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Iberostar Cozumel

#12 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
06/06/2017 07/06/2017
1 room 2 adults 0 children
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Iberostar Cozumel
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4,807 Reviews from our TripAdvisor Community

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Showing 4,365: English reviews
Cedar Rapids, Iowa
Reviewed 25 February 2013

Recently returned from the Iberostar and had a great time. Sure, there are a few things that could be better, but overall we thought the resort was very nice. The grounds are very well kept and the resort is very clean. And the people that work there are awesome. Make sure you take a bunch of ones for tipping as...

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Helpful?
Thank Cubbie52
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest We would like to thank you for choosing to stay at our hotel and to write a review on trip advisor about your experience at the Iberostar Cozumel, All your comments are very important to us, especially the ones that mention our staff, since they are crucial to make your stay a special and memorable one. We are...

Montreal, Canada
Reviewed 25 February 2013

It's my second time in Iberostar Cozumel and the first time i was there we were evacuate to the Tucan/Quetzal because and hurricane was coming. So this time we were there for 7 days and i enjoy it. I wanna say a big thank you to Martin for this service in french and is hospitality. The service was perfect at...

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Helpful?
1Thank JonathanG79
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On behalf of all the hotel staff and particularly the General Manager we would like to thank you for choosing to stay at our hotel for the second time and to write a review on TripAdvisor about your experience. We feel honored to know you enjoyed our facilities, the environment, the accommodation and the services that we offer....

Denver
Reviewed 25 February 2013

For our first anniversary we decided to head to Cozumel. As my DH had already visited the island before years ago and he loved it, we figured we'd head back for my first time. Oct is the low season and it showed, not in a negative way, but in a great way. The resort was at low capacity, the pool...

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Helpful?
1Thank Bugnya
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Client On behalf of the staff and particularly the general manager of Iberostar Cozumel we would like to thank you for choosing to stay with us and for taking the time to share your feedback to us and the rest of travelers It is a cause of satisfaction to read that you and your husband had a great time...

Burlington, Canada
Reviewed 24 February 2013

We stayed here last week and found it very easy to meet nice people from both Canada and the USA. We have found the Iberostar resorts good quality and value having stayed also in the Mayan Riviera and Varadero Cuba before. The smaller lay out makes it more cozy and friendly.Lots of people go here for the diving but the...

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Helpful?
Thank Bianca123000
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest First of all we want to take this opportunity to thank you for chosing Iberostar Cozumel for your recent holidays and for taking your time to share with us and the rest of the online community your experience. It is with a big pleasure that we read your comments about our co workers and to learn that they...

Indianapolis, Indiana
Reviewed 24 February 2013

I've been to a few all-inclusive resorts and I feel like they have always been amazing. Iberostar Cozumel is not great. I will break this review down into 3 sections. Pros, Cons, and Amenities that should have been included in an "all inclusive" Pros Nice Beach with breathtaking sunsets Fun "Star Friends" staff who had a great energy Some of...

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1Thank Kim J
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On behalf of all the staff and the general manager of the Iberostar Cozumel we would like to thank you for choosing to stay with us and for taking the time to share with us and the rest of the online community your experience. It is a pleasure to read you had a great time with all our...

Reviewed 24 February 2013

EXCELLENT customer service!! Staff went above and beyond to make things AMAZING! Food was great! Shows were FANTASTIC!! Wildlife and grounds were well maintained, clean and beautiful. Rooms were large and hammocks were comfy. Beds were a little hard but everything else made up for it. Snorkeling was awesome!! No real swimming directly off beach but the pools are fantastic!!...

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Helpful?
1Thank Laura B
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest Thank you for the opportunity you have given us by choosing to stay at Iberostar Cozumel and for taking the time to share with us and other travelers your experience. We feel honored to know you enjoyed our facilities and the environment we work so hard to preserve. It is fantastic that you enjoyed your accommodation (tip: we...

Playa del Carmen, Mexico
Reviewed 23 February 2013

Last May I got married in this hotel. To organize everything for hundred people well... It was a challange. But after the whole event was amazing from the food to the last detail. The hotel is like in a fairy tale, diving is amazing just from the resort... What else can anyone wish for? (oh and we stayed at the...

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3Thank beavisnail
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On Behalf of the general manager and all the staff we would like to congratulate you once more for your marriage and for choosing us to celebrate such a special event in your life. We are especially pleased to see that you enjoyed the food, service and the hotel’s settings and surroundings and also the set up for...

usa
Reviewed 22 February 2013

if you are a diver, this is the perfect place for you ! have been to this resort many times and it is consistently good in all areas. it has a great location (closest to the reefs)...it faces west so you get great sunsets. i dont understand why they close the beach bar before sunset however..??? the front desk did...

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Helpful?
2Thank stkdog
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Costumer First of all we would like to thank you for the opportunity to serve you once again during your recent vacation here in Cozumel and also for the time you invested in sending your comments to us and the rest of the TripAdvisor community. It is fantastic to receive comments like yours regarding the service our co workers...

Peterborough, Canada
Reviewed 22 February 2013

We stayed at the Iberostar with another couple. The grounds are very tropical with lots of "wildlife." I'm a photographer and this was a fabulous place to take photos. The food and drinks were very good. The resort was very quiet through the day. Many of the other guests went diving everyday therefore leaving us non-divers alone at the bar...

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Helpful?
2Thank Chrissy R
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Costumer On behalf of the general manager and all the staff of the Iberostar Cozumel we would like to thank you for the opportunity you have given us by choosing our hotel and of course for sharing your comments on your experience. We are glad read from your review that you enjoyed the grounds and the wildlife around the...

Reviewed 21 February 2013

Going to Cozumel was a family trip. The island looked beautiful in pictures and we've been to rivera maya and cancun so we wanted to try Cozumel. When we got to the hotel and first went to beach we noticed that the shore and into the water was very rocky and impossible to swim in unless you went on the...

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1Thank Mona0111
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On behalf of all the staff and particularly the general manager of Iberostar Cozumel we would like to thank you for choosing to stay with us for your recent vacation and also for taking your valuable time to write your comments on trip advisor. Our guests’ reviews always help us to have a great picture of your perception...

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06/06/2017 07/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $179 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
672 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are situated on the first and second floors. If you have issues walking up stairs, simply ask for a bottom floor room.”
716terencem, 25 May 2017 | Read review
“We were on the 1st floor in the 4500 building. It was fairly close to the lobby and restaurants, a little walk to the pool and the beach.”
kathyfU930PJ, 25 May 2017 | Read review
“Cottage 11 has great views and close to bar, dive shop and pool.”
JimDaddy1, 22 May 2017 | Read review
“We had a suite that was awesome!”
Tonynevada, 18 May 2017 | Read review
“upper floor had better air conditioning”
shrinkb, 18 May 2017 | Read review
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