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Occidental Cozumel

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Occidental Cozumel
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4,338 Reviews from our TripAdvisor Community

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Showing 3,954: English reviews
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Reviewed yesterday NEWvia mobile

Wonderful place! Incredible grounds! Incredibly friendly and helpful staff! Loved the activities with Sonja and Raul! You could do as much or as little as you wanted! Can't wait to go Back! The dive shop, Pro-dive was amazing!

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Helpful?
1Thank swagoner1987
Whitefish Bay, Wisconsin
Reviewed yesterday NEW

We just returned from another trip to OccidentalCozumel. We were once again very happy with our stay. The grounds were as amazing as before with lush tropical vegetation meticulously landscaped and maintained. The beach still as pristine and swimmable(unlike some resorts with very rocky beaches)Some changes/improvements we noticed were the addition of a glass enclosure in the oceanside dining area,...

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Helpful?
Thank Angelaib
Hayward, Wisconsin
Reviewed 2 days ago NEW

We were pleasantly surprised as to the layout of the Occidental. We were expecting typical hotel buildings, as we have stayed at at other Mexican resorts. Here the buildings are laid out in 'wings'., each wing, separate from the others by private walkways and landscaping-you cannot see the other wings, containing 3 floors and 24 rooms. The layout is such...

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3Thank Marietta H
Gabriela G, GEM at Occidental Cozumel, responded to this review

Dear Marietta H Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for pointing out the beauty and comfort of our newly...

Ontario, Canada
Reviewed 3 days ago NEWvia mobile

Been to this resort multiple times and never had a bad stay, staff including Raul made our stay more enjoyable , and made our time there even more grand! Recommend this friendly staffed resort to everyone

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Helpful?
2Thank suzylambery
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear suzylambery Firstly we would like to thank you for choosing our Occidental Hotel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also are very grateful for your...

Ontario, Canada
Reviewed 3 days ago NEW

First time at occidental but very impressed. Have stayed at number of other all inclusives. Travelling with two families - 5 kids and four teens... Shout out to (excuse spelling) activity staff Raoul, Jesus and Sonyia were amazing. Friendly, outgoing, charismatic and engaging. Jesus was incredible with names. First name with boys after first encounter. Regularly tried to engage them....

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Helpful?
2Thank JodifromGeorgetown
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear JodifromGeorgetown We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Springbrook, Wisconsin
Reviewed 4 days ago NEWvia mobile

Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much more fun. Can't wait to go back.

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Helpful?
1Thank ifaithe
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear ifaithe Thank you for your very nice compliments for our rooms food and team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure Rulo will be...

usa
Reviewed 4 days ago NEWvia mobile

This was our sixth visit to Cozumel and our fourth to the Occidental Grand Cozumel. We love it here! We are treated like family! The grounds are beautiful! My husband got his scuba license here on our first visit back in 2009. Although this is our first visit since new owners took over, we found everything wonderful! We especially liked...

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Helpful?
2Thank harley1Usa
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear harley1Usa First of all we would like to express our sincerest gratitude for your trust and loyalty to Occidental Cozumel for your holidays and for choosing us this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am grateful for your compliments towards our staff,...

Barrie, Canada
Reviewed 4 days ago NEW

My apologies for posting this review so late after my visit. (Feb) I was actually staying at the Allegro for my vacation but wanted to check out the Grand while I was there and visit with some old friends. I was greeted warmly by Carolina and we got to spend a few minutes chatting and catching up. She's just as...

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Helpful?
Thank Garden_Gal20
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Garden_Gal20 It is always a pleasure to welcome back our most loyal guests year after year. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising...

Toronto, Canada
Reviewed 4 days ago NEW

Check in: Not a pleasant experience, bad start to the trip. There is a strict NO CHECK IN BEFORE 3 policy at the hotel, unless you pay the 'special fee'. It would have been good to know so we could prepare ourselves for it. We had called and emailed 3 weeks prior to our trip with our room requests and...

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Helpful?
2Thank Les_is_more35
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Les_is_more35 We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns...

Sabinal, Texas
Reviewed 5 days ago NEW

This is a beautiful place and it is well-situated nearest the island's best scuba diving reefs. The rooms were spacious, beds comfortable, food delicious and service was great (thanks to Cristy at the main restaurant)! The resort is extremely clean and beautifully landscaped in the jungle. My 3rd floor room was up in the canopy! They aim to please everyone...

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Helpful?
1Thank BeautifulDiver
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear BeaurifulDiver Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for referencing so many of our team members by name, as...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $206 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#13 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
249 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any hotel main floor going to hear more noise, stairs to climb, no elevators, any room would be fine, each positive and negative.”
 of 5 bubbles MariettaH_12, 24 Mar 2017 | Read review
“Building 16 is the middle Ask for a second floor, jungle facing room. If you have mobility issues/kids demand a 1st floor room.”
 of 5 bubbles Les_is_more35, 22 Mar 2017 | Read review
“3rd floor and you are in the canopy of the jungle, no elevators here though! If you scuba dive and own gear, ground floor is ideal.”
 of 5 bubbles BeautifulDiver, 21 Mar 2017 | Read review
“We stayed in building 14 which is about half way between the front desk and the beach.”
 of 5 bubbles ttolford, 21 Mar 2017 | Read review
“Try to stay on the second floor”
 of 5 bubbles 555curtiss, 21 Mar 2017 | Read review
5 of 5