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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,469 Reviews from our TripAdvisor Community

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Showing 2,616: English reviews
Winnipeg, Canada
Reviewed 7 February 2014

Our first time in Cozumel. I came for the diving, my wife for relaxation, heat, and beach time. The room was very nice, but sparse on amenities. As follows: - no fridge or coffee maker in the room, which I minded. - There are double beds, which I kind of minded, but was prepared for that. We made the best...

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3Thank TimFromWinnipeg
Milwaukee, Wisconsin
Reviewed 6 February 2014

Stayed at the Park Royal in January. Had a marvelous time. You need to do your homework before you go: 1. Yes there are timeshare folk there. Tell them up front - you are not interested. They will not inquire any further. 2. Paths are almost cobblestone like - be careful walking. 3. Beach is small (cove like)... get past...

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4Thank spikera1
Mich
Reviewed 5 February 2014

Don't have the building that faces the lobby. It is directly above nightly entertainment. Poor view also.it is quite noisy at night and you look out over shopping center roof tops. The amenities are very limited. Only provide shampoo. No lotion or conditioner. No cold water in your room. Just 2 bottles allowed per day or charges more. No room...

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1Thank zoey2194
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for your important feedback of your stay at Park Royal Cozumel. Our goal is to turn your vacations into memories close to the perfection. Let me offer an apology if we failed to meet your expectations during your stay. I hope you can visit us again and give us the chance to show you the improvements made...

Grand Prairie, Texas
Reviewed 5 February 2014

Have been traveling in Mexico and central America for years and love Cozumel and the Park Royal. The food this trip has been over the top and very good. Have spoke with many members this trip and all feel that there should be a members only pool. The beach and all of the chairs were controlled and taken by visitors...

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3Thank rk46
Reviewed 5 February 2014 via mobile

Stayed here at the end of January for a week. The staff is very friendly and helpful. The resort is kept extremely clean. I liked the location. The buffet food was good but got old after a week. The drinks were very good and the bartenders are great. Drinks aren't served until 10:00 am. I am a diver and had...

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1Thank Greg G
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to post a review of your stay at the hotel. Regarding your comments, we will take note of your comments about our services, such as the restaurant schedule, the hot water and the cobble stone paths. Thank you again for your feedback and I hope you can visit us again on your next...

Stamford, Connecticut
Reviewed 4 February 2014

Great place, clean, take good care of customers, good variety of food. I do recommend the hotel. The only really bad part is that Royal Holiday Vacation Club is there and they are a scam, so please BEWARE and know that they don't deliver what they promised; they just take rip people off.

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Thank Fun897Traveler
Chicago, Illinois
Reviewed 3 February 2014

My Wife and I were looking for a lower priced vacation and what we got was a disapointment. I usually follow Apple Vacations ratings and never stay in a less than 5 apple property. This property is rated 4 Apple and we found out why. This could be a much better place with a few upgrades such as better quality...

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3Thank gene92
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for the comments left about your last stay on Park Royal Cozumel We are constantly working on the enforce of our services and even when is our work, is very important for us to know that there are services that met our guest expectations. About our opportunity areas, we will take serious consideration of your comments. I...

Edmonton, Canada
Reviewed 3 February 2014

Food is above average with good selection. Dining room staff are very helpful and managers Eduardo, and Omar, go above and beyond to make you feel welcome. Mildred on front desk is very attentive and personable, always happy to deal with any issues that pop up. Bellman, Clemente was very helpful. BEST group of bartenders at any hotel we've stayed.Luis...

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1Thank wayne h
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to left a feedback about your last stay on Park Royal Cozumel. It is very nice to know that you have enjoyed your stay here with us, I appreciate your comments about our personel and your words will be transmitted to all of them. We are looking forward to host you for 7th...

Green Bay, Wisconsin
Reviewed 2 February 2014

Decent trip, but not a place that I would go back to. The resort was very average (or below average in some instances) compared to the previous all-inclusives we have been at. Grounds: Kept very clean, almost to a fault. There were always people cleaning the floors and making them very slippery to the point that someone in our group...

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2Thank Ashley G
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest I appreciate your comments, because this provides us with the information required to enforce our mission which is create moments that last on the memory of our guest. You can be sure that your feedback will be taken in consideration and I hope that you can give us the opportunity to host you again at Cozumel and show...

Janesville
Reviewed 2 February 2014

The staff, food, drinks and facilities are wonderful and very clean. The Sports Bar bartender, Oscar, was the best! We aren't "fancy" people and don't require the best of everything to make us happy. Check in was fast but we were early so knew we would have to wait for our room. We also upgraded to a king room which...

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3Thank LavB2012

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $240 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
396 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high level or at least a Garden view/Ocean view.”
 of 5 bubbles gpatel, 19 Jan 2017 | Read review
“We had the view of pipes, wires and streets that was "considered" a garden view....”
 of 5 bubbles vickya358, 19 Jan 2017 | Read review
“Those wo ocean-view can take the exteriors glass elevators to the 9th to see a beautiful sun set”
 of 5 bubbles Parasuco, 16 Jan 2017 | Read review
“The room was not cleaned well on a daily basis and there was no hot water for showers in one of our bathrooms. We had to ask for towels and shampoo. Coffee machine was broken and was never replaced even after several requests ”
 of 5 bubbles happydivers2016, 12 Jan 2017 | Read review
“Get rooms away from the street.”
 of 5 bubbles michaelgm2017, 11 Jan 2017 | Read review
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