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Secrets Aura Cozumel

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#16 of 50 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
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2,974 Reviews from our TripAdvisor Community

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Showing 2,742: English reviews
North Vancouver, Canada
Reviewed 2 days ago NEWvia mobile

Not at all a good resort not worth it at all. The rooms smelled horrible. The food was well below average. The service is nearly terrible. The rooms and resort attempt to look updated but most things have so much dust, dirt and rust on them it's disgusting. I'm not sure floors have ever been cleaned and no one could...

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Helpful?
Thank DianaBaru84
A TripAdvisor Member
Level Contributor
2 reviews
Reviewed 2 days ago NEWvia mobile

The Secret's out - Secrets Aura Ain't that Great. The welcoming. My boyfriend and I loved arriving and being greeted with champagne and frozen lemongrass scented towels. The next part, I'm not sure who's to blame here, but my reservation was somehow downgraded to a single person's room. So basically, :30 minutes and $400 later the problem was fixed at...

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Thank A TripAdvisor Member
Ottawa, Canada
Reviewed 2 days ago NEW

Spent two weeks here on a diving vacation and really enjoyed the experience.(we booked our dives with Dressel (Iberostar) rather than Secrets.). Our room was super. We were on the ground floor corner with a swim up pool right off our patio, and at the top of the best slide (takes you straight to the Manatee pool bar!).I had to...

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Thank LimeCordialCMP
Reviewed 3 days ago NEWvia mobile

Went for our honeymoon and first are the positives. The grounds were very nice, multiple pools were nice to have, the wait staff serving you on the beach was awesome. Very friendly staff all around grounds. The best restaurant is the French restaurant, no shorts so it's a dressy place. Room service food was bland, don't order the burger. The...

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Thank Dayton M
Cape Breton Island, Canada
Reviewed 5 days ago NEW

OMG Perfect Vacation.. We traveled with 2 other couples and stayed in the Preferred Section. We were on the second floor with a perfect view of the beach and preferred pool. Hotel Staff were amazingly friendly, Marianna Arevalo was our preferred concierge lady.. See would stop by everyday to see if there was anything that we needed always looking out...

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2Thank capermom
Kingwood, West Virginia
Reviewed 6 days ago NEWvia mobile

This has to be my worst hotel experience ever and the first time I ever felt the need to write a review. First our group of 3 couples were "upgraded " to a room with an ocean and pool view. That was great until we found that our upgrade was on the top floor of the building and the elevator...

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5Thank lisad3291
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear lisad3291 Thank you for sharing your commmets with us. Please accept our apologies it is certainly not our intention to disappoint our guests, however, it is obvious that we failed to meet your expectations on some points. I wish to reassure you, that I have shared and are trying to address your comments with our Department Heads to ensure...

Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

Gohan Japanese restaurant is great addition to Secrets Aura. Food and service was delightful. Chef Rodigo Israel is has excellent command of Asian cuisine. The hostess was helpful and gracious. Beautiful setting.

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3Thank Rise S
Homosassa, Florida
Reviewed 6 days ago NEW

The hotel is mediocre at best. The elevator to my room which was on the 4th floor was not working for 2 days. I had absolutely no hot water...ever! Cold showers are not fun all the time. The service staff, bartenders, waiters, and maids were awesome! The food was very good!

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1Thank realtorlynne429
Marmora, New Jersey, United States
Reviewed 6 days ago NEWvia mobile

I was here with a friend and we were happy to see that this resort although adults only is not just for couples. There was a variety of really friendly people and the honeymooning couples we met were not like the sexy photos on the website- which is why you can feel comfortable here not being on your honeymoon :)...

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1Thank Teri O
London, United Kingdom
Reviewed 1 week ago NEWvia mobile

Wonderful service from the friendly staff at this restaurant. Relaxed atmosphere and enjoyed having breakfast and evening meals here during our stay. Positioned by the sea with choice of tables on open terrace or under the traditional Mayan style roof. Fresh fruit in abundance for breakfast and a wide variety of meats, pasta, Mexican cuisine too. Staff who particularly made...

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3Thank Veronica T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $316 - $1,013 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
361 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a swim-up pool room - ask for one that gets sun on the patio (some were shrouded by palm trees)”
 of 5 bubbles LimeCordialCMP, 5 Dec 2016 | Read review
“The rooms with the water view were nice. however, make sure you get a room with at least some hot water!!!”
 of 5 bubbles realtorlynne429, 1 Dec 2016 | Read review
“Ocean view rooms are pretty cool but even the pool view rooms are extremely nice.”
 of 5 bubbles TimothyD803, 28 Nov 2016 | Read review
“preffered or swim ups! Ocean front”
 of 5 bubbles J5478USemilyp, 26 Nov 2016 | Read review
“Room 536 in the preferred area. Great view of ocean and pool”
  • View from room #536
 of 5 bubbles deezoomo, 26 Nov 2016 | Read review
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