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Grand Park Royal Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,705 Reviews from our TripAdvisor Community

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Showing 2,798: English reviews
new jersey
Reviewed 26 February 2014

Went there Valentines week, had a blast. So much to do. Very clean rooms and surroundings. The swim up bars were awesome. Loved the beach area for swim and snorkel. Everyone was real helpful and made our vacation great. Only thing was pay for internet, fix that and you are 5 star.

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3Thank twinkiekid
Cedar Rapids, Iowa
Reviewed 25 February 2014

We went to Park Royal for our belated honeymoon in Feb/Mar of 2008 (there is no option to date this back that far, hence the March 2013 date) and couldn't have chosen a better place. Three a la carte restaurants were hard to get into but completely worth it. Ate conch for the first time there -- oh lord, what...

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4Thank Beerli
Indiana
Reviewed 25 February 2014

WARNING: Stay away from the salespeople. The front desk told us our room was not ready and gave this to one of the sales people. They start out by telling you all about the hotel and what there is to do around the area. Don't fall for any of it. Go across the street from the hotel (it's just a...

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6Thank Suestripin
Reviewed 25 February 2014

I stayed here a few years back for a very special trip ... The service was excellent ... the facilities were excellent ... the Pool Areas were luxurious and the costs posted in the lobby seemed reasonable. It is off the main strip where the cruise ships come into Downtown Cozumel ... which is a definite plus. Plus when we...

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2Thank METRUN360
WALLACE
Reviewed 25 February 2014

We had a great week. I'll start with commenting on all the negative reviews that I read prior to going: Yes, the beach is small BUT the snorkeling was great! If you want a big expansive beach - don't go here. Yes, the natural coral walkways are uneven - they were fine for flip flops! Yes, the WIFI is $15/day,...

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1Thank Jan210662
New York City, New York
Reviewed 24 February 2014

After staying a few different places in Mexico it is worth noting that not all resorts, especially all-exclusives, are the same. First and most noticeable the resort as a whole is very clean, the staff do an outstanding job of keeping everything from ash trays to walkways looking as they would in the brochure. The pools are very refreshing however...

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2Thank Jimmy A
Stacy, Minnesota
Reviewed 24 February 2014

Over all we were very pleased with this resort. There are a few things to consider...the wifi is NOT free if you are not a club member. Per day it is $15. To use the fitness room there is also a charge per day/per use. The two restaurants that take reservations fill up FAST. You have to wait in line...

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2Thank JDebele
Capron, Illinois
Reviewed 23 February 2014

This is a very nice resort. Service is very good. Huge benefit of having the lagoon to snorkel in front of the resort. That alone will bring me back! The employees are very kind and helpful. Especially, Pedro, Eli, Carlos, and many others. Be good to them, they will be very good to you! Can't wait to see them again!...

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1Thank Joieannie
Wisconsin
Reviewed 22 February 2014 via mobile

We stayed her on a long weekend vacation. The weather was cold because of a storm. The pool looked nice but to cold out. The food and drinks were great. Try and get a room higher up for a better view. The resort is clean and the staff friendly. Make reservations well ahead of time. It's tough to get in...

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2Thank NorthWoodsFamily
St Paul Minnesota Usa
Reviewed 21 February 2014

To start with let me say, all the staff we encountered were super friendly and helpful. They greeted us with a drink and kept our luggage safely tucked away until check in time as we arrived early. We were able to just hang out at the pool area and have drinks and lunch until our rooms were ready. We were...

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2Thank donih
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to share your experience at Park Royal Cozumel. Our mission is to make every stay an experience that our guests will remember with great satisfaction, please let me offer an apology if we fail to meet your expectations at some areas of our services such as the food on the restaurants and the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $211 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend a little more for the ocean view. Ask for floor 4 or higher. You won't regret it!”
 of 5 bubbles njmoore, 23 Mar 2017 | Read review
“higher floors=best views”
 of 5 bubbles TravelPrincess1970, 22 Mar 2017 | Read review
“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
“Upper floors have better ocean views”
 of 5 bubbles redheadmimi, 20 Mar 2017 | Read review
5 of 5