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Secrets Aura Cozumel

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#14 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,364 Reviews from our TripAdvisor Community

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Showing 3,096: English reviews
Cary, United States
Reviewed 10 February 2017

We had the best (albeit short) visit here. Beautiful resort; the room was spacious. Delicious local food. Friendly and accommodating staff. We went in August so it was unbelievably hot. Easy access. Would go again.

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3Thank K1004WEdebrab
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello K1004WEdebrab, Thank you for the review of your experience during your stay with us at Secrets Aura Cozumel. I was delighted to hear just how much you enjoyed our facilities and service impacted your stay to make it an even more memorable experience for you. Thank you also for highlighting the high level of quality and hospitality that we...

Baltimore, Maryland
Reviewed 10 February 2017

Our apologies in advance for the length of this review. Let me start out by saying that we are UVC members, we exclusively vacation at Secrets Resorts and that our stay at Secrets Aura was our sixth stay at a Secrets resort. This gives us a good basis to rate our experience. Overall, this is an outstanding resort and our...

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11Thank Fishboy555
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Fishboy555 Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and...

Green Bay, Wisconsin
Reviewed 9 February 2017 via mobile

We visited the beautiful island of Cozumel January 23-30 and stayed at Secrets Aura. Everything was wonderful from check in to check out. Housekeeping, room service, restaurants, bars. Wow, every staff member deserves recognition. We want to personally thank Concierge Mariana, pool and beach waitresses Vicky and Viridiana and bartender Mauricio, you made our stay extra special!! Thank you everyone...

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3Thank gbjosiemc
SeaczEconcierge, management area at Secrets Aura Cozumel, responded to this review

Hello gbjosiemc, Thank you for choosing to stay with us at Secrets Aura Cozumel. It's lovely to welcome you back and I was happy to see just how much you enjoyed the service provided by our friendly staff who are passionate about looking after our guests and creating memorable experiences. We look forward to welcoming you back soon. I remain...

Reviewed 8 February 2017

BORDEAUX Restaurant At Secrets was UNBELIEVABLE!!! Wonderful food and highlight of Gaudencio (our waiter) making and awesome Mayan fire coffee that nobody should miss!!!!! Don't miss!!! The secrets Aura is an absolutely wonderful resort. Top notch everything!! If you want to be pampered and spoiled this is the place to go!!!

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2Thank Kay E
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Kay E, Thank you for the review of your experience during your stay with us at Secrets Aura Cozumel. We were delighted to hear how much you enjoyed our facilities and service, specially the service offered at bordeaux which make it an even more memorable experience for you. Thank you also for highlighting the high level of quality and...

Grand Rapids, Minnesota
Reviewed 7 February 2017

stayed 1/28-2/4, 2017. Upon our arrival, as we got out of our taxi, Luisa greeted us with "welcome home"! From that moment, we knew we were at the right place. Rooms were made daily and each evening housekeeping would stop by with a weather forecast and event itinerary for the next day. Food service was everything one could expect from...

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4Thank AquaTerry
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello AquaTerry, Thank you for your review and your feedback is certainly important for us. We are delighted that you have enjoyed your stay with us and you enjoyed our hosts friendly service and you found the hotel to be a perfect choice for your vacations and made you feel at home. We do hope that we will have the...

Mount Pleasant
Reviewed 7 February 2017

We weren't sure how we'd feel about a smaller resort, but were not disappointed at all with Secrets Aura. The grounds were beautiful and immaculately kept. All the restaurants had very good food and offered a good variety. Plus we could eat at the restaurants at Sunscape next door (as well as use their other amenities, though we didn't). We...

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2Thank O3880KBjulied
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello O3880KBjulied, Thank you for choosing to stay with us at Secrets Aura We are delighted that you have enjoyed your stay with us and you enjoyed our hosts friendly service and you found the hotel to be a perfect choice for your vacations and made you feel at home. We look forward to welcoming you back soon. I remain...

Madison, Wisconsin
Reviewed 7 February 2017

Let’s start with transport from the airport. We traveled in a group of 8 people. We skipped the transportation at the airport, which we heard would cost about $25 per person. We walked out of the airport across the road to Diego’s Taco Stand. We had some great fish tacos and then Diego’s son, who was working at the stand,...

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5Thank hubert124
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello hubert124, Thank you for taking the time to share your review with us. We are happy to see that there are elements of the resort that you quite enjoyed; it is a pleasure to us that our guest enjoyed their stay with us, we are all the time trying to please to our guest, and when we see that...

Evansville, Indiana
Reviewed 7 February 2017 via mobile

On our first day in Cozumel we were a little overwhelmed with the culture change . It was difficult to find someone to be able to communicate with , we then ran into an employee of secrets where we're were staying his name is Johnny De Pegaso. He not only showed us around , led us to all the hot...

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1Thank perry92411
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello perry92411, Thank you very much for sharing your sincere words with the huge TripAdvisor community. We will share your comments with our staff, especially with Johnny, positive feedbacks as yours encourages us to work harder to offer good service every day. We look forward to your return visit and thank you for choosing to stay with us at Secrets...

Reviewed 7 February 2017

Great oceanfront room, good food and great staff. The Coco Café was open 24 hours and conveniently located. My husband and I are early risers and could get a snack and a great cup of coffee and bring back to the room and watch the sunrise. It was a pleasure being greeted by Theresita and Maria on my daily visits....

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2Thank Wendy C
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. Wendy C, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We are glad to read that you have enjoyed our staff’s attentive service and facilities. We are also delighted to know that you have enjoyed our Coco Cafe. We sincerely look forward to welcome you back...

Reviewed 6 February 2017 via mobile

Awesome place and great service if you can get room 1415 it's the best room on the resort swim out pool and beach front makes for an amazing stay !! Room service was great and the birthday celebration was one to remember ! They went out of their way ! Thanks so much to the staff and management here !

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Thank Angelor87
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Angelor87, Thank you for sharing your comments on TripAdvisor. We very much appreciate your comments about the resort and service. Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us. We really...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $306 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Top resorts Hotel in Cozumel
#7 Luxury Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
#8 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean front ground floor rooms come with their own loungers and are right on the beach”
jthomas1413, 29 Apr 2017 | Read review
“pick the first floor rooms, the pool is right at the front”
jcarvega, 28 Apr 2017 | Read review
“Definitely a preferred room; if you can afford it.....a beach front room (only way to get completely unobstructed view of the ocean)”
PeachyPeterborough, 24 Apr 2017 | Read review
“upgrade to the preferred package, better common areas, more peaceful, better beach accommodations.”
mandolihn, 23 Apr 2017 | Read review
“all the rooms looked to have stunning views. We were really happy with our room 4322, which had a great pool view and a beautiful balcony.”
JosephFelice, 21 Apr 2017 | Read review
5 of 5