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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
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Grand Park Royal Cozumel
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3,708 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,800: English reviews
San Diego, California
Reviewed 11 March 2014

I had an amazing time at the Park Royal on my trip. Some friends and I went to celebrate CarnavaI and just got back a few days ago and I am already missing it. The service received was excellent. From the moment I walked in, everyone that greeted me knew me by name. Either they have some amazing system, or...

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2Thank kiododo
Sherwood
Reviewed 11 March 2014

We stayed here because it was close to town but still had a beach. The snorkeling is fun but not a ton of fish but a good variety. I took the mint from my mojito into the water and fed the fish and then a ton showed up. The hotel was comfortable and nice. No complaints. Tipped the front desk...

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1Thank jbel
Westfield, New York
Reviewed 10 March 2014

We arrived a little early and had to wait for our room to be ready. I inquired about up-grading to a higher floor and was told that they would check. We were able to upgrade for a reasonable price and were very glad we did. We ended up with the top floor and a slightly larger room! What beautiful views...

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3Thank RLM2014
Wichita, Kansas
Reviewed 10 March 2014

We just returned home yesterday from our vacation and was overall, pleased with the hotel. The service was excellent and the staff was very friendly. The grounds were beautifully kept and everything looked very clean. The only thing we were dissatisfied with was that it was recommended to us as a family resort and it wasn't very kid friendly. There...

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2Thank Kristen J
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear guest Thanks for taking the time to write your review about your stay at Park Royal Cozumel. It is gratifying to know that our facilities were to your liking. And also, I want to offer you an apology if some of our services did not satisfied your expectations. Thanks again for your comments, they are very important for us...

Watertown, South Dakota
Reviewed 9 March 2014

We had 14 people on this trip and it was a split decision half of the people would go back and the other half would not. I am on the would not side. I have just been to better AI resorts. The walk ways were very uneven and bumpy and up and down every direction you were walking, I would...

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2Thank jasonstricker
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for sharing your experience at Park Royal Cozumel. I want to thank you the opportunity that you gave us to show you our hotel. The food service is one of our most important services, I'm ask you for an apology if the food did not met your expectations. I hope that you and your party can give...

Bloomington, Minnesota
Reviewed 8 March 2014

Issues we had with the resort - You had to pay for internet and the work out facility, housekeeping was not completed one day, the two "formal" (average) restaurants required standing outside in line at noon for reservations and when we ate there the restaurants were half full and in the buffet the food was usually not hot and the...

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2Thank Melissa R
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest I want to thank you for the feedback that you have written. Please, let me offer you an apology if we failed on met your expectations during your stay. Your comments will be taken in consideration and I hope you can visit us again and see the improvements done thanks to comments like yours. Also, I appreciate your...

Centennial, Colorado
Reviewed 7 March 2014

This was our first trip to Cozumel and our first time at this hotel. We've stayed at other all-inclusives in the Cancun and Mayan Riviera areas so we were somewhat familiar with what to expect. Overall, this resort was a wonderful, relaxing experience. Compared to our last Mexican resort, this was a much smaller place to stay. The staff at...

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2Thank n2deepsnow
minnesota
Reviewed 6 March 2014

Stayed at PR in February and enjoyed the hotel alot!! Very clean and modern hotel. The food was very good, very fresh fruit all day, everyday. We were on the 9th floor with an oceanview which was very spectacular! the activities at the pool everyday were great for the kids and adults alike. Staff was amazing, cleaning all the time!...

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4Thank coztime
Reviewed 5 March 2014 via mobile

Fantastic hotel! Please be advised of salesman as soon as you arrive. Just tell them no. Other than that it was fantastic!! Weather was perfect as well!! Please just keep up with pool and room keys. Those are expected when checking out. If you don't have them. You will be charged 25.00 for each.

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3Thank Trueblonde2473
Wisconsin
Reviewed 5 March 2014

The resort was amazing and the weather was perfect! It may be the cleanest resort I have ever stayed at anywhere. Rooms are spacious and clean. We had a room on the 4th floor, so we had a view of the water and could see the cruise ships coming and going. All 3 pools are absolutely beautiful. As said in...

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4Thank JVey01

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $211 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for bldg 5, it faces away from the cruise ship docks, and for the 4th floor or above to avoid view blockage by the trees.”
 of 5 bubbles 99jans, 29 Mar 2017 | Read review
“Spend a little more for the ocean view. Ask for floor 4 or higher. You won't regret it!”
 of 5 bubbles njmoore, 23 Mar 2017 | Read review
“higher floors=best views”
 of 5 bubbles TravelPrincess1970, 22 Mar 2017 | Read review
“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
5 of 5