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Grand Park Royal Cozumel

getaroom.comUS$154*
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#13 of 51 Hotels in Cozumel
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$187*
US$154*
Great Deal
US$187*
US$181*
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Grand Park Royal Cozumel
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3,787 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,856: English reviews
Reviewed 28 July 2014

First off, our room had fleas. I didn't realize it until the night before we left. Our bags stayed in our garage until I was able to wash everything we took to Cozumel. There are only 12 king size beds at this resort, even after emailing them twice, I didn't get a king bed. The bell hop pushed out two...

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Helpful?
1Thank April D
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are sorry to learn about your disappointment regarding your most recent stay at Park Royal Cozumel. Comments from our clients are very important for us. We take your feedback very seriously and will certainly pass along your concerns to our respective teams. Cordially,

Brooklyn, New York
Reviewed 27 July 2014

The Rundown: We stayed for a week at Park Royal Cozumel and had a mostly pleasant time. The staff was wonderful and the food was surprisingly good, but our room was terrible and is the reason we would not return to this hotel. The Room: We were in room 2018, which is on the first floor directly across from the...

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Helpful?
1Thank Alison W
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. Thank you for all of the compliments of our staff and food service, however, we would like to extend an apology for any inconveniences you experienced as well. Comments from our clients are very important for us and we truly appreciate your feedback that makes us...

Bridgeport, Texas
Reviewed 27 July 2014

This is a good hotel for the cost. The rooms and facilities are clean and well maintained. The main pool is large and had lots of activities for everyone during the day. The seaside pool was a little small but adequate and the swim up bar had good service. The Hot Tube was not hot but had some amazing views...

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Helpful?
Thank Jory P
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We're so happy to learn you had a great trip with us at Park Royal Cozumel. Thank you for all of the compliments of our accommodations , however, we would like to extend an apology for any inconveniences you experienced as well during your stay with us. We are looking forward to welcoming you back again next year...

Reviewed 26 July 2014

Just returned from a weeks stay at Park Royal. We had a large party (5 kids, 3 teens, 28 adults) who we're all there for a wedding. The hotel was nice enough, but I must say the staff wasnt the friendliest or most accomodating. That being said, I noticed rude tourists harassing them on several occasions so I don't know...

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Helpful?
2Thank Mnmsmom
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are sorry to hear about the inconveniences you had during your stay at Park Royal Cozumel. We understand your frustration and will certainly pass along these concerns to our management team. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services in benefit of our guests....

Temple Hills, Maryland
Reviewed 24 July 2014 via mobile

We had a great time. All was good. The food was amazing. We made reservations at the Italian restaurant and the foid was awesome. Any area I had concerns about were resolved. We will definitely be back.

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Helpful?
1Thank Tasha M
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience about your previous stay at Park Royal Cozumel. We are glad that our staff could assist you with all your needs during your vacation. We also can't wait to receive you again in a near future! Cordially,

Annandale, Virginia
Reviewed 24 July 2014

This resort was amazing as a whole. Since there were many wonderful things about this resort I will be splitting them up to sections. Rooms: 10/10 We had the biggest room, which was a royal suite and it was very spacious and neat. Cleanliness: 10/10 Very neat and clean, daily cleaning and very cute towel animals! Food: 10/10 The food...

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Helpful?
1Thank Arya F
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We are delighted to know how much fun you had staying at Park Royal Cozumel. We're also glad Jesus and the entertainment staff were able to keep you and your children occupied throughout your stay with such great activities our resort has to offer. Thank you for the compliments about our resort and staff. Come back soon and...

Atlanta, Georgia, United States
Reviewed 24 July 2014

You definitely get what you pay for. The food for lunch and dinner is below average. The breakfast is just average. The drinks are made from cheap alcohol and mixers. The restaurant food is just average as well. The hotel itself is beautiful and nicely updated. The hotel is close to town. There is no complimentary wifi anywhere in the...

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Helpful?
1Thank Lindsay H
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We want to offer you an apologize if our services did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this...

Bellwood, Illinois
Reviewed 23 July 2014

This was my 11th wedding anniversary trip. We were very excited and read good things about this resort. We were disappointed to say the least. First we sent the hotel a message informing them it was our anniversary and we wanted a king bed in our room. Upon arrival we learned we had a double bed room. We asked if...

Review collected in partnership with this hotel
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Helpful?
1Thank Danyelle40
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if our accommodations did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. Cordially,

Reviewed 22 July 2014

We had a great time at Park Royal. It is close to town and close to alot of attractions. The only issue we had was the time share presentations. The host that took us around was great and we were told it was a 90 minute presentation. We were 2.5 hours into it telling the sales lady no and she...

Review collected in partnership with this hotel
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Helpful?
1Thank Eric K
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a great time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future. Cordially,

Michigan
Reviewed 21 July 2014 via mobile

We stayed over Christmas and were very pleased with our hotel choice. Staff was excellent, drink service and quality was excellent as well. Convenient location and snorkeling in front of hotel was awesome. Only downside was the food. There was always something that was okay but never anything real good. I've heard this about other all inclusives too, even those...

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Helpful?
Thank conradv
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear guest Thank you for reviewing Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time, however, we want to offer you an apology if the food service didn't met your expectations, we truly appreciate your feedback that makes us improve our services in benefit of our clients. We´ll...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $204 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, BookIt.com, Hotwire, Hotels.com, Travelocity, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Grand Park Royal Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor great garden view view of pools and courtyard. Floor 9 and above would have ocean.”
cdev2017, 24 Apr 2017 | Read review
“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
“Ask for anything above the 5th floor to get the views. Avoid the rooms closest to the beach overlooks the small but sometimes busy road.”
762hectorc, 18 Apr 2017 | Read review
“Try out the ice cream shop”
alicalif, 17 Apr 2017 | Read review
“Try to get a Junior Suite. Also, get floors above the fifth floor for better views of the ocean..cruise ships block view on lower levels.”
debra02016, 13 Apr 2017 | Read review
5 of 5
getaroom.com
US$154* /night
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Booking.comUS$187
Expedia.comUS$181
PricelineUS$187
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Prices are for 1 room, 2 adults
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