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See all 53 hotels in Cozumel

Occidental Cozumel

5,025 reviews
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Traveller (3779)
Pool & Beach (1057)
Room & Suite (585)
Overview
  • Excellent40%
  • Very good32%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“royal club”(613 reviews)
“los olivos”(174 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Occidental Cozumel
Special Offer: 25% dto. Easter Special
Hotel deals
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Reviews (5,025)Write a Review
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4,475 results
Traveller rating
1,645
1,478
725
380
247
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LanguageEnglish
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1,645
1,478
725
380
247
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopdive palancarfishthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby baractivity poolgrounds are beautiful
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1 - 5 of 4,475 reviews
Reviewed yesterday

The real rating should be 5 stars for the hotel property, rooms and service and 1.5 stars for the food. The hotel complex is cut right out of the jungle and is absolutely gorgeous. The rooms are fantastic with great bathrooms and great water pressure....More

Thank smoore221957
Hotel's Favourite
Reviewed 12 December 2017

We loved the Occidental Hotel in Cozumel. Nine family and friends, both divers and non-divers enjoyed our stay at this all-inclusive and most beautiful resort. We enjoyed the opportunity to dine at the various restaurants that suited your dining style(s) (buffet, individual service. type of...More

2  Thank Vic F
Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 4 weeks ago

Dear Vic F, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time...More

Reviewed yesterday via mobile

The snorkeling was amazing. Saw new things everyday. The staff were very friendly. We went over the new year and I couldn't have asked for a better way to ring in 2018. Also, best banana smoothies in North America hands down.

Thank Hannah S
Reviewed 5 days ago

Has been going there for 5 years. Overall quality has dropped some! Love diving with Prodive as always. Lack of shadow spots on beach. WIFI always unstable. Food was fair. Alcool choices and quality was good.

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Martin B
Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 3 days ago

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Reviewed 5 days ago

We booked this trip just so we could going diving and picked this resort for the beach,we had Royal Club which was great on dive days so we could get our reservations made for dinners easy and no lines,our room was clean and bed was...More

2  Thank eaw418
Response from Gabriela G, Guest Experience Manager at Occidental CozumelResponded 3 days ago

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$175 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3779)
Pool & Beach (1057)
Room & Suite (585)
Dining (249)
Hotel & Grounds (2147)
Bathroom (55)
Family and Play Areas (23)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Cindy O
20 January 2018|
Answer
Response from Katelyn G | Reviewed this property |
Don’t need water shoes. Personal preference would be to use them there are some shells.
1
Vote
Cindy O
14 January 2018|
AnswerShow all 2 answers
Response from Drew D | Reviewed this property |
I have AT&T which includes Mexico (Verizon has the same plan) so I did not purchase the internet. LTE signal was good in the room or by the main buildings but not good by the beach. Didn't use it much on the beach :)
0
Votes
Cindy O
14 January 2018|
AnswerShow all 2 answers
Response from Drew D | Reviewed this property |
Buffet is ok, the a la carte restaurants are pretty good though.
1
Vote
Room Tips
"No elevators and the individual buildings have 3 floors. The views over the jungle from the 3rd floors are..."
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""Concierge" or "Royal" level. Higher number buildings (i.e. 18, 19 etc.) are closer to..."
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"I had rooms in different parts of the resort and they were all quite."
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"There are no elevators. Buildings have three floors. Lots of steps but we were OK with the exercise. AC was..."
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