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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,709 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,801: English reviews
Annandale, Virginia
Reviewed 24 July 2014

This resort was amazing as a whole. Since there were many wonderful things about this resort I will be splitting them up to sections. Rooms: 10/10 We had the biggest room, which was a royal suite and it was very spacious and neat. Cleanliness: 10/10 Very neat and clean, daily cleaning and very cute towel animals! Food: 10/10 The food...

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Helpful?
1Thank Arya F
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are delighted to know how much fun you had staying at Park Royal Cozumel. We're also glad Jesus and the entertainment staff were able to keep you and your children occupied throughout your stay with such great activities our resort has to offer. Thank you for the compliments about our resort and staff. Come back soon and...

Atlanta, Georgia, United States
Reviewed 24 July 2014

You definitely get what you pay for. The food for lunch and dinner is below average. The breakfast is just average. The drinks are made from cheap alcohol and mixers. The restaurant food is just average as well. The hotel itself is beautiful and nicely updated. The hotel is close to town. There is no complimentary wifi anywhere in the...

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Helpful?
1Thank Lindsay H
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We want to offer you an apologize if our services did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this...

Bellwood, Illinois
Reviewed 23 July 2014

This was my 11th wedding anniversary trip. We were very excited and read good things about this resort. We were disappointed to say the least. First we sent the hotel a message informing them it was our anniversary and we wanted a king bed in our room. Upon arrival we learned we had a double bed room. We asked if...

Review collected in partnership with this hotel
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Helpful?
1Thank Danyelle40
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if our accommodations did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. Cordially,

Reviewed 22 July 2014

We had a great time at Park Royal. It is close to town and close to alot of attractions. The only issue we had was the time share presentations. The host that took us around was great and we were told it was a 90 minute presentation. We were 2.5 hours into it telling the sales lady no and she...

Review collected in partnership with this hotel
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1Thank Eric K
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a great time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future. Cordially,

Michigan
Reviewed 21 July 2014 via mobile

We stayed over Christmas and were very pleased with our hotel choice. Staff was excellent, drink service and quality was excellent as well. Convenient location and snorkeling in front of hotel was awesome. Only downside was the food. There was always something that was okay but never anything real good. I've heard this about other all inclusives too, even those...

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Thank conradv
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear guest Thank you for reviewing Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time, however, we want to offer you an apology if the food service didn't met your expectations, we truly appreciate your feedback that makes us improve our services in benefit of our clients. We´ll...

Fort Collins
Reviewed 19 July 2014

Our 7 day stay at Park Royal was fantastic. We booked our trip through LivingSocial after a recommendation from friends who had visited recently. We opted to pay roughly ~$100 more per person round trip to fly into Cozumel rather than Cancun. Our decision was affirmed in talking to other travelers, who had payed roughly this amount in cab fair...

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Helpful?
4Thank LG1231
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this detailed review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations; feedback such as yours helps us to improve the quality of our services and also understand our guest needs. This review will certainly be helpful for...

Dallas, Texas
Reviewed 18 July 2014

I do not like being bothered about buying a membership while on vacation. We booked a snorkel tour through the hotel and the guide was a no show. We did get our deposit back eventually. Our safe did not work and we called the front desk only to get hung up on 5 times. I went to the front desk...

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Helpful?
2Thank Laura F
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We are sorry to learn of your disappointment regarding your most recent stay with us. We understand your frustration and will certainly pass along these concerns to our management team. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services...

Kansas City, Missouri
Reviewed 15 July 2014

See my prior reviews for more general comments Regarding some common / recent complaints: 1. The time share people checked with us when we checked in and we told them no and were never bothered again. Talked to several people who did do the tour, and they all said it was low pressure and they got good deals on cars,...

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4Thank Seven7Costanza
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this detailed review of your experience at Park Royal Cozumel. We are glad to know you had an amazing time staying at Park Royal Cozumel. We love taking care of our clients and this review will certainly be helpful for those who plan on staying with us. However, we would like to extend an...

Parsippany, New Jersey
Reviewed 15 July 2014

I have stayed here for 6 years in a row with family and friends ranging from 2 years in age to 95 and have never been disappointed. This year we had 15 people in our group, and were checked in, bags delivered to our rooms, and were out by the pool in under an hour. The entertainment staff--especially Claudia, Jesus,...

Review collected in partnership with this hotel
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Thank Rk547
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad that our staff could assist you with all your needs during your vacation as well. We hope that you will choose to stay with...

New Orleans
Reviewed 13 July 2014

After reading some mixed reviews, we weren't too sure about this place, but our stay turned out pretty good. Check-in: We arrived late, and since we were in town to do some scuba diving, we were in a bit of a hurry to check in. The front desk clerk began checking us in, and then took two phone calls. After...

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Helpful?
Thank Shayna M
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We're so happy to learn you had a great trip with us at Park Royal Cozumel. Thank you for all of the compliments of our accommodations and staff, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again next year! With warm regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $211 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for bldg 5, it faces away from the cruise ship docks, and for the 4th floor or above to avoid view blockage by the trees.”
 of 5 bubbles 99jans, 29 Mar 2017 | Read review
“Spend a little more for the ocean view. Ask for floor 4 or higher. You won't regret it!”
 of 5 bubbles njmoore, 23 Mar 2017 | Read review
“higher floors=best views”
 of 5 bubbles TravelPrincess1970, 22 Mar 2017 | Read review
“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
5 of 5