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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,575 Reviews from our TripAdvisor Community

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Showing 2,700: English reviews
Menominee, Michigan
Reviewed yesterday NEW

First of all, my husband and I take a trip somewhere without children once a year. This is the only time we get to be alone as a couple. I have always sent emails to the hotel before requesting them to have a king bed in the room for us. I sent 2 emails and 1 facebook message to GPR,...

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Thank melissamae
Homer Glen, Illinois, United States
Reviewed yesterday NEW

From the moment you walk into the lobby, you are greeted by smiles, mimosas and a feeling like you are home. Several reviews spoke about uncomfortable beds? Ours were pillow top beds and were extremely comfortable. The new coffee and ice cream bar was a wonderful addition as are the coffee pots, mini-fridges, and twenty-four hour room service. For buffet...

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Thank Edward M
Virginia
Reviewed yesterday NEW

So this was our first experience with Cozumel as both us and the other couple we went with had visited Cancun as well as the Dominican Republic. We felt all 3 had their advantages and disadvantages. I think overall, everything we experienced was good aside from a few specifics I will try and lay out. The resort was clean, staff...

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Thank we_love_God77
Cameron
Reviewed yesterday NEW

great hotel with excellent service. i have been to this resort several times it is located in good spot for shopping up town or in mall next to hotel .the cruise ships block view a little but they are fun to watch docking .

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Thank josephmS2595OA
New Berlin, Wisconsin
Reviewed yesterday NEW

The food was not good, buffet food was not hot, after awhile it all tasted the same! The 3 better places to eat were sure nothing special and half empty. There is no night life to speak of. some entertainment in the little Amphitheater but mostly games they played with the audience. Sports bar was always freezing and loud. Staff...

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Thank JillMaryBeans
Reviewed 2 days ago NEWvia mobile

I'm going to try to be as positive as I can, according to my experience! PROS:  I'm going to start with the employees of this place... EMPLOYEES: fabulous, dedicated and super professional!!... they gave us a really warm welcoming at the lobby. Isabelle the receptionist is great and really professional,  she took the time to explain us where is everything...

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1Thank Elizabeth Q
Pleasant Gap, PA
Reviewed 2 days ago NEWvia mobile

Received day passes to the resort today ($30 each/half price) to use beach. Extremely limited seating (although there could be more as another review said), very limited access to facilities. Got the last two towels, bathroom toilets limited and overflowing, little attention from staff. Disappointing as the facility otherwise looks nice. Would suggest going elsewhere.

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Thank Carmster
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Carmster Let us thank you in the first place for your visit at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are currently implementing action plans to revert...

Franklin, New Hampshire
Reviewed 2 days ago NEW

We loved the location. It isn't far from downtown and has great snorkeling right in front of their small private beach. We enjoyed waking up and having coffee while watching the cruise ships docking at the International Pier. And, enjoyed watching the ships leave at night too. Exceptional service from Melissa at front desk and the lady cooking omelets on...

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Thank mullavml
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear mullavml First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority....

Indiana
Reviewed 2 days ago NEW

We stayed at the Grand Park and found for the price it was a good choice. The food was decent at the buffet but the special resturants were very good. The wait staff everywhere was excellent . Watch out for the uneven walkways always watching where you step. The shows at night were great, nice pools by the ocean. I...

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Thank Janie1976
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Janie1976 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it....

Salisbury,MA
Reviewed 3 days ago NEW

This was our 10th trip to Cozumel and 3rd staying at the Grand Park. We love Cozumel for the ease of shore snorkeling along many areas and the friendly locals. I always tell friends it a "solid good" not great, not average, just a solid good for what we pay. Flight, Hotel, Food, Drink for just under $1,000 The beach...

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Thank Bkid43
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Bkid43 Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We look forward to welcome you back to have the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $212 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
432 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“five extra cast to front desk when checking in”
 of 5 bubbles melissamae, 20 Feb 2017 | Read review
“A note to the staff member that fills the minibar helps and they will honor your request. Maid service is outstanding.”
 of 5 bubbles 855edwardm, 20 Feb 2017 | Read review
“Tip your girls and they will supply you with whatever you need!”
 of 5 bubbles we_love_God77, 20 Feb 2017 | Read review
“Bed was a little on hard side ”
 of 5 bubbles jeffcE6015NS, 16 Feb 2017 | Read review
“Floors 6, 7, or 8 have great views; below that, view impaired by trees. Upper floors go to the Royal Holiday members first.”
 of 5 bubbles bogiegramma, 16 Feb 2017 | Read review
5 of 5