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Secrets Aura Cozumel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,282 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Aura Cozumel
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Showing 3,022: English reviews
Kalamazoo, Michigan
Reviewed 6 days ago NEWvia mobile

I cannot say enough about how much we love this resort! We have been here 6 days so far, & every day is better than the day before. I brought my father to celebrate his 80th birthday & our expectations were blown out of the water. I have stayed at 10+ luxury adult only all inclusive resorts & have never...

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8Thank Le P
San Angelo, Texas
Reviewed 6 days ago NEW

We just got back from a week long stay. Here are some of the ways they glow and they ways they could grow :) Glows: The beach was beautiful. Bring your snorkel and hop in whenever. The water was perfect. Included are rental for SUP boards (oars are a little too short), kayaks, and catamarans. The Palm trees on the...

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4Thank klishy
Ranier, Minnesota
Reviewed 1 week ago

We have been to the Sabor/Secrets CZM 5 times since 2011 when the Sabor side was owned by Wyndam Hotels. In 2011 the water slide Villas were an exclusive upgrade which we fell in love with. This visit we brought a small group of friends, and were excited upon check -in that we were all upgraded to ocean view rooms,...

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3Thank munitender
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello munitender, very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and accommodating service experience. We hope to have the honor of welcoming you back to Secrets Aura Cozumel, allowing us the...

Reviewed 1 week ago via mobile

This was a last minute booking and we had no specific hotel we were looking for. Our travel agent found this place and we were not disappointed. Food is good for all inclusive. We enjoyed the Oceans for breakfast most days. Service was good but getting tea was a little hit and miss. Sometimes in a put and getting milk...

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2Thank John M
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello John M, Thank you for your comments. We are very happy to learn that your stay was a most pleasant one, and that you were satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. Please do not...

Hawarden, Iowa
Reviewed 1 week ago

We just returned from a week's stay, and it was wonderful! This was a vacation for just the two of us to celebrate our Anniversary. We had a room with a million dollar view. An elevator would have been helpful because the stairs got old quickly. Always clean and tidy with lots of bottled waters. I wish they routinely stocked...

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2Thank j5maryh
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello j5maryh, Thank you for sharing your comments with us. We are happy to see that there are elements of the resort that you quite enjoyed; it is a pleasure to us that our guest enjoyed their stay with us, we are all the time trying to please to our guest, and when we see that you enjoyed your stay...

Eaton, Ohio
Reviewed 1 week ago

After a long travel day, nothing like being greeted by Juan Carlos at the lobby – WELCOME HOME! Thank you to Carlos & Sandy for the upgrade to Secrets!! We pick this location for the diving and this is the resort that we have chosen the last 7 out of 8 times. Let’s start with the CoCo Café & my...

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3Thank 10BeachGirl2014
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello 10BeachGirl2014, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was a pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate...

American Canyon, California
Reviewed 1 week ago

There is a lot to say, I gave 3 stars but there are certain things that get 5 stars in my mind and some that get 1 star so I landed on 3 stars overall. I stayed from March 7th to the 15th and this was my first all inclusive luxury hotel, first trip to Mexico and I was traveling...

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Thank AmynAmy
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. AmynAmy, It is obvious that we failed to meet your expectations on some points. We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience. While we understand the way you felt about the situation experienced during your stay, we do...

Reviewed 1 week ago via mobile

we had a wonderful time at secrets! We got upgraded when we got there, amazing room! We had great workers and really good food! We had a blast and everyone was so helpful. Would go back and stay at this resort!

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1Thank sarah_anne10
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello sarah_anne10, We are happy to see that there are elements of the resort that you quite enjoyed; it is a pleasure to us that our guest enjoyed their stay with us, we are all the time trying to please to our guest, and when we see that you enjoyed your stay we are happy, because it shows what we...

Bay City, Michigan
Reviewed 1 week ago via mobile

We booked our trip through CheapCarribean and purchased a standard room with a pool view. Upon our arrival we were upgraded to "preferred" status. Not sure what exactly that meant, but I will say that our room was very nice. Plenty of space to move about. Large bedroom, bathroom, living area, and balcony with table and chairs. Supposedly, preferred status...

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Thank TCMI
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello TCMI, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. We are happy to see that there are elements of the resort that you enjoyed showever, we are very concerned to know that your experience did not live up to our usual level of service offered at Secrets Aura Cozumel....

Trenton, Canada
Reviewed 1 week ago via mobile

Our first visit to Cozumel. Airport was clean and small. Bring a pen. You fill out the customs form in line outside off plane. The ride to the resort took about ten minutes TIP: leave airport ASAP and DON'T stop to talk to the people that seem helpful - they're trying to sell you stuff. Your rep will be waiting...

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2Thank travlgurl8
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello travlgurl8, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

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Preferred Club Junior Suite Ocean View (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $312 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
#8 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
442 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to stay away from building 7-8 1st and 2nd floors due to restaurant noise, we were on the 3rd floor and it was fine!!”
 of 5 bubbles Tri0t3, 24 Mar 2017 | Read review
“Ocean view rooms are great! We loved our swimsuit suite.”
 of 5 bubbles DebV_12, 23 Mar 2017 | Read review
“Request corner or west facing balcony for best ocean view.”
 of 5 bubbles firsttime2cancun, 23 Mar 2017 | Read review
“Request that your room be in one of the newer buildings”
 of 5 bubbles erinlhenderson, 23 Mar 2017 | Read review
“We were at the back of the hotel, I don't believe this hotel has a bad room at all.”
 of 5 bubbles stevejR4221UP, 21 Mar 2017 | Read review
5 of 5