comments. Receive a awarm saludo. More 

Ponca City, Oklahoma, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 weeks ago via mobile

We have stayed at this hotel 4 times in the last 15 months. This will definitely be our last. This trip we split our stay between 2 AI hotels, but i will not mention the other place on this review. The staff at Hotel Cozumel seemed a little angry this trip. The food is mediocre and if they are going... More 

Helpful?
4 Thank Alan S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear Alan, I want to thank you for your comments, also I want to apologize for the inconvenience you may found, we'll take all your comments very seriously to fix all those red points. Receive a warm saludo More 

Travellers are raving about these Cozumel hotels

London, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2016

I have enjoyed my many visits to Cozumel and staying at Hotel Cozumel. Location is great and walking distance to downtown. The staff are VERY accommodating to all the visitor and divers. The hotel has been here a long time and a little dated BUT updates are evident and ongoing. Rooms are clean and cheerful and food is good homestyle... More 

Helpful?
1 Thank pearcem52
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for choosing our hotel to spend your vacation, we appreciate all your comments, as you mentioned, our staff work hard every day to please each one of our different guests. We hope you can come back soon. Receive a warm saludo More 

SAINT PETERSBURG
Level Contributor
252 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
Reviewed 28 October 2016

I spent two nights here with a paid reservation made through Expedia and had no problems at check-in. The receptionist was very friendly and let us check-in an hour early as soon as a room became available. The second floor room was about as far as you could get from the elevator in one of the side buildings but convenient... More 

Helpful?
Thank ERIC353
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for staying in our hotel, we appreciate all your comments. We hope you can come back soon. Receive a warm saludo More 

Omaha, Nebraska
Level Contributor
11 reviews
3 hotel reviews
Reviewed 26 October 2016

I have stayed here a couple of times and enjoyed it. The staff is great!! The grounds are clean...and diving is fabulous! Will stay again on my next dive trip. Although, if your expecting high end alcohol or creative drinks you might want to go else where. They are very limited on what they make and everything was super sweet.... More 

Helpful?
Thank Sandra H
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for staying in our hotel, we apprecaite your comments. Receive a warm saludo. More 

Morgantown, West Virginia
Level Contributor
8 reviews
Reviewed 25 October 2016

I love Hotel Cozumel and Resort. I have just planned my 3rd trip there. I can't wait to go back. The diving is phenomenal. I especially love the shore dive from the resort. The food isn't exceptional b ut I love all of the fresh local fruits. Great set up for divers.

Helpful?
Thank Melody M
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, All our hotel team want to thank you for spend another great stay with us, thanks for your comments, we hope you can come back soon. Receive a warm saludo More 

Gillette, Wyoming
Level Contributor
16 reviews
Reviewed 21 October 2016

I have been at Hotel Cozumel several times, so it's time to write a review. The price vs quality is good. The food is pretty good with big variety. My favorite is the snack bar by the pool! I have to admit that the rooms a bit simple and ran down but they are very clean. it's just a bit... More 

Helpful?
Thank tdives307
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for your continued support, thank you for your comments, all of us work hard every day to please each one of our different customers. We hope you can come back soon. Receive a warm saludo More 

Ames, Iowa
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 October 2016

I'm not really sure how many times we've visited this Hotel but we keep coming back and here's why. Constantly improving, very good free wi-fi, easy walk to town, great snorkeling, fantastic people, safe, great air conditioning and mostly fantastic people. It's true that the breakfast may be the best meal of the day. We really love the two snack... More 

Helpful?
Thank Don F
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all I want to thank you for all your continued support during those years, thank you for all your comments, all our staff works hard every day to please each one of our customers, they are our most valuable treasure, are the fuel of this machine, the hotel can't walk ahead without them. We'll see you... More 

Sacramento, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2016

We chose to stay at this resort because you can walk across the street for diving, and that was our purpose here. I have never been so disappointed on so many levels with a resort. The beautiful pictures you see online were likely taken when everything was new. Everything is more run down looking in person. There are no actual... More 

Helpful?
Thank Carly B
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for all your comments, we'll working on them, our team works hard every day to please each one of our customers. Receive a warm saludo More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $114 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
102 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Resort has 3 buildings , all rooms in buildings 2 and 3 are facing pool area .”
 of 5 bubbles mmisha007, 25 Nov 2016 | Read review
“Ocean view rooms cost extra. Make sure you get the top floor as there are buildings across the street which would block your view.”
 of 5 bubbles 17joeg, 21 Nov 2016 | Read review
“We like the second floor rooms. they are a bit quieter and have balcony.”
 of 5 bubbles Christopher1701, 1 Nov 2016 | Read review
“Like the rooms that have the afternoon sun”
 of 5 bubbles pearcem52, 28 Oct 2016 | Read review
“All the rooms are great”
 of 5 bubbles 904sandrah, 26 Oct 2016 | Read review
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