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Secrets Aura Cozumel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,356 Reviews from our TripAdvisor Community

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Showing 3,089: English reviews
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Reviewed yesterday NEWvia mobile

I believe that the "people experience" of a vacation makes it much more memorable! A 5 star hotel can have all the blows and whistles but lack personality. Secrets has a top notch feel with so much personality ! The bartending staff Angel, Fernando, Jose, Carlos, and Jesus were always attentive and kind! They helped us keep the party going...

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Helpful?
Thank Toni S
Peterborough, Canada
Reviewed 2 days ago NEW

My husband and I just returned from a 1 week vacation at the Secrets Aura. We booked a preferred ocean view suite and that's exactly what we received. Although, the ocean view is quite obstructed by all the palm trees. We inquired about upgrading to an ocean front room, those are really nice if you can get a good price....

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Helpful?
Thank PeachyPeterborough
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello PeachyPeterborough, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. As a hotel company we will continue to create wonderful guest experiences where personalized service is concerned in an effort to become a highly regarded resort in Cozumel. Thank you for your suggestions on how we can make our hotel even...

blue springs
Reviewed 3 days ago NEW

Overall, my husband and I had a great trip, but we are also pretty laid back people that try not to let the little things ruin our fun. That being said, for the price, we were a bit disappointed, but do not regret staying here. People: The staff were all AMAZING. Everyone was very friendly and accommodating. Even after seeing...

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Helpful?
1Thank mandolihn
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear mandolihn, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. Thank you for your suggestions on how we can make our hotel even better, I have passed these comments along to Management for further...

St. Catharines, Canada
Reviewed 5 days ago NEW

We stayed at Secrets Aura April 12-19 and had such a great time we didn't want to leave! Nothing but the best service from some of the friendliest people ever! The food was amazing, nothing bad to say at all really! We want to go back right now! The beach was beautiful, the water was warm and the drinks were...

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Helpful?
3Thank JosephFelice
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello JosephFelice Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are honored to have had the opportunity to serve you and we are honrd to know that you are planning to visit...

Reviewed 6 days ago NEWvia mobile

One week was not enough. The food is really good, the staff very polite. Mr. Jair at the check-in in the Preferred was very helpful. Special attention from Mr. Ulises Guzman, general manager who always took care of us. The facilities are really good, like the gym, good equipment, water and natural juices available. The hotel offers almost everything to...

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Helpful?
2Thank Jairo S
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Jairo S Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who...

Los Angeles, California
Reviewed 6 days ago NEW

After my past review a while back. I finally have a minute to share my last experience at Secrets Aura. And since many of you out there are ramping up for your summer vacation plans on the island, it's the perfect time share this info with all of you… But first Congratulations! If your reading this review then this may...

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6Thank Journey1689
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Journey1689, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion and provide you with the...

Reviewed 6 days ago NEW

We stayed in one of the "preferred" suites - the reason why I put double quotes around preferred is the sewage smell that emanates from somewhere close to the buildings in this section - it comes and goes but does get very strong in the evenings if there is no wind. The same smell is in the bar near the...

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Helpful?
1Thank Farhad J
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Farhad J, We really appreciate your confidence for visiting our humble paradise, we really appreciate your comments. I´ll share every single detail with our team, never is our intention to disappoint you in anyway, we´ll work to be more consistent and improve things better in our service and facilities. Hopefully you consider to visit us once again in order...

Guerneville, California, Usa
Reviewed 6 days ago NEW

We have been coming to this resort for 3+ years now. We first came for our anniversary and loved this resort and it has only improved since then. They have wonderful friendly staff, that go out of their way to make you feel special. Our favorite waiter is Alejandro, he always does 5 star service with a smile, he makes...

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Helpful?
2Thank KerryD1969
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear KerryD1969, Thank you for taking the time to share your amazing memories of Secrets Aura Cozumel with the community. We are so delighted that your stay was made special and that you hope to return to visit us for teh 4th time. Secrets Aura is a rather special place; made so by the team but also the adorable guests,...

Oklahoma City, Oklahoma
Reviewed 6 days ago NEW

We booked an ocean view w/ plunge pool. When we arrived we were told our room was not available even though we booked this room 8 months prior to our visit. Extremely disappointing. Ultimately we were given a very nice room and some of our money returned. But it was a bitter pill to swallow immediately upon arrival. The staff...

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Helpful?
Thank Angela L
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Angela L, We appreciate your comments about your last stay with us. We appologize about the inconviences during you arrival , we are happy to see that we could change that we are always working to reach your expectations. We are also happy to see that you enjoyed your stay and were sitafied with this. We hope to have...

Coronado, California
Reviewed 1 week ago

We travel to Mexico once or twice a year every year for a week long vacation. We generally stay in Cancun but decided to try Cozumel this year. Upon arrival at Secrets Aura, the first thing we were greeted by was the terrible sewer smell in the lobby. This smell permeates the entire resort. It is particularly bad in the...

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1Thank jmc2058
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear jmc2058, Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please be certain that all your feedback have reached our Management and we will work in our opportunity areas. We truly hope you allow us another opportunity to welcome you...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $300 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
#8 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely a preferred room; if you can afford it.....a beach front room (only way to get completely unobstructed view of the ocean)”
PeachyPeterborough, 24 Apr 2017 | Read review
“upgrade to the preferred package, better common areas, more peaceful, better beach accommodations.”
mandolihn, 23 Apr 2017 | Read review
“all the rooms looked to have stunning views. We were really happy with our room 4322, which had a great pool view and a beautiful balcony.”
JosephFelice, 21 Apr 2017 | Read review
“Check out the rooms that have a terrace with direct pool access.”
FarhadJ589, 20 Apr 2017 | Read review
“swim up room is the way to go”
295angelal, 20 Apr 2017 | Read review
5 of 5