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El Cid La Ceiba Beach Hotel

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#16 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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El Cid La Ceiba Beach Hotel
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1,634 Reviews from our TripAdvisor Community

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Showing 1,449: English reviews
Orange County, CA
Reviewed 18 July 2014

Came here with my wife and daughter for her college grad gift this past June. I have been to the Riviera Maya in 2011 to a 5 star resort which I then wrote a review on. But had never been to Cozumel. We stayed at this resort for 4 nights and El Cid's resort in Puerto Morales ( mainland) for...

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Helpful?
1Thank mleafs
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Let me thank you for sharing your experience from your recent stay at our resort. Our company always welcomes positive and constructive criticism, it will helps us to improve our service and product. I am glad to know that you enjoyed our rooms, specially the view and it is also nice to read that you took your time...

Reviewed 12 July 2014 via mobile

Just got home last night from my first visit to Mexico. We stayed at the El cid in cozumel. There was a group of 15 of us. The resort was amazing! My kids snorkeled the entire time right in front of the resort. We watched the cruise ships coming in and our each day. The food in the restaurant was...

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Helpful?
2Thank lisa t
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a fun holiday with us and that our staff took good care of you, I will share your kind...

Reviewed 10 July 2014

I think this is the theme that the hotel staff operates under, that their place is your home and I must say it feels that way. We were treated very warmly by the staff, and always greeted with a smile and made to feel welcome. Before arriving we asked for a ground floor unit in the 3 story building and...

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Helpful?
1Thank Trace B
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how didi you enjoyed Snorkeling at the property !! I appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard

Janesville, Wisconsin
Reviewed 10 July 2014

Second stay at El Cid over 4 year period. Good: Great staff, wonderful food in restaurant, nice snorkeling and shore diving, rooms are basic, but clean, staff quick to respond to any issues. Needs improving: Quality of drinks was poor, often tasting somewhat strange and diluted. Might cause me to stay elsewhere: El Cid is next door to cruise ship...

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Helpful?
1Thank Jeff S
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience of your stay at the EL Cid La Ceiba Beach Hotel. We are taking note about your comments in order to improve our food and beverages quality We want to do a big effort for the inconvenience we have caused, for this we hope that we will...

Reviewed 10 July 2014 via mobile

The hotel is run down. I have stayed at the El Cid in Puerto Morelos and nothing to compare at all. I booked two nights since we were only going to dive and figured that the reviews were ok. Big shock! The vacancy was not full, we asked for a higher floor but wasn't given one. Also the staff wasnt...

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Thank Melissa G
Reviewed 4 July 2014 via mobile

We stayed at El Cid la ceiba for 4 nights. We went scuba diving, and the boat leaves right from the hotel pier. The snorkeling is as if you were inside an aquarium ! So many colorful fish !! The food was great and the drinks perfect. Rooms were clean, comfortabke and with a nice view. Staff friendly and helpfull....

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Helpful?
2Thank Ricardo G
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel snorkeling and food! We appreciate your time to tell us what a positive experience you had again !! I sincerely appreciate your recognition and we look forward to welcoming you back. Sincerely Yours, Andres Maillard

North Brunswick, New Jersey
Reviewed 4 July 2014

We were there from 6/21/14 to 6/28/14 enjoyed the stay very much. We made several friends are in contact with them now and plan on meeting up with them maybe this September. The staff at the Hotel were excellant rooms were nice view was great, snorkeling I enjoyed more than the diving. Drift Diving is not for me, currents are...

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1Thank fire1951
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest Thanks for sharing your experience with all the tripadvisor readers and members about your past trip to El Cid La Ceiba Beach Hotel, but i want to especially thank you for this nice and truly review about Cozumel and the beauties in our Island. i really hope to see you very son and we will keep improving for...

Reviewed 3 July 2014 via mobile

The hotel is very nice !! Room is big and clean, food is great, and all the staff is helpfull and friendly. And on top of that, we got a super deal on the package. Couldn't be happier !!

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Helpful?
1Thank Ricardo G
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how didi you enjoyed Snorkeling at the property !! I appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard

Shakopee, Minnesota
Reviewed 2 July 2014

The El Cid La Ceiba is a very clean, well maintained hotel. The beds and room were immaculate, enjoyed staying here very much. Our only complaint is the hotel is located right next to the International Pier. So if you want to eat "somewhere other than the El Cid restaurants" you have to do it when the "cruise ships are...

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Helpful?
1Thank Kent R
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba Hotel I want to express my gratitude for this lovely review. Is an honor to know that we are in the correct direction, Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we...

Ashland, Kansas
Reviewed 26 June 2014

Just got back from our 4th trip to cozumel, june 18 thru 24, 2014, the El Cid is the best place to stay on the island great service, great food, economical, perfect location, we plan in going back this winter.

Review collected in partnership with this hotel
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1Thank mpemt11
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had again !! I sincerely appreciate your recognition and we look forward to welcoming you back one more time next Winter. Sincerely Yours, Andres Maillard

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $136 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#3 Green Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cruise ships dock right out in front of resort everyday and resort lets people from the ships into resort so it gets busier during the day.”
 of 5 bubbles mjretterath, 21 Mar 2017 | Read review
“The garden view rooms are just fine with us, as we can still see the ocean just fine.”
 of 5 bubbles josephwW1872CP, 11 Mar 2017 | Read review
“ask for a one bedroom”
 of 5 bubbles CarolE542, 7 Mar 2017 | Read review
“Lower (non tower) room have much smaller kitchens, but closer to water.”
 of 5 bubbles G8960GRgregb, 7 Mar 2017 | Read review
“Book a room down the street at Park Royal.”
 of 5 bubbles Woodpecker39, 6 Mar 2017 | Read review
5 of 5