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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,576 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,701: English reviews
Salisbury,MA
Reviewed 3 days ago NEW

This was our 10th trip to Cozumel and 3rd staying at the Grand Park. We love Cozumel for the ease of shore snorkeling along many areas and the friendly locals. I always tell friends it a "solid good" not great, not average, just a solid good for what we pay. Flight, Hotel, Food, Drink for just under $1,000 The beach...

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Helpful?
Thank Bkid43
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Bkid43 Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We look forward to welcome you back to have the...

Arlington, Texas
Reviewed 4 days ago NEWvia mobile

This place is awesome! The staff the food the amenities are totally wonderful. Everyone is very friendly and helpful. We will definitely be back sometime this year. 4-5 days is just the right amount of time.

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Helpful?
Thank faithinhim99
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear faithinhim99 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. Hopefully we will have the opportunity of welcoming you...

North Royalton
Reviewed 4 days ago NEW

We have been staying at the Park Royal in Cozumel 2 times a year for the past 7 years. We have seen many changes as each year they try to meet or exceed our resort preferences. After more recently becoming a "Grand", the changes have been larger and even more user friendly. Great service always and very convenient for diving...

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Thank O4589BMkathleens
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear O4589BMkathleens Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. We will be...

Leduc, Canada
Reviewed 5 days ago NEW

Very nice resort. Just short on chairs . People put towels on them by 7am. A little annoying worrying about if you will get a chair each day . Otherwise very nice, clean resort. Loved the cafe shop.very good food and service .

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1Thank jeffcE6015NS
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear jeffcE6015NS Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. The corresponding departments have been aware of this situation in order to avoid future discontents. Please...

Lakeville, Minnesota
Reviewed 5 days ago NEW

This resort is part of the Royal Holiday timeshare system. While it is a nice resort overall, there are definitely some areas where they need to improve. Rooms are very clean, nice, functional but not luxurious. More of a regular hotel room. But all have balconies which is nice for sitting outside in the evening to enjoy the gentle Caribbean...

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Thank bogiegramma
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear bogiegramma Let us thank you in the first place for staying at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. It disappoints us to know that we were unable to meet your expectations, for...

Rosendale, Wisconsin
Reviewed 5 days ago NEW

We booked this place based mostly on price, so that being said, I felt we got a good value for our money. The resort itself is a great location if you are looking to go shopping or do activities. It felt very safe to walk, and cabs were always readily available($14 for 6 people to go downtown.) The staff was...

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Thank AK3680
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear AK3680 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We look forward to your next...

Muskego, Wisconsin
Reviewed 5 days ago NEW

Overall I would recommend this resort. I did not sleep well but I am a light sleeper and there was a lot of noise from late night party people. Pools are not heated. That would be a huge improvement. If you are a nonsmoker like myself you will not appreciate all of the smoking that is allowed every where. I...

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Thank juditho531
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear juditho531 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. We are truly grateful...

Reviewed 5 days ago NEWvia mobile

Food was great, drinks were great, view was awesome! We got room service every day and it was great to sit on the balcony and eat breakfast. Love watching the cruise ships sail in and out of port every day. Iguanas were everywhere, another cool sight!! Staff was very friendly and helpful! Few things to note: 1) bed was firm...

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Thank Austyn G
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Austyn G Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. It is thanks to comments like yours...

Somerset, Wisconsin
Reviewed 6 days ago NEW

Our room was ocean view on the 9th floor. Very pretty view of the ocean but cruise ships block the full view and you can not see the sunset. Its a nice view if all you care to see are cruise ships. Also can not see the very small beach. The room was very nice and clean, nice shower, comfortable...

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Helpful?
Thank Dioz12
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Dioz12 First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. Please accept our most sincere apologies for the unfortunate situation experienced during...

Toronto, Canada
Reviewed 6 days ago NEWvia mobile

Beginning on a positive note, the staff is great, however the management is not. Beach is an overstatement, food is average, rooms are spacious and adequate, making dinner reservations is a frustrating experience.

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1Thank Bobalong1949
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Bobalong1949 Thank you for your preference. It was a pleasure to welcome you at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. We extend an honest apology to you for the unpleasant situation occurred...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $212 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
434 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“five extra cast to front desk when checking in”
 of 5 bubbles melissamae, 20 Feb 2017 | Read review
“A note to the staff member that fills the minibar helps and they will honor your request. Maid service is outstanding.”
 of 5 bubbles 855edwardm, 20 Feb 2017 | Read review
“Tip your girls and they will supply you with whatever you need!”
 of 5 bubbles we_love_God77, 20 Feb 2017 | Read review
“Bed was a little on hard side ”
 of 5 bubbles jeffcE6015NS, 16 Feb 2017 | Read review
“Floors 6, 7, or 8 have great views; below that, view impaired by trees. Upper floors go to the Royal Holiday members first.”
 of 5 bubbles bogiegramma, 16 Feb 2017 | Read review
5 of 5