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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,292 Reviews from our TripAdvisor Community

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Showing 3,030: English reviews
Geneva, New York
Reviewed 14 February 2017

Great location but unfortunately overall a disappointment from a Secrets perspective. Dinners were mediocre and service was slow in all instances. The Buffets were good and the food selection and quality were very good. The staff were all very pleasant and always there to please but feel that especially at dinners and some breakfasts (outside of the buffets) they were...

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Helpful?
2Thank Btusker
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Btusker, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience;we can only renew our apologies and assure you that we have in the meantime briefed the team at great length...

Reviewed 14 February 2017

Secrets aura was amazing. We spent a week there in August for our honeymoon. The overall experience was wonderful. The only thing we would change is upgrading our room for a different view but the room we had was great. We loved everything about this place and everyone there was so friendly. We went into town by taxi many times...

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Thank Kristen M
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. Kristen M Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who...

Skaneateles, New York
Reviewed 14 February 2017

Spent 6 nights at Secrets Aura Cozumel. We were greeted with cool towels and champagne and showed to our room immediately upon arrival. We stayed in a swim up non-club room which we found to be clean and spacious with a beautiful view of the pool and gardens. Our room was very quiet at night and we didn't hear other...

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Helpful?
1Thank jennyv20172017
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello jennyv20172017, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and accommodating service experience and atmosphre. As a hotel company we will continue to create wonderful guest experiences...

Waterloo, New York
Reviewed 13 February 2017

We are Unlimited vacation Club members and this was not up to the standard of a Secrets. Food was not good... service was extremely slow but friendly.... seemed like there was not enough wait staff or bar tenders. Drinks were top shelf most of the time..... once in a while you knew that the drink was not made with grey...

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Helpful?
Thank jjillboud
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello jjillboud Thank you for your review and your feedback is certainly important for us. Allow us to comments on some points you mentioned in your review. We certainly appreciate your comments on the staff and thank you to bringing all the issues to our attention. Your feedback was communicated to our Food & Beverage Manager and we will make...

Sioux Falls, South Dakota
Reviewed 13 February 2017

We booked this trip on recommendation from our travel agent. The website made this resort look perfect and the reviews were mostly good too. The resort grounds are very nice. The staff was friendly. The beach is nice but we were not expecting the rocky, uneven ocean floor (I guess we should have done more research). We did not have...

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Thank bill j
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello bill j, First and foremost allow me to thank you for choosing Secrets Aura as host of your previous holidays. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience. It is with great concern I read we were not able to accomplish this during your stay and...

Somerset, Pennsylvania
Reviewed 12 February 2017

Overall, the resort was beautiful. The grounds were manicured and well kept. The service was exceptional. Kudos to Mario in the Windows lounge, Alejandro on the beach and Marcos at Windows breakfast. The beach was nice, but water was rocky and inaccessible without water shoes. The food was mediocre. The Bordeaux and the Oceana were the best restaurants. We also...

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1Thank Rebecca B
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Rebecca B Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary actions are being instituted to prevent recurrences in the future. As with any hotel, there...

Traverse City, Michigan
Reviewed 12 February 2017

I had read all of the reviews before we arrived and I was a little nervous. We found everything to be much nicer than expected so if you are planning a trip here, no worries! We booked a swim up pool view room. Our room was nice. The swim up was a fun novelty but i probably wouldn't book that...

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3Thank Cheryl V
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. Cheryl V Thank you for taking your time to share a review with us. We are happy to see that there are elements of the resort that you quite enjoyed; it is a pleasure to us that our guest enjoyed their stay with us, we are all the time trying to please to our guest, and when we...

howell, mi
Reviewed 12 February 2017

We had a swim up room, room 4115 and it was amazing. So peaceful (right on the end) and using the pool during the day was the best. Loved the swim up rooms. The check in process was very easy, they bring you a drink and a cold towel and you can see the ocean and feel the warm breeze....

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5Thank redwingschick2000
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello redwingschick2000 Thank you very much for sharing your sincere words with the huge TripAdvisor community. It is a true pleasure to read that you have enjoyed your vacation with us and that our team has created memorable experiences that you have taken back home. We appreciate your objectivity and I can assure you that we take our customer feedback...

Plymouth, Wisconsin
Reviewed 12 February 2017

We had a preferred room, it was very clean, the maid service was very good. All of the staff at the entire hotel was very friendly and accommodating. Room service was good. The pool areas were clean and the waitstaff around the pools were friendly and always around. Beach was awesome, clean and quiet. All and all this was a...

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Helpful?
Thank btpbuilder
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello btpbuilder, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Fort Lauderdale, Florida
Reviewed 12 February 2017

My wife and I had an amazing honeymoon stay at Secrets Aura Cozumel and will definitely be going back for our anniversary! The list goes on from friendly and attentive staff, spectacular rooms with beach views, sparkling pools with swim up bars, fun entertainment daily, a plethora of restaurants and hammocks to relax in and watch the sunset. We recommend...

Review collected in partnership with this hotel
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2Thank RayPlasencia
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello RayPlasencia, The team would like to thank you for choosing Secrets Aura as your hotel for celebrating your special day with us. We appreciate your time in reviewing your recent stay with us. We are delighted that you have enjoyed your stay with us and you enjoyed our hosts friendly service and you found the hotel to be a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $305 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Top resorts Hotel in Cozumel
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in a newer building.”
 of 5 bubbles TiaGoose, 29 Mar 2017 | Read review
“The beach front rooms are totally worth it!”
 of 5 bubbles aruna82, 26 Mar 2017 | Read review
“Beautiful view, great pools and lots of entertainment”
 of 5 bubbles 243allenn, 26 Mar 2017 | Read review
“try to stay away from building 7-8 1st and 2nd floors due to restaurant noise, we were on the 3rd floor and it was fine!!”
 of 5 bubbles Tri0t3, 24 Mar 2017 | Read review
“Ocean view rooms are great! We loved our swimsuit suite.”
 of 5 bubbles DebV_12, 23 Mar 2017 | Read review
5 of 5